Integration and APIs General
Discussion List
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Getting File Attachment Data; Deleting File Attachments With CPHPContent Is there a way to get incident file attachment data in CPHP? I'm not talking about the metadata like created date, name, and etc. What I'm interested in is the f…Mike Waldron 58 views 9 comments 0 points Most recent by Scott Harwell General Technical Discussions -
Server Certificate Rejected by the Chain Verifier Issue in TIBCOContent Hi, Since last couple of days when I try to invoke the RightNow service through TIBCO, I am getting an error message saying "Server Certificate Rejected by the C… -
Set Answer Products in Custom ProcessContent Hello :) I have an array of product IDs ($productList), and I would like to set them as Answer Products, overwriting the existing ones. I'm trying in this way: $… -
How to retrieve list of timezone from messagebase?Content I am able to fetch a list of timezones from message base using database query as given below. select distinct text from msgbase_text, msgbase_entries where msgba…
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Access Denied message while trying to consume RightNow wsdlContent I am trying to consume RightNow wsdl through Java Cloud (JCS) using JDEVELOPER as IDE. I have used security policy: wss_username _token_over_ssl_client_policy, a…
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CPM IncludesContent More of a best practices question as I've seen it done both ways. If you're writing some code to support a CPM say a Library file (to use CI nomenclature) would … -
How to read Analytic report more than 10000 records?Content Hi , I am new to RN – Please help. I have a analytics report more than 10000 records, On daily basis I need to access this report using the SOAP API and load the…bambino chakma 31 views 6 comments 0 points Most recent by Vivek Goel-124896 General Technical Discussions
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Reminder: ODBC Export removal on November 1, 2015Content Oracle Service Cloud team would like to remind everyone that the ODBC Export functionality has been deprecated since December 2011 (https://cx.rightnow.com/app/a…Vikram Kaledhonkar 8 views 4 comments 3 points Most recent by Chris Warner General Technical Discussions
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Upgrading CWSSContent We are trying to determine if we have upgrading everything from one version of CWSS to another and the report we tried to create using papi_meters and papi_metho…
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Custom Process -- Connect PHP updating SalesProduct Folder and AdminVisibilityContent I have a custom process (but could do same code in custom Connect PHP Script page) that updates SalesProduct based on import into "dummy" table (because Import w…Larry Edwards-114900 6 views 3 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Get custom fields from incident object using RN API.Content HI All, I am trying to get custom fields from incident object using RN API. I know how to get custom fields when the work space is open but here i want to get cu…Chakravarthy Elchuri-123764 40 views 9 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Clarification required on Connect PHP Analytics MethodContent Hi, We have a requirement wherein we need to fetch report data and save it as a CSV to a remote FTP location. Unlike SOAP API Analytics Method, Connect PHP metho…Suresh Thirukoti-Oracle 19 views 1 comment 0 points Most recent by Anurag Mittal CX General Technical Discussions -
How to read Analytic report data using get method?Content Hi , Please help!! I am accessing the analytic report using following method(in Java), any idea how I can read the data of individual column? RNObject[] runAnaly…bambino chakma 6 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Setting the queue id and status field using the soap api XMLContent Goodmorning, I'm having some issues with the SOAP API. I'm trying to set the queue and status on create but I keep receiving the error message: Data element in t… -
RightNow Table column mapping while using RN Wsdl APIContent Please help !!! I am brand new to RN. On daily basis we copy quite a no of RN tables on daily basis using ODBC connection. As RN not going to allow/support ODBC …bambino chakma 4 views 7 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Object Event HandlerContent Hi we have an Object Event Handler that creates andincident based on the receipt of an email from a particular sender with a specifically formatted Subject line.…Mike Beveridge 13 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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GetValuesForNamedIDHierarchy not returning all itemsContent I am using GetValuesForNamedIDHierarchy, passing in Incident.Category, to get a complete list of all Categories in the system but the result set is incomplete. I…
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Batching SOAP requests on multiple standard/custom objectsContent Hi folks, Not sure if this is possible or not but Im having a hard time creating it myself so I thought Id ask. A client has requested a number of SOAP requests …
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Custom Object column filter on Report Model method getDataHTMLContent Hi all, Struggling with a problem here when utilizing the native Report_model and its method getDataHTML. I'm constructing a call to the method, and building fil…James Phelps-117382 12 views 2 comments 0 points Most recent by James Phelps-117382 General Technical Discussions
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Custom Process - Error while saving more than one contactContent Hi, I have a custom process for incident that, sometimes, it has to create several contacts. The code works for the first contact but it throws an error message …Lydia C 8 views 13 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
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ROQL StatementContent Hi, I noticed that the maximum of 3003 record can query each time for statement below. select *, emails.* from Contact where Updatedtime >= '2015-06-08T06:00:00Z…Hwee Siang Sow 5 views 4 comments 0 points Most recent by David Lee-123825 General Technical Discussions
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Sales Cloud Service Cloud integrationContent Hi, I'm trying to create a simple integration between Sales Cloud and Service Cloud via web service. I followed the steps described in http://docs.oracle.com/cd/…Maximilian Springer 6 views 1 comment 0 points Most recent by Mike Waldron General Technical Discussions
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What is this error ? and I want to connect API by https.Content Hi. everyone, I want to connect external API by cURL which I indicate as follows. load_curl(); $url = "https:///api/rightnow"; $curl = curl_init($url) $options …Haruki Maejima 30 views 1 comment 0 points Most recent by BishnuPaudel General Technical Discussions
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CPM error in test harnessContent Hi All, I have written a cpm script for incident create and update.While testing it, in setup function of test harness i am fetching an existing incident id. But…Puneet Kabra-20210 9 views 5 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
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Incident Updatetime format in ConnectPHPContent Hi, I am using ROQL query to get incident record. As per business requirement, I need to save incident updated time in separate text file (.txt) and when I try t…Baljeet Singh-119399 10 views 2 comments 0 points Most recent by Baljeet Singh-119399 General Technical Discussions -
Custom Object Related FieldsContent Hi, I have created a new workspace with Custom Object Eg: AAA (Parent Custom object). This AAA is related with another Custom Object say BBB(Child Custom object)…
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ROQL::queryObjects() vs ROQL::query()Content A common topic is: when do I use QueryObjects versus using QueryCSV in Connect Web Services for SOAP. The equivalent question in Connect for PHP is: when do I us… -
ROQL Query on Custom Object & Custom FieldsContent Hi, I am trying to make a simple SELECT on a Custom Object (Package: CO. Object: Correlativo), but there seems to be a syntax problem, basically my code looks li…David Soto V. 27 views 3 comments 0 points Most recent by David Soto V. General Technical Discussions
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ROQL Tables and Columns?Content I have been reading through the documentation for Connect Web Services, and using ROQL. What I am ultimately looking for is a source that can provide me an exact… -
CPHP to force password change.Content I'm trying to reset everyone's password and then make them change their password on follow up login. The reset is working fine, but when I try to set ForcePasswo…