Integration and APIs General
Discussion List
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Setting Date Values on Report Filters from CWSSContent I'm on November '13, and I have a report that I want to run from a C# client using Connect Web Services for SOAP (CWSS). My report has a filter on contacts.creat… -
Custom Process - Account not returning any valuesContent I’m writing a custom process where I have to get the values of a user (account) to perform some validations. I’m using the same code I used in previous occasions… -
Access to business rule variables from event handlerContent Is it possible to get and set value from the business rule variable from event handler while executing in the rule? if yes, please share me how. Version May 15 2…
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Connect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM < n" ?Content Is there a Connect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM < n" ? I need to download more than 10k incidents in one method, but Quer…
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RunAnalyticsReport operation not available when using generic WSDLContent Why is the RunAnalyticsReport operation not included in the Partner WSDL? (https:///cgi-bin/.cfg/services/soap?wsdl=generic) -
Set version on Custom ProcessContent Hello, I created a CustomProcess on RN Console Nov2012. Recently we had the migration to Feb2015, I recreated the CustomProcess but it doesn't work anymore... Th…ilamukky 7 views 10 comments 0 points Most recent by Nivedhitha Sundaramurthi General Technical Discussions -
GetFileData: "The object does not have the specified file attachment?" What? Yes it does.Content I'm trying to use the CWSS method GetFileData to get the data of an incident file attachment. It's almost working, except I get the following exception: System.S…
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ROQL numeric wildcardContent Hi I need to be able to use a numeric wildcard in an Select statement that caters for multiple numeric characters not just a single character.. For example I nee…Rosemary O'Connor 6 views 1 comment 0 points Most recent by Allan Schrum General Technical Discussions
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CPM retrys = painfulContent Anyone know a way to get CPMs to log faster? We are trying to fix some defects and it takes an hour for logs to show up in agent desktop because of the three CPM…JustRhianna 37 views 6 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
transferSubObjects - how does it decide when to copy objects from secondary to primary contact? How.Content transferSubObjects - how does it decide when to copy objects from secondary to primary contact? How does it deal with custom Yes/No fields? None of this is docum…
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Process Designer - ObjectEvent HandlersContent I am writing code in Object event handlers and want to get the Inicident fields like Queue, Category Id, Primary Contact from Incident That I create from agent d…Ashok Godishala-123687 8 views 8 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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Debugging in Visual StudioContent Yesterday I had asked a question about how to setup Add in debugging in Visual Studio and Chris Omland came back with a link that solved my problem perfectly. Th…Mike Devenney 9 views 6 comments 0 points Most recent by Alfredo Torres General Technical Discussions -
Get interface name where answer is visible using custom script.Content Hi All, We had a request to send email link of answers which meet some criteria. I have created custom code to achieve this but I am not finding any clean docume…Darpit Patel-114286 10 views 1 comment 0 points Most recent by Seeking Solution General Technical Discussions -
Custom Process - Error with SendMailingToContactContent Hi, I have a custom process to send an email to the contact with some information not related to any incident or opportunity, so I have the following code use Ri…Lydia C 23 views 13 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Do Internal API(Direct SQL) calls will work in CP3?Content Hi, We are in the process of migrating CP2 to CP3 and while analyzing the Custom widgets/Models, we found that some of the files use Direct SQL API like the belo…Suresh Thirukoti-Oracle 5 views 6 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
How to set the Products & CategoriesContent Hi Gurus, How to set the Products & Categories while we create the Incidents using webservice. Any other way to set the Products & Categories while we create the…Mohana Gopal Selvam-Oracle 9 views 1 comment 0 points Most recent by Seeking Solution General Technical Discussions -
Creating Custom Object under Contact through Connect Web ServicesContent Hi All, I've created a custom object called 'Loyalty_Info' and associated it as a child of Contact entity(Parent field: c_id and Child field: Contact). Now I wan…Prasad Sawant-122000 4 views 4 comments 0 points Most recent by Prasad Sawant-122000 General Technical Discussions
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Connect Web Services - Incident TransactionsContent When querying Incident.Transactions I am only seeing Create and Edit (id: 2 and 3), however, I need to see all transaction types. Can any one point me in the rig…
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API for Surveys/OutreachContent Hi everyone, I am wondering if there is any API (REST) documentation regarding surveys/outreach. I already checked the technical documentation but I did not find…
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CPM : Incident Update not working as expected with emailsContent Hi Guys, I am facing something strange with CPMs. I have an object event handler which runs on Incident update. Whenever an incident is updated, the handler capt…Varun Chandran-124857 32 views 1 comment 1 point Most recent by Varun Chandran-124857 General Technical Discussions -
Abuse Detection Method in Custom Process ScriptContent Hi All, Can we use \RightNow\Libraries\AbuseDetection::isAbuse() in CPM? If yes, how to use it ? If no, what would be the reason? Can anybody tell me about this …Narendra Muttineni 16 views 1 comment 0 points Most recent by Seeking Solution General Technical Discussions -
Custom Script for Port ScanningContent I was wondering how I could create a custom script to scan ports based on an IP Address and port values entered into an incident. I have included a PHP Code bloc…Rajan Davis-126711 9 views 3 comments 0 points Most recent by Rajan Davis-126711 General Technical Discussions -
How to find IP address for RightNow Server in Custom ProcessContent Hi All, We are facing one issue with Integration using CPM. We are trying to Integrate with third party. The third party system will allow only defined IP Addres…Narendra Muttineni 11 views 6 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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How to get the Contat's Survey informationContent Hi Gurus, We want to extract the Contact's survey information using webservice. I could not find the survey object in the connect PHP API document. Can we able t…Mohana Gopal Selvam-Oracle 10 views 5 comments 0 points Most recent by Anurag Mittal CX General Technical Discussions
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Error class\RightNow\Connect\v1_2\MailMessage not found in custom process.Version Feb 14Code SnippetDarpit Patel-114286 17 views 2 comments 0 points Most recent by Darpit Patel-114286 General Technical Discussions
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Add-ins - How to get first name and last name of contact from Incident WorkspaceContent Hi All, I am developing the Addins which needs to get the details of contact (First name and Last Name) from the Incident workspace. With the help of IIncident i…PREMKUMAR SABARINATHAN 10 views 6 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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querycsv returns extra charactersContent Ex. select some_text from table where some_text like '%blah%' text in DB: "aaablah returns \"\"\"aaablah"" Is this by design?Mike -121612 4 views 2 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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How to select answer.id using queryobjects?Content Running queryobjects on Answer is too slow so I decided to just get the IDs. But when running the query I get INVALID_REQUEST, Selected Column is not an object: …
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Update Parent Custom Object based on Child ObjectContent Hi Fellows, I have a query; I am trying to associate child object to a parent object. But here, my child object happens to be "Incident" and Parent Object happen…Pramod Vasudeva Murthy-80436 44 views 3 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Which API to Use?Content I am gathering requirements for an in-app form (and later, an SDK) to be built, which would gather customer information and pass-through data which would create …January Fredericks 4 views 4 comments 1 point Most recent by Ryan -124631 General Technical Discussions