Integration and APIs General
Discussion List
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CPM - Current Login & ProfileContent Hi Gurus, Can we get the current user information who update the incident in CPM code. My requirement is, When the incident is updated, based on the user profile…Mohana Gopal Selvam-Oracle 13 views 2 comments 0 points Most recent by Mohana Gopal Selvam-Oracle General Technical Discussions -
FileAttachments and PrevContent Hi all, Im trying to write a Custom Process script on Incident Update to trap if an attachment has been added to the Incident. It works fine on Create as I can c… -
the file does not contain any valid add-insContent Hello All!! I'm deveopment my first add in .NET application. I follow all steps from file: connect_addin_framework_getting_started_guide.pdf But, in the last ste…Maria -121372 8 views 8 comments 0 points Most recent by Steve Flynn -123406 General Technical Discussions -
Update custom object's text field.Content hi all, We have a text field in a custom object whose 'Field usage' is 'plain text' and Length of Field is 256. We need to increase the filed size to be able to …BishnuPaudel 21 views 2 comments 0 points Most recent by Thalia Rosado-122864 General Technical Discussions -
RawNumber field is not working in ProductionContent Hi , Below is the query I am using for fetching the record, SELECT contact FROM Contact c WHERE Contact.Phones.RawNumber='"+phoneNumber+"' This query works perfe…Sathish Kumar-124688 5 views 1 comment 0 points Most recent by Dietrik -120086 General Technical Discussions
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Accessing custom object in Incident soap requestContent Hi, I am trying to access custom object 'CO$Sample' in Incident soap create request. i am unable it is showing the below error: Nothing to save: Incident::save()…
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How to get the menu label of a standard fieldContent This is probably really simple... I am trying to get the menu label of the product field on an incident. I can get the ID like this: incidentProduct = this.incid…Harriet Laker 11 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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I am saving data to my report from my custom scriptContent I am saving data to my report from my custom script. My code below is not working. Don't know why.I have a custom object named Domain.The object has 3 fields ID,…Steven Naek 13 views 1 comment 0 points Most recent by Seeking Solution General Technical Discussions
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How to retrieve other Labels in other languages for custom field MenuContent We have a custom field of type menu that has different Labels for each language. In custom process i can set this field just fine, however, what i need to do is …Larry Edwards-114900 10 views 4 comments 0 points Most recent by rishikant thapliyal General Technical Discussions
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Custom object/custom widget workContent We are looking for someone to assist with custom object and widget development on a public higher education project. If you are interested or know of someone who…Mithat Konar 17 views 2 comments 0 points Most recent by jennifer king General Technical Discussions
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Multilingual Labels for custom columnsContent I've a requirement to extract multilingual labels for custom columns which are added to Incident object. Using the api getMetadataForClass i've extracted the lis…rishikant thapliyal 7 views 0 comments 0 points Started by rishikant thapliyal General Technical Discussions
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How to run custom script on scheduleContent I would like my custom script to run on a daily basis every midnight for example. Is that possible?Steven Naek 21 views 4 comments 1 point Most recent by Bastiaan van der Kooij General Technical Discussions
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Register Now! Ask the Experts Webinar: A Closer Look at Custom Process ModelsContent Oracle Service Cloud Ask the Experts Webinar Register Now! A Closer Look at Custom Process Models Wednesday, November 18 @ 8 a.m. PST/11 a.m. EST Join Vimal Chop…Stephanie Kaleva 5 views 1 comment 0 points Most recent by Stephanie Kaleva General Technical Discussions -
Getting elements within nodes in xml via phpContent Hello, I have the following reponse in xml format: Plomberie Electricité Chauffage / Climatisation / Ventilation Admin Eclairage I used the following code: $ma…
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Updating Custom Object through schedulerContent Hi i have a requirement where i need to read a file and insert that data into the custom object. For E.g: A file consists of Model number and price of the produc…Divya Dantuluri 10 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Process Designer- Append Response template to Notes fieldContent Is there any way that a content in the standard texts can be appended in the thread through the php in Process designer? The functionality of the then action 'Ap… -
