Integration and APIs General
Discussion List
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RunAnalyticsReport and PHP scriptsContent We've a need to query the Transactions table. This table is not visible via the API, as a result we're having to call it using a report. So we're using RunAnalyt…Charlie Mopps 36 views 2 comments 0 points Most recent by Charlie Mopps General Technical Discussions -
How to read Menu Custom Field values from Javascript API?Content Hi All, I have tried reading Menu type Custom Field values. But I am getting an undefined error. I am using following code block: Version Nov 2014Code Snippet fu…Pramod Vasudeva Murthy-80436 43 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Fields for Connect Desktop Integration (JavaScript API)Content Hello, I reviewed the Connect Desktop Integration (JavaScript API) docs and found, nothing about field labels for this API. Where can I find a list of all the fi…Justin Lewandowski 17 views 3 comments 0 points Most recent by Justin Lewandowski General Technical Discussions
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How to read ID from a Contact Workspace?Content Hi People, I have requirement to Change a report based on drop down value on a Workspace. For this I am using Custom Script in a report. I need to read Contact I…Pramod Vasudeva Murthy-80436 25 views 1 comment 0 points Most recent by Anurag Mittal CX General Technical Discussions
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Rightnow Integration With ResponsysContent HI Friends , I have one requirement to Integrate Rightnow with Responsys . Now i am thinking to write CPM to call Responsys from Rightnow . Please assist is that…Komal Mutreja 35 views 4 comments 0 points Most recent by Komal Mutreja General Technical Discussions
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Unable to change PrimaryContact of Opportunity through Connect PHPContent Hi We are using Connect PHP v1.2 and trying to change the PrimaryContact of an Opportunity. But we are unable to do so. The Connect PHP API documentation clearly… -
LDAP integration with Account synchronizationContent Hello Could you provide me any information about How can I Integrate the Agent (Console) login with LDAP "Active Directory" also with performing Account synchron…
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use of channel_accountsContent Hello everyone, Can some one help me to understand the usage of the table channel_accounts please. Thanksvenkata balla-114037 22 views 2 comments 0 points Most recent by Darsen Prasad General Technical Discussions -
why an incident attachment was appended to multiple incident thread by SOAP API?Content Our Add-In leveraged RightNow web service SOAP API to append attachment and thread to an exist incident. In our code (see code block), we added a thread object a…Sven Lee 42 views 3 comments 0 points Most recent by Jens Lundell-Oracle General Technical Discussions -
Session ID for external application (without PHP API)Content Hello! We have Scripts and Workspace calling via Web Browser (URL) an external application that uses the RN Javascript API to interact with the tool. Question: W…Bruno Vasconcellos-119566 41 views 1 comment 1 point Most recent by Allan Schrum General Technical Discussions
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Error while Trying to Add New Country RecordContent Hi, am trying to add a single record for country and set its ISO code since same cannot be done from console (it does not allow ISOCode set) Below code is being …Bhagwan Singh Mer 21 views 4 comments 0 points Most recent by Darsen Prasad General Technical Discussions -
Product_Categories LinksContent Hi All, Here is a small piece of code to retrieve Products of a Category. Hope this helps: Version Nov 2014Code Snippet public void getProducts() { ServiceCatego…Pramod Vasudeva Murthy-80436 20 views 2 comments 3 points Most recent by Darsen Prasad General Technical Discussions
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Updating Custom Field DateTime in Answer - There was an error generating XML documentContent I have to update a Custom Field with date on Answer using SOAP. Setting the date seems to be an issiue here. The error that I have is - $exception {"There was an…
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Retrieving values from Contact tableContent Hai, I am trying to fetch the name of the contact from Contacts table. For that I created a button and on button click i wrote the fetch queries. I used RNObject…
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Chat Table Through ROQL/SOAPContent I'm stuck trying to retrieve chat data through the query csv SOAP connector for external reporting. Trouble is that the chats table isn't part of the core object…Douglas Beazley 19 views 2 comments 0 points Most recent by Douglas Beazley General Technical Discussions
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Updating contact when updating Custom Object with Custom processContent My question is that i have issues with updating a contact when using the custom process. When i try to obtain the contact id from the $obj variable, retrieve the… -
Pre populate values on new incident workspaceContent Hi all, I have a button on Custom object work space, if i click on button it will open a new Incident work space.i am able to open and assign contact to new inci…Chakravarthy Elchuri-123764 32 views 7 comments 0 points Most recent by Anuj Behl General Technical Discussions -
Custom Script in Report to access Custom Object.Content How do I access a CustomObject value from a Report? I used Custom Script availble in the Report and uses sql_prepare and fetch. But in sql_prepare statement I al…
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ROQL query to retrieve custom fieldsContent Hello, what can be wrong with this query to retrieve some answer custom fields? It runs without errors, but the fields are returned empty. $query = sprintf("sele… -
File size limit for attachments using SOAPContent What is the file size limit for attachments when using SOAP to create cases in Oracle Service Cloud?JLFolkman 28 views 2 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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Need a list of all RN supported languages/localesContent Hi There, Can someone point me to a comprehensive list of all languages supported by RightNow? Or tell me how to pull one from some source? I can query a particu… -
Create a custom object recordContent Hello, I need to save in a Custom Object some data returned from a WebService called in Customer Portal. It is possible to create a record of the custom object w…