UI Extensibility
Discussion List
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Fetch Standard & Custom fields nameContent Hi Gurus, Can we get all the standard and custom field names using ROQL, Report or CPHP. I can see the table called 'Custom_fields' where I can get the custom fi…Mohana Gopal Selvam-Oracle 11 views 3 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Retrieving Primary Contact's Email Address from an Incident using ROQLContent Hi there, I am trying to retrieve the email address for the primary contacts assigned to a set of custom Incident types. Currently I have the following which I b…Mark Neville 38 views 11 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Getting Error in JAva Classes generated from WSDLContent Hello All, Am Trying to Setup the Java Project in Ecllipse, and after the WSDL is parsed by ANT build i try to import generated files in Maven Project now once i…Gurpreet Singh-120440 3 views 1 comment 0 points Most recent by Gurpreet Singh-120440 General Technical Discussions -
Addin disappearing from workspaceContent Hi All, We are facing problem, Addin disappearing from workspace after properly working for 2 to 3 days and then addin is missing from workspace mainly in the sc…Ganesh Kumar-123937 20 views 13 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Escalation notification to Manger of the current Incident via ROQLContent Hi All, I have to find the manager of the current incident through ROQL. once the incident is assigned to the queue level,if the incident is not assigned to any …Muthulakshmi Muthaiah-121678 8 views 5 comments 0 points Most recent by Danette Beal General Technical Discussions -
Workspace Addin Social Response Set "Respond as" for TwitterContent We have several Social Monitor Twitter accounts setup in the console. We tried using Workspace Rules to automatically set the "Respond as" account to a specific …Andrew Wooster-114803 3 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions -
Sample code snippet to save a object in .Net addinContent Hi All, We have a requirement to validate the fields and set different flag in .net addin for a specific object. Can you please share if there is any code snippe…
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Read Write Report Add-InsContent Hi On Contact work space i have one tab with a virtual report to show external application data with out saving records on service cloud,Read Write Report Add-In…Chakravarthy Elchuri-123764 6 views 6 comments 1 point Most recent by Danette Beal General Technical Discussions -
getting error "Object Reference not set to an instance of an object" while I am trying to use...Content Hi, I am getting error "Object Reference not set to an instance of an object" while I am trying to use IRecordContext to get current workspace record in an Add-i…Mohammad Ali 10 views 8 comments 2 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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Create Custom WorkspaceContent Hi, Is it possible to create custom workspace instead of editing existing workspace like incident, contact, etc., i'm actually planning to show my own screen as …
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Manage Extension Bar Add-In ResizeContent Hi, Is it possible to manage Splitter Resize Behavior in Extension Bar Add-In. Right Now Splitter affect my User Control UI at that time of resize. How can i set…Shenbaga Moorthy 15 views 2 comments 0 points Most recent by Danette Beal General Technical Discussions -
Strange REST API/ROQL bugContent I really hope that this is exclusive to the Answer/QueryResults object, but I noticed a strange bug when using the REST API that seems to be consistent across di…Rajan Davis-126711 28 views 11 comments 0 points Most recent by Rajan Davis-126711 General Technical Discussions -
Subscribing Chat EventContent Hi, Is it possible to subscribe chat Events. Whenever agent received chat in RightNow, i need to get notification in my AddIn. I tried with IChatAutomationClient…Hari Kumar 16 views 3 comments 0 points Most recent by Dietrik -120086 General Technical Discussions
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Workspace add-in show alertContent Hi everybody, I would like to know if it is possible to show an alert to the agent from within a workspace add-in. In particular, on certain conditions, I would …
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Javascript API - Get field using GetCustomFieldByNameContent Hi! I'm trying to retrieve the value of a custom field (Contact) 'ClientGender' using the Javascript API, however I get a value of 'undefined' returned in my ale…AnnelizeF 9 views 3 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions -
Error: Object reference not set to an instance of an objectContent Hi Folks, Requirement: For Tasks under Incident record in Incident workspace, if I click on Add New button (I have created a custom user control for this) then a…Shreyas Pandhari-124784 10 views 3 comments 0 points Most recent by Shreyas Pandhari-124784 General Technical Discussions -
