Integration and APIs General
Discussion List
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Creating custom objects through batch operation?Content Hi guys, is it possible to create new custom objects using soap´s batch operation? I created a new Custom Object called "DatosMail" under the package "CO" with t…Agustin Battaglino 27 views 3 comments 0 points Most recent by Pablo Rossetti General Technical Discussions -
Store dates older than epochContent Is there a way to store dates older than epoch in Oracle Service Cloud? A date type field field (custom filed/Custom object field) has a limitation Range: 86400.…Pavansatish Annavarapu 17 views 7 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Receiving HTML tags when fetching Incident threads.Content Hi Everyone, I am struggling with one strange issue. In FEB 2014 version I have written one script to fetch the Incident Threads. Now our Interface has upgraded …Narendra Muttineni 25 views 3 comments 0 points Most recent by Erica (Leep) Anderson General Technical Discussions -
Retrieving results from report via APIContent Hi, I have a report set up that retrieves a list of Meta ID's based on certain filters. The report works perfectly in the console. I now need to use the results …Dede Visser 51 views 7 comments 0 points Most recent by Dietrik -120086 General Technical Discussions
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Announcement: Response attachments automatically added to incident in November 2015Content Hello everyone. Note that beginning in the November 2015 release attachments that are added to a response are automatically added to the incident. See here for a…Jens Lundell-Oracle 24 views 0 comments 1 point Started by Jens Lundell-Oracle General Technical Discussions -
Retrieving Service Intervals from a custom PHP scriptContent We need to retrieve the working hours (service intervals) from the Response Requirements configuration, but we couldn't find a way to query for this information …Ricardo Nobre-122193 41 views 1 comment 0 points Most recent by Oussama MOUMSIK General Technical Discussions
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Suppressing Rules stops importContent Hi all, I have written an import script that imports incidents (it's a one off import). This runs fine if I save at the end like this: $incident->save(); But I w…Harriet Laker 26 views 2 comments 0 points Most recent by Harriet Laker General Technical Discussions
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SOAP XML for status fieldsContent Hi All, I'm trying to create Service Request from siebel to RN through SOAP XML. I'm able to create SR the thing is i'm not able to update the status or severity…jaya lakshmi 25 views 6 comments 0 points Most recent by Scott Harwell General Technical Discussions
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3rd party chat queue problemContent Hi all, There is a problem with chat queue events. Sometimes, they do not come in realtime, i.e. when new chat is created in web, no events arrive to uq.retreive…Andrey Tyurin 15 views 4 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Use of JOIN concept like mysql in ROQL.Content I am trying to join the custom table with contact. Is there anyway I can use JOIN concept like mysql in ROQL. Thanks in AdvanceSathish Kumar-124688 53 views 2 comments 0 points Most recent by Saniya Zahid General Technical Discussions
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SOAP XML for custom fieldsContent Hi all, I'm trying to create custom fields through batching in SOAP API. But I'm not able to update it please let me if I have missed anything on this. It would …jaya lakshmi 25 views 9 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Update Custom Field Menu selectionContent Within an integration need to update custom field menu items from flat file data that includes an incident reference number with other information to update (i.e… -
Custom Object in SOAP APIContent We have a requirement where once a record is created in Siebel it should get synched to RN, We are using RighNow Connect SOAP API for this integration. The issue…
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DB API ERRORContent Hello, We are receiving file attachments into OSC from another source via web service. Some of the file attachments(Not all) are giving an error:
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Answer URL in Knowledge APIContent Hello We have a requirement where we want to display the RN Knowledge base information in a another system (Siebel).We are using Knowlwdge SOAP API to get answer…jaya lakshmi 28 views 1 comment 0 points Most recent by Dietrik -120086 General Technical Discussions
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Connect Web Services DocumentationContent I'm trying to locate documentation for the Connect Web Services like the help file provided for the Desktop Add-ins API Documentation found below. Can't seem to … -
Phone number is not added to phone menuContent Hello, Does anybody know why I cannot see phone number in the phone combo box for new contact? If I select phone manually, textbox contains the number, but it is…
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CWSS Get() operation - Very Odd behaviour!!Content Hi Techxperts, I am facing a very unique challenge here. All I am trying to do is a simple retrieve on an Incident using get() of CWSS. But I face an error stati…Pramod Vasudeva Murthy-80436 23 views 10 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Strange Behaviour while trying to update generic date field from C# using SoapContent Hi All, I am new to the Forum and to Oracle Service Cloud. I am having some trouble updating a Date (date of birth) field we have added to our Contact. I create …David Ritchie 15 views 3 comments 0 points Most recent by David Ritchie General Technical Discussions
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Export messages of incidentsContent Hi, All! We are creating a migration process to export incident's data from RightNow to another system. The historical of incident are in the Message tab, and we…Fernanda Leandro-120287 35 views 2 comments 0 points Most recent by Dietrik -120086 General Technical Discussions
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Global AddIn ErrorContent I have used the Global AddIn template to create the button, etc. This button launches a Windows Form that will load data from a CSV file. It provides the user th…Andrew Wooster-114803 25 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions -
How to update email preferences and opt-in fields for email via API?Content How to update email preferences and opt-in fields for marketing emails via Right Now SOAP API? If I want to create a PHP view page with all the email preferences…
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Problems selecting multiple ID columnsContent When running querycsv(c#): 1. "SELECT Incident.ID, Incident.category.ID FROM Incident ORDER BY Incident.ID DESC", it works but the returned data is sorted by cat…
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Connecting to RightNow From android ,,,"Service not yet found"Content I'm trying to consume RightNow websercvice from android by using Ksoap2 . response is Service not yet found ! what does it mean and how to solve it ?Sherif elsadeny 25 views 1 comment 0 points Most recent by Dietrik -120086 General Technical Discussions
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Custom Object Menu Type FieldContent Dear Team, We Create a CO named "MemberNeedAnalysis" under 4-5 fields like MedHistory etc. Now i want to fetch this field in drop down/list of value in view file…Navin Jose-124385 26 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Integrating RightNow with QlikviewContent Hello, We are migrating from Salesforce to Oracle RightNow service cloud. We have been running various reports developed on Qlikview that required real time conn…
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Increase MaxReceivedMessageSize on RightNowSyncBindingContent How do I increase the MaxReceivedMessageSize (65536) on the RightNowSyncBinding or do I need to limit the size of the message by decreasing the number of objects…Andrew Wooster-114803 34 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions
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Where MySQL user credentials are defined for connect APIs?Content where mysql user credentials are defined for CONNECT apis to get a db connection for dev environment(clark) Could I change the user for my site and test?Abbas Meeran 18 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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How database connection is managedContent How database connection is managed when CP consumes connect data services? Any document on this?Abbas Meeran 14 views 1 comment 0 points Most recent by Dietrik -120086 General Technical Discussions
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How database connection is managedContent How database connection is managed when CP consumes connect data services? Any document which I can refer to?