UI Extensibility
Discussion List
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BUI Extension - Hello World for BarContent In this post, we are going to explore how Bars work and what are the options you have to extend your Oracle Service Cloud through the Browser UI (BUI) Extensibil…Edson Junior, Oracle 141 views 1 comment 9 points Most recent by User_76ZD2 General Technical Discussions -
Creating Add-ins in VS2017 - site errorContent Hi All Ok so I am attempting to create some add-ins and have downloaded the templates here: http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Conn… -
What is the content type for pdf while creating attachment via connect PHP/Rest API?Content Hi All, Please let me know whats the content type for pdf while creating the file attachment? I have tried with the following lines, $fattach->ContentType = "app…Saravanan Sekar-124674 22 views 9 comments 2 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
REST vs SOAP Desktop Add-inContent I would like to create a custom object from a contact workspace desktop add-in (e.g. a button on the workspace, that when clicked creates a custom object). As fa…Thomas Thorne 23 views 5 comments 1 point Most recent by Rajan Davis-126711 General Technical Discussions -
Pass parameter values from Workspace to .Net AddinContent Hi, I need to pass a value of a field from the Asset workspace object to the .net addin that gets triggered for an event happening in the asset workspace record.…Padma Prabha Varadarajan-121854 15 views 2 comments 1 point Most recent by Padma Prabha Varadarajan-121854 General Technical Discussions
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How to subscribe to update Answer events from SOAP?Content Hi guys, We want to subscribe to a event when a answer was updated via SOAP? How can do this? Version Service CloadCluj Team-114145 3 views 0 comments 0 points Started by Cluj Team-114145 General Technical Discussions
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Changing Contact - Connect Desktop Javascript APIContent Hello, I am writing a small CP page which will allow an agent to change the contact to one from a specific list and i update the Incident Primary Contact in the …David Callaghan 18 views 2 comments 0 points Most recent by David Callaghan General Technical Discussions
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NamedEvents with Connect Desktop Javascript APIContent Hello, Is it possible to fire a NamedEvent from the Javascript layer using the API and receive it in the Workspace Console? - I want to fire a Named Event from m…David Callaghan 20 views 0 comments 0 points Started by David Callaghan General Technical Discussions
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Chat Integration between Siebel Agents and YDS portal dealers via Oracle Service CloudContent Hi All, We have a requirement that Need to integrate chat between Siebel CRM agents and YDS portal dealers through Oracle service cloud. Please guide me to do th…Mathan Gurusamy-121453 1 view 0 comments 0 points Started by Mathan Gurusamy-121453 General Technical Discussions -
Transactional data integration with OSvCContent Hi, For static data migration we are using batch mode, what is the suitable process available for transactional data . Please suggest if it is a real time or we …Subodh Behera 5 views 1 comment 0 points Most recent by Dev Aditya-120043 General Technical Discussions
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AddIn Error :" Index was out of range.Must be non-negative and less than the size of the collection.Content Hi , We have a WorkSpace AddIn for button click and has some functionalities inside button click. Its working fine in debug mode. But when we place it in WorkSpa…Mathan Gurusamy-121453 9 views 4 comments 0 points Most recent by Mathan Gurusamy-121453 General Technical Discussions
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Automatic file extract from Service Cloud and SFTPContent We have a requirement to Automatic file extract from Service Cloud using File manager script to perform below steps * Extract all fields from an object (Ex: Acti…Venkat Tanneru-61159 16 views 1 comment 0 points Most recent by User_76ZD2 General Technical Discussions
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Event associated to Ok/Cancel buttonsContent Hi All, When child record opens in same workgroup as Parent record, we have Ok(Green Tick) and Cancel (Red Cross) buttons in the ribbon. We want to trigger an Ad…Heena Karir-124001 14 views 5 comments 0 points Most recent by simranjazz General Technical Discussions -
ondataupdated() set customFieldContent Currently, if an agent chooses a specific disposition ID in an Incident, it pings an external service to get back the necessary UUID, and then save it to the cus…jraynor 8 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Consultative TransferContent hi all, Does CTI using Genesys pureconnect, support 'Consultative Transfer'. If yes, then how can we implement it?. For more details about 'consultative transfer…Dev Aditya-120043 5 views 0 comments 2 points Started by Dev Aditya-120043 General Technical Discussions -
