Integration and APIs General
Discussion List
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Getting objects containing only NULL fieldsContent Hello everyone, I'm currently facing a strange behaviour on both Knowledge Foundation API and Connect PHP API : Values returned by GetSmartAssistantSearch/Search… -
Workspace action to ObjectEventHandlerScript to POST?Content ObjectEventHandlerScript I'm trying to get this, in the docs, working, but with no luck: http://documentation.custhelp.com/euf/assets/docs/february2014/olh/wwhel…
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Create Account through C# resulting in Data Element is NULLContent I'm getting the dreaded data element is null error when attempting to create a new account in OSvC. This code worked on a previous version of OSvC, so I'm wonder…Shiloh Madsen-124724 7 views 11 comments 0 points Most recent by Allan Schrum General Technical Discussions
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Clear contact->org association via Connect for PHPContent I know how to create a new org object. I know how to associate an existing org object to the contact record. I know I'm forgetting something that I'll be kicking…Joshua Hutchinson 13 views 2 comments 0 points Most recent by Joshua Hutchinson General Technical Discussions -
How to add/change AssignedSLAInstance from ConnectPHP?Content Hi I spent several days trying to figureout how to add/changed AssignedSLAInstance from ConnectPHP 1.2 but in vail. There is no error message, however, the SLA i…Mai Chi Trung 24 views 6 comments 0 points Most recent by Mai Chi Trung General Technical Discussions
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Send request to the queryCSV method of rightnow webservice using PHPContent I want to send request parameters & client info header to te rightnow webservice using PHP SOAP calls. How can I do this ? Please help My wsdl structure is as fo…
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How to update Account.Attributes StaffAssignmentDisabled/ViewReportsDisabled?Content I am able to update AccountLocked but StaffAssignmentDisabled and ViewReportsDisabled won't update. Is there a special way you have to update these fields? Code …
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Concatenate in ROQLContent Hi Gurus, Can we combine two field values in ROQL?. If I use pipe (|) symbol, I got the field name as output. Query: select account.name.first | account.name.las…Mohana Gopal Selvam-Oracle 9 views 2 comments 0 points Most recent by Allan Schrum General Technical Discussions -
Is there any API/WEB for get values from an external system?Content Hi All! I need that RightNow get some parameters from an external system. Is there any API or web service for this? How I can obtain it? Thanks in advance. Regar…Franco Bordalecou-123921 4 views 6 comments 0 points Most recent by Cas Hoefman General Technical Discussions
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How to update a single sub-object field? C#Content I want to update Account.Attributes.AccountLocked field. What is the best way to do this? The below code complains about changing NotificationPending field. Code…
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API to Report "Limit" not working as expectedContent We're trying to export data from some large tables, like transactions. Basically the Object model doesn't work for dozens of reasons so we have to use the RunAna…Charlie Mopps 11 views 5 comments 0 points Most recent by Darsen Prasad General Technical Discussions
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Escalate (Custom) Object using CPMContent Hello, does anyone know if it is possible to escalate a custom object (or common object) via a custom Process? I need to add it to the dbauditlog so it will come…Bastiaan van der Kooij 20 views 3 comments 3 points Most recent by Vikram Kaledhonkar General Technical Discussions -
How to get NamedID Values for "Countries" with RightNow SOAP API?Content We are using RightNow SOAP API to communicate with RightNow. As part of this we will need to get the NamedIDValues of Countries. How can I get them? I could get …Yashodhar Narvaneni 11 views 2 comments 0 points Most recent by Yashodhar Narvaneni General Technical Discussions
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inc2contacts deletes?Content I'm not sure if this is the right forum to put this or not, it doesn't seem to fit any of the catgories in any of the forums. We're trying to report on the inc2c…
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RightNow Soap API using JaxB - "FAILS"Content We are using Maven JaxB plugin to Create Object classes from the WSDL right now provides. Then we create a request for "QueryObjects" to get a Contact By ID. We …Yashodhar Narvaneni 4 views 2 comments 0 points Most recent by Yashodhar Narvaneni General Technical Discussions