Get Incident Status field value in Add-InContent Hi, I am trying to get a 'Incident' -'Status' field value and planning to use it in existing condition. I am getting message rather than field value.Could someon…Praveen singh 28 views 1 comment 1 point Most recent by Jaime Grochowski General Technical Discussions
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How to get email events inside add in ?Content Hi all, Is there any way to get email events (receive / send) inside any add-in ? thanks in advanceBhuvanesh Narayanasamy 3 views 5 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Ribbon button addin - Change text/visibility dynamicallyContent Hi All, I am trying to change the visibility/text of a ribbon button addin dynamically i.e on click of the button its visibility or its text but this doesnt refl…
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Not able to create a sales cloud lead from oracle service cloudContent Hi, We couldn't create the lead from service cloud to sale cloud. We are getting the error message as below; "oracle.adf.internal.model.rest.core.exception.Canno…Sriranjjani Muralidharan-122685 7 views 1 comment 0 points Most recent by Scott Harwell General Technical Discussions
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JavaScript API - using AJAXContent I have the following script, and another script on the cloud that return a value(php - webservice) ( it was tested with other programming languages and it worked…Walid Sarkis-123102 20 views 12 comments 0 points Most recent by Walid Sarkis-123102 General Technical Discussions
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IChatSession.SetAgentStatus Method Invalid operationContent Hi all, When setting chat agent status to available i am receiving an Invalid operation exception and Error message is "StatusType is LoggingOn, StatusId is 0" a…Bhuvanesh Narayanasamy 6 views 2 comments 0 points Most recent by Bhuvanesh Narayanasamy General Technical Discussions
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IChatAutomationClient addin is not validContent I implemented IChatAutomationClient in an add in class no other add in are included but when loading the addin in addin manager it says there is no valid addin i…Bhuvanesh Narayanasamy 6 views 1 comment 0 points Most recent by Bhuvanesh Narayanasamy General Technical Discussions
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IAutomationContext.CurrentEditorTabChanged Event unreliable when undocking workspacesContent Hi All, I'm having an issue with the IAutomationContext.CurrentEditorTabChanged Event not firing in certain situations. For example, when having a combination of…Dietrik -120086 11 views 4 comments 0 points Most recent by Dietrik -120086 General Technical Discussions -
Workspace Addin Pops Message Box TwiceContent I have a Workspace Addin that checks to see if the Office Phone Number is a valid phone number for a Contact record. If it is not, I pop a Message Box telling th…Andrew Wooster-114803 6 views 4 comments 0 points Most recent by Bhuvanesh Narayanasamy General Technical Discussions
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Call Data Logging/Saving in Oracle RightNowContent Hi everyone, I have been able to deploy a CTI addIn on Oracle RightNow desktop and now I want to save customer call related data to Oracle RightNow DB when a cal…Harrison Kiprono 5 views 6 comments 0 points Most recent by Danette Beal General Technical Discussions -
Getting started with setting up Browser Client for AgentsContent Hi, I want to set up BUI (Browser client for Agents) in my console. So the agent can access to the console by a browser. But i can´t find much information about …Florencia Lopez 11 views 3 comments 0 points Most recent by Susie Boyer General Technical Discussions
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forward and track add-in in service cloudContent Hi, i am new person for forward and track add-in concept,i don't anything this concept, anyone knows give more information in that concept and documents there fo…jayarami reddy 34 views 10 comments 0 points Most recent by Scott Harwell General Technical Discussions -
Asset object in Connect Javascript Desktop Integration?Content Hi All, I am Not able to get asset records in Connect JavaScript Desktop Integration? Are these only objects available for connect JavaScript API? window.externa…
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Image and Text on the Tab doesn't show when using IFrameWorkElementAddInContent With IFrameWorkElementAddIn the Text and Image doesn't show on the Tab. When i remove this, just have the IContentPaneControl, the text and image show up on Tab …Kiran Reddy-124196 6 views 9 comments 0 points Most recent by Scott Harwell General Technical Discussions