UI Extensibility
Discussion List
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How do you declare AssigneePersonName?Summary I am trying to save a script but I keep getting the error that the AssigneePersonName is undeclaredContent Hello everyone, I have the below script written in the…Hamzeh Al Karmi-138454 15 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Desktop Performance issueSummary Oracle ServiceNow Performance issueContent Hi Service RightNow Team, I have a client who is facing a system performance issue since they implemented the ORN (Ser…Saurabh Sharma-71758 25 views 5 comments 0 points Most recent by Saurabh Sharma-71758 General Technical Discussions
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Attachments and Threads - Association/JoinSummary Get a list of files per threadContent Hey! I'm working on a solution that will prevent our associates from download attachments from the threads to their compute… -
.Net Workspace Add-Ins BrokenSummary Workspace Add-In breaks on Workspace EditsContent Hi All, I am using a .NET Workspace Add-in which uses an user control that has couple of UI Controls like Butto…Om Pandey 20 views 1 comment 1 point Most recent by Rajan Davis-126711 General Technical Discussions -
BUI: ContentPane in Workspace tabSummary Create new content pane in workspace tabContent Hello All, I have a requirement to create one new content pane within the workspace as a new tab. 1. Now created …Sathya Rajendran 49 views 3 comments 0 points Most recent by Carl Elliott General Technical Discussions -
PHP Scripting in File Manager and Portal RepositorySummary PHP Scripting in File Manager and Portal RepositoryContent We have developed few of our agent desktop UI design based on PHP scripting uploaded to file manager t…
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BUI: Create workspace and update fieldContent Hi, I have a funtion to create a new contact workspace and update Firstname, Lastname and Email. Below is my code. But in my code workspace was created but the f…Sathya Rajendran 49 views 4 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
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Broken Add-inSummary Add-in Window breaks on Workspace EditsContent Hi All, We have a .NET Workspace Add-in which uses an user control that has couple of buttons. This user control i…
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Forum Purpose: Desktop and UI ExtensibilitySummary The purpose of this forum (Desktop and UI Extensibility) is unclear and could use more pinned Quick Start Guidance.Content Shiv's been doing some great work gene… -
BUI: View AttachmentsContent Hello all, Can we view file attachments of contact, incident or any custom objects. In the document we can get the data only, but i want to view the file. Is thi…Sathya Rajendran 32 views 6 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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How to read value of configuration setting from addin code (c#)Summary Reading value of system configuration equivalent to cfg_get('EXT_CONSOLE_WS_PORT ') in php.Content Hi all, I need to read value of an Out of the box system confi…Bishnu Paudel-116390 39 views 3 comments 1 point Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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IContact vs Contact difference/best practiceSummary Trying to understand when to use which objectContent This one has tripped me up on a number of occasions and I go down a rabbit hole every time I run into this b… -
BUI: Close Popup WindowContent Hello all, I have create one IpopupWindow, after i perform some operation in that popup i have to close the popup, Is here any function to close the created popu…Sathya Rajendran 40 views 12 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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BUI - Business Rules Custom ObjectsSummary Send Marketing Email & Escalation not availableContent Hi The functionality for Business Rules for Custom Objects is only available in BUI at the present time. H…
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Way to automatically open a report when Browser UI is launchedSummary Way to automatically open a report when Browser UI is launched for a specific profileContent We want to roll this out for our sales people, and currently the UI … -
How to remove disclaimer from email bodySummary I need to access the customer thread for searching with certain regular expressions and route the incident to a particular queue if the match is there. I want to…Shafali Jain-28055 9 views 6 comments 0 points Most recent by Shafali Jain-28055 General Technical Discussions
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Change agent web login screen textSummary Would like to change the text on the login screenContent Is it possible to change the login screen text for the Browser UI? Currently is shows email address and …
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SLA dates in browser UI?Summary Workspace not showing active and expiration datesContent The SLA container is added to a workspace, yet the items cannot be drilled down into to see the active a…wundys 10 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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BUI: Show/Hide Image in Workspace extensionContent Hi All, Have created one workspace extension, in that based on the interface i have to show/Hide an image in workspace which i already added as image control. We…Sathya Rajendran 26 views 4 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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how to query object in BUIContent Hi can you please help me on how to query object like contact record which is associated to perticular incident in BUI. with below code i am getting incident rec…Prasad-130705 28 views 2 comments 0 points Most recent by Rajan Davis-126711 General Technical Discussions
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BUI: Close ContentPaneContent Hello All, I have created one IContentPane on button click of Workspace Extension, I need to close the created IContentPane again on the button click? Can anyone…Sathya Rajendran 35 views 0 comments 0 points Started by Sathya Rajendran General Technical Discussions
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new to BUISummary do we have any option to call desktop addin in BUI extensionsContent Hi All, i am new to BUI, just i started working on it. need help on below question. we have …Prasad-130705 156 views 3 comments 0 points Most recent by Carl Elliott General Technical Discussions
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Changing the Contact of incident through addinContent I want to change the contact of incident through addin. While i write this code, I am getting the attached error. Anybody having a sample of how to change incide…Maheep Kaur 21 views 5 comments 0 points Most recent by Priyadharshini Gopal General Technical Discussions -
Genesys CTI AdapterContent Hi, Based on your experience, suggest the vendor who can integrate Genesys telephony system with OSvC. Our customer using IVR as well. Thanks, MohanMohana Gopal Selvam-Oracle 23 views 7 comments 0 points Most recent by InSinkErator General Technical Discussions -
Share Data Between Add-In Instances?Content I store the attributes needed to call a web service in Configuration properties. So when the add-in loads, I do a QueryObjects to execute the ROQL query that ret…Stephen Wood-122712 9 views 1 comment 0 points Most recent by Ron Van Aken General Technical Discussions
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BUI: Pass data between extensions?Summary How do you pass data between extensions?Content I have a sort of master-detail scenario. In the master extension, you have a list of order numbers. Click on a hy…Stephen Wood-122712 32 views 1 comment 1 point Most recent by Rajan Davis-126711 General Technical Discussions
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Hide Set Primary option in BUI InteractionSummary Hide Set Primary option in BUI InteractionContent Hello All, What does the Set Primary option in the Incident Reoprt of BUI Interaction workspace do? Also how do…Priyadharshini Gopal 14 views 1 comment 0 points Most recent by Vlad-126525 General Technical Discussions
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Twilio AcceleratorSummary Do I need to enable CTI somewhere?Content So I believe I followed the Accelerator guide properly setting it up on TST, however when I startup BUI there is no "me…Richard Keevil 39 views 1 comment 0 points Most recent by Richard Keevil General Technical Discussions -
BUI: Workspace extensionContent Hello All, I have created some workspace extension. 1. The first extension used "addEditorLoadedListener" and call api the return values are stored in local. 2. …Sathya Rajendran 97 views 4 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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Can a named event fired with TriggerNamedEvent from on AddIn be received by another?Content I can see in the documentation how to fire a named event from an AddIn: TriggerNamedEvent("TheEventName"); However, I can't see how to code an AddIn to listen fo…Mark Bisho 37 views 6 comments 0 points Most recent by Syed Mazhar Hasan Qadri General Technical Discussions