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Connect Web Services | Creation of Accounts (Staff Accounts) in ORNContent Hi Friends, On using the 'Create' operation of 'Connect Web Services' for creating a 'Staff Account' I have observed that we can create a multiple user with the …Vignesh Kasargod-124926 18 views 5 comments 0 points Most recent by Darsen Prasad General Technical Discussions
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How to make sure contacts don't receive any emails in TEST console?Content When oracle configure the TEST console, all the contacts email address have .invalid suffix so that no emails are sent to the contacts in TEST console. I are per…Lavish Kumar 11 views 19 comments 0 points Most recent by Lavish Kumar General Technical Discussions
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ROQL Query on Custom Object from Parent returning "Unknown table or column 'CO'"Content Hi there, I'm using ROQL in PHP connect to try to query a field of a custom object from it's child (the Incident Object), but whatever I try I get various errors…John Haywood-114756 26 views 10 comments 0 points Most recent by John Haywood-114756 General Technical Discussions
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Cannot save/update: Answer(ID=21477): DB API Error while performing update on answerContent I wrote an application in C# to update articles in the database. It works fine for us for one of our environments. When we try the other environment. It throws a… -
Deleted recordsContent Hello, Is there any way to find out the deleted records from the custom object, please advise. Thanksvenkata balla-114037 20 views 5 comments 0 points Most recent by Darsen Prasad General Technical Discussions -
RunAnalyticsReport and PHP scriptsContent We've a need to query the Transactions table. This table is not visible via the API, as a result we're having to call it using a report. So we're using RunAnalyt…Charlie Mopps 17 views 2 comments 0 points Most recent by Charlie Mopps General Technical Discussions
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How to read Menu Custom Field values from Javascript API?Content Hi All, I have tried reading Menu type Custom Field values. But I am getting an undefined error. I am using following code block: Version Nov 2014Code Snippet fu…Pramod Vasudeva Murthy-80436 14 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Fields for Connect Desktop Integration (JavaScript API)Content Hello, I reviewed the Connect Desktop Integration (JavaScript API) docs and found, nothing about field labels for this API. Where can I find a list of all the fi…Justin Lewandowski 8 views 3 comments 0 points Most recent by Justin Lewandowski General Technical Discussions
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How to read ID from a Contact Workspace?Content Hi People, I have requirement to Change a report based on drop down value on a Workspace. For this I am using Custom Script in a report. I need to read Contact I…Pramod Vasudeva Murthy-80436 6 views 1 comment 0 points Most recent by Anurag Mittal CX General Technical Discussions
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Rightnow Integration With ResponsysContent HI Friends , I have one requirement to Integrate Rightnow with Responsys . Now i am thinking to write CPM to call Responsys from Rightnow . Please assist is that…Komal Mutreja 26 views 4 comments 0 points Most recent by Komal Mutreja General Technical Discussions
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Unable to change PrimaryContact of Opportunity through Connect PHPContent Hi We are using Connect PHP v1.2 and trying to change the PrimaryContact of an Opportunity. But we are unable to do so. The Connect PHP API documentation clearly… -
LDAP integration with Account synchronizationContent Hello Could you provide me any information about How can I Integrate the Agent (Console) login with LDAP "Active Directory" also with performing Account synchron…
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use of channel_accountsContent Hello everyone, Can some one help me to understand the usage of the table channel_accounts please. Thanksvenkata balla-114037 3 views 2 comments 0 points Most recent by Darsen Prasad General Technical Discussions
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why an incident attachment was appended to multiple incident thread by SOAP API?Content Our Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object a…Sven Lee 23 views 3 comments 0 points Most recent by Jens Lundell-Oracle General Technical Discussions -
Session ID for external application (without PHP API)Content Hello! We have Scripts and Workspace calling via Web Browser (URL) an external application that uses the RN Javascript API to interact with the tool. Question: W…Bruno Vasconcellos-119566 22 views 1 comment 1 point Most recent by Allan Schrum General Technical Discussions