Save and Close incident in AddInContent Hello! I'm having trouble closing an incident through an addin. I tried using the EditorCommand structure, but nothing happens: _recordContext.ExecuteEditorComma…Laura Spinelli 21 views 3 comments 0 points Most recent by Laura Spinelli General Technical Discussions
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Set boolean value in addinContent Hi guys, I'm having trouble seting a Boolean value to a variable of the current context through an addin. I'm trying use the same structure I use to set other ty…Laura Spinelli 15 views 9 comments 0 points Most recent by Laura Spinelli General Technical Discussions
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How can I access the description of the customized fields with list of values of rightnow from C#?Content ¡¡¡Hola!!! Tengo campos personalizados y listas de valores de campos personalizados en un incidente. A los campos personalizados comunes puedo acceder al texto, …
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Get Custom Object Menu FIeld Value/Label in addinContent Hi All, I am trying to get custom object menu field label/value but i am getting only ID of that particular menu field. Here is my sample code for retrieving cus…Ganesh Kumar-123937 40 views 4 comments 0 points Most recent by Scott Harwell General Technical Discussions
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Detect changes in Product fieldContent In the incident workspace, the Categories field automatically updates when an agent or workspace rule sets the value of the Product field. However, the Categorie… -
Need a help in create methodContent hi , am new to service cloud need help in below code bock getting error while creating a contact using addin Create method ,please help me to resolve the issue .…Mathan Gurusamy-121453 8 views 3 comments 0 points Most recent by Anuj Behl General Technical Discussions
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Retrieve Contact object within Report Record Command AddInContent I am attempting to manipulate contact data via a report record command add in. I have a report that consists of the contact ids for the contacts I wish to edit. …Thomas Thorne 19 views 3 comments 1 point Most recent by Thomas Thorne General Technical Discussions
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Additional Parameter(APIAccessRequestHeader)Content Hi Before Aug 17 release I have used 3 parameters in update method. "client.Update(ClientInfoHeader, RNObject[]RNObject, UpdateProcessingOptions)" But in Aug 17 …
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CTI Extension in Browser UI - Agent Browser UI Extensibility Framework Quick Start GuideContent NOTE: In November 2017, Oracle released the Telephony and SMS Accelerator for Browser UI. This accelerator demonstrates how to implement an integration between B…Scott Harwell 283 views 2 comments 16 points Most recent by Pree S-122034 General Technical Discussions -
Port Communication For AddinsContent There are lots of problems which can be solved by working over ports specially when doing some complex integration of applications where we need to send the requ…Gurpreet Singh-120446 7 views 6 comments 5 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Global Ribbon Button add-in -> Is it possible to change the text / Image on the button dynamicallyContent Hello experts, We have a custom Fill my Inbox solution (It basically pulls the cases that fall in a queue associated to an Agent). Customer wants to display the …Venkateswar Bollapalli-124871 22 views 2 comments 0 points Most recent by Venkateswar Bollapalli-124871 General Technical Discussions -
Unable to get the The PostMan resultContent The End-Result details from the Postman Application in particular network data is fetched and with private network(other than company) its denied. Does anyone fa…Vigneshwar V 15 views 1 comment 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions
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REST API: SELECT * FROM Answer WHERE keyword LIKEContent Is there a reason why I can't use a WHERE clause on the "Keywords" column in the Answer table? I've tried this using the Connect Object Explorer and directly usi…
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Integrate Asterisk with oracle service cloud(Rightnow)Content Hi, Am just new to CTI. am planning to integrate Asterisk with Multi channel toolkit. does anyone worked on this? If so kindly share any materials/idea. Thanks, …Vignesh Senthil Kumar 8 views 7 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions -
Auto Refresh SVO work space after successful save in OSvCContent Hi All, We have a Custom SVO table and having a field for SVO#. This field gets auto generated when the SVO submitted. It is done by CPM. In this, having a probl…Mathan Gurusamy-121453 12 views 0 comments 0 points Started by Mathan Gurusamy-121453 General Technical Discussions