UI Extensibility
Discussion List
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+ being replaced with a space when passed in to browser controlContent I am currently trying to pass the contact phone number into a browser control but if the number is in international format (example: +61xxxxxxxxx) then the + get…Grace Beven 6 views 6 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Events on CurrentWorkspace not firing.Content From my AddIn I have subscribed to various events. The events are. * RightNowGlobalContext.AutomationContext.CurrentWorkspace.DataLoaded * RightNowGlobalContext.…Pratik Dabhi 14 views 7 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Dynamic Workspace Ribbon Button Factory TextContent Hi All, Sorry if this question has already been answered, I feel this should be easy, but I am having difficulty changing the workspace ribbon button factory tex…
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Refresh Report In latest FrameworkContent I'm trying to refresh an open report in the console with a new filter list generated from a custom add-in. Setting the refreshIfOpen boolean true seems to only r…
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Change Custom Fields on the logged in user's account.Content Hi, I have custom fields for the Account object. From the current logged in user in OSC Desktop, I need to change the custom fields from an Addin. Can I use the …
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Credentials security using ROQLContent Hi, I made an AddIn using ROQL and it works OK but I need help to avoid hardcode credentials. I looked for information on this but could not find anything relate…Matias Buonavolonta 9 views 5 comments 0 points Most recent by Dietrik -120086 General Technical Discussions
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Addin and guided assistanceContent Hello, I am not finding any specific documentation in the knowledge base to call a guided assistance from add-in. I know there is a possibility to call an event,…Bruno Vasconcellos-119566 10 views 2 comments 0 points Most recent by Bruno Vasconcellos-119566 General Technical Discussions
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Fetch Country through OrganizationContent select Parentorganization.id ,Parentorganization.Addresses.country.name from Task I am using this ROQL to fetch Country Fullname but instead I am only getting Lo…Venkat Tanneru-61159 5 views 4 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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AutomationContext - UniqueId for CloseEditorContent Hello! We're creating a workspace add-in that we're hoping can detect if a particular record is open, then close the record if so. I'm using the following code t…Shellie Robertson 10 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Boolean Server ConfigContent Hello, I wrote Boolean Server Config however it's throwing me the the Error not sure why , Any one why am getting this Issue.? Code Snippet public bool _MOValida…Gurpreet Singh-120440 6 views 10 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Thirt party software connected to Right NowContent Hi, I need to know if is possible to connect a third party app to Right Now. I want to call from an externat app via http to Right Now , and send some parameters…
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How do I access IChatAgentInfo / get the agent's name?Content Hello, I have a chat workspace add-in and I would like to display the agent's name in it. In my extensions of IWorkspaceComponentFactory2, I am able to get the I…Alanna Larson-116442 8 views 3 comments 0 points Most recent by Danette Beal General Technical Discussions
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Add-In Workspace Controls & Click EventsContent Hello, I have a requirement populate a Workspace with a button that when clicked obtains specific record fields for further use by the add-in: What would be the …Robert North-114373 8 views 14 comments 0 points Most recent by Danette Beal General Technical Discussions
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Does the Browser User Interface (BUI) Run .NET Add-Ins?Content This is maybe a silly question, but I haven't been able to find the answer browsing the documentation and forum questions. If an Oracle Service Cloud (OSC) insta… -
Change URL in browser control via add-inContent I don't think this is possible via add-in, but is there a way to dynamically change the URL in a browser control either through an add-in or other means? We need…Shellie Robertson 17 views 3 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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WPF UpgradeContent I was recently scouring the community here for assistance with switching to WPF for a user control instead of a WinForm, and I came across a recent posting about…jraynor 6 views 5 comments 0 points Most recent by Bastiaan van der Kooij General Technical Discussions -
Application hangs on opening Contact RecordContent Hi All, We have an extension media bar Add-in through which we are trying to open the Contact work-space using AutomationContext.EditWorkspaceRecord method. This…Heena Karir-124001 10 views 5 comments 0 points Most recent by Scott Harwell General Technical Discussions -
Set Custom Attribute on IncidentContent Hi all, I have to set a custom attribute on an incident different from the one openned on the workspace. I mean, I have the incident id and need to set a custom …Lucas Zuzarte 20 views 4 comments 0 points Most recent by Danette Beal General Technical Discussions
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How to open an Email as an incidentContent Hi Everyone, I need some help on how I can create some ROQL script to login an agent to receive emails that are flowing in from the customer portal. Is their som…Harrison Kiprono 4 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions -
How can I call a contact search screen pop from an Add-In using ROQLContent Hi Everyone, Hope this finds you all well. I am facing a challenge while trying to integrate screen pop up of contact search screen on my .NET Add-In, I don't kn…Harrison Kiprono 19 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Get Custom Incident Attribute from Chat Workspace Add-InContent I have created a Custom System Attribute for an Incident and placed the field on a Chat Workspace. The value of this field is being passed in from the Customer P…Ryan Young-114925 19 views 2 comments 0 points Most recent by Ryan Young-114925 General Technical Discussions
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Server Config Property in Status bar addinContent Where to add the server config property in a status bar addin. Any example anybody can share>? Version November 16 -
Open Custom Workspace using WorkspaceRecordType.Generic?Content I am looking to build an add-in that opens a custom workspace type called Order. I have successfully opened regular workspaces using the code below, but I am uns…
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Open incident in separate tab on chat terminationContent Hi All, I wants to open the incident in separate tab when user click on Terminate button in chat workspace. I have read that this functionality is not present wi…Varnit Mahavar 9 views 2 comments 0 points Most recent by Danette Beal General Technical Discussions
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Javascript AJAX script browser control script error and console undefinedContent I am puzzled about the browser integration within Oracle Service Cloud. I simply have a script in the background that calls JSON objects from a URL web service a…John Olegario 12 views 3 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Service Not Found !!Content Hi All, I am trying to run ROQL queries for an Add-in but every time the code reaches to QueryCSV method it goes into exception with a message "Service Not Found…Heena Karir-124001 3 views 12 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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How to get the console idle lock screen login eventContent I am using rest API in a 3rd party application, i send session id from add-in to 3 rd party application when ever RightNow is idle for 30 minutes console is lock…Bhuvanesh Narayanasamy 9 views 7 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Set Incident Custom Field Value via Incident Workspace AddInContent Hi All, I am trying to set an incident custom field (boolean type) value via incident workspace without refresh or save However, no luck. Does someone know a way…Qing Liu-55441 15 views 2 comments 0 points Most recent by Scott Harwell General Technical Discussions -
Minimising Web Service calls from external applicationContent Hi All, I know this is an old concept but just wanted disturb the equilibrium here, I have developed a windows app to schedule batch from external apps to OSvC. …Pramod Vasudeva Murthy-80436 9 views 10 comments 1 point Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Custom object menu labels in addinContent Hi all, I want to retrieve custom menu object labels in an addin. I'd like to use the GlobalContext getOptlist method but I don't see how to use that method. I c…Dietrik -120086 30 views 2 comments 1 point Most recent by Dietrik -120086 General Technical Discussions