Create Contacts using SOAP UI ErrorContent Hi, I am trying to create contacts in RightNow using the "Create" method through SOAP API call. The input XML is provided below. While sending the same to RightN…
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Create Incident with Standard Text OptionContent I am writing a C# app that will create a Incident with a Standard Text added. I would like to be able to provide a dropdown list of all Standard Texts so the use…Andrew Wooster-114803 9 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions -
New Incident Created does not go through RulesContent I am creating a new incident using c# but once it is created it does not appear to go through the Incident Routing Rules? Is there something I need to do to get …Andrew Wooster-114803 4 views 5 comments 0 points Most recent by Andrew Wooster-114803 General Technical Discussions
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Combining 3 fields into 1Content Hi all, Is there a way to concatenate 3 fields in the agent desktop into a single (hidden) field? I have a client who needs 3 separate numeric fields combined in…Ciaran McGowan-119787 6 views 7 comments 0 points Most recent by Scott Harwell General Technical Discussions
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putting contacts on a list from an external sourceContent Hi, We are trying to find a way of placing 100's of contacts that are in our external database, into a contact list at a point in time. We want a user to be able…User_J5GMI 12 views 6 comments 0 points Most recent by Andrew Wooster-114803 General Technical Discussions -
C# ROQL Query Email AddressContent I have a list of customers email addresses that I want to query against the Contacts table in the Oracle Service Cloud. I basically want to see if the email addr…Andrew Wooster-114803 30 views 10 comments 1 point Most recent by Andrew Wooster-114803 General Technical Discussions
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SOAP API and trying to create contacts with NULL date fieldsContent Hello, In our SOAP API Contact record load, we have some custom fields that are type date that we know will be null value(example Termination Date). The API to f…Peter Keegan 22 views 7 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Custom Process Model: Create Contact on Incident Not WorkingContent I am trying to create a CPM in CX console to auto-create contacts for requests from "company"employees and later for other members based on their email domains f…Akshay Atrey-3578 19 views 3 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Set Primary Email using CPMContent Hi Gurus, We have tried to set the primary email id using CPM. The following code is not working. Am I miss anything? $contact->Emails[0]->Address = $contact->Ph…Mohana Gopal Selvam-Oracle 14 views 3 comments 0 points Most recent by Scott Harwell General Technical Discussions
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How to invoke webservice using CPMContent Hi Gurus, We have to invoke the webservice when the contact record is created/updated. Create/update may be happened via CP, External System or Agent Desktop. Is…Mohana Gopal Selvam-Oracle 27 views 1 comment 1 point Most recent by Scott Harwell General Technical Discussions
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Connecting DB from ASP.netContent Hi Experts, I am developing on web application to work with RightNow DB in asp.net. Can anyone guide me on how to connect to RightNow DB from asp.net / c#. Thank…Navin Jose-124385 3 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions -
CPM code invoke twiceContent Hi Gurus, We have requirement like, whenever Contact is updated need to set one custom field value and send a notification to an agent. I have deployed the below…Mohana Gopal Selvam-Oracle 10 views 3 comments 1 point Most recent by Mark Rhoads General Technical Discussions
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SOAP API: Custom Object parent of IncidentContent Hi all, I have a custom object (called Poliza) set up as a parent of Incident. In Incident I have a CO.id_poliza for relationship, also, I have some Custom Field…Marcela Romero 14 views 1 comment 0 points Most recent by Allan Schrum General Technical Discussions
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SOAP API: Custom Object parent of IncidentContent Hi all, I have a custom object (called Poliza) set up as a parent of Incident. In Incident I have a CO.id_poliza for relationship, also, I have some Custom Field…Seguros Bolivar 10 views 1 comment 0 points Most recent by Seguros Bolivar General Technical Discussions