UI Extensibility
Discussion List
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Connecting to a SFTP server through Agent Browser UI ExtensionContent Is it possible to build a SFTP connection using bui extension. Basically I would need to read files from a remote SFTP server.Rajesh Ashok Kumar 22 views 2 comments 0 points Most recent by Rajesh Ashok Kumar General Technical Discussions -
Get Contact Fields from Incident Workspace add-inSummary Get Contact Fields from Incident Workspace addinContent Hi All, I have been struggling to figure out if one can get the name of the primary contact assigned to a…
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Show and hide inlay chatContent Hi All, We are using a inlay chat(persistent chat) for a site, we need to hide and show the inlay chat based on the click event . And also there are two events i…chidambaram CT 64 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Correctly render textSummary How to correctly render text in workspace?Content I am accessing the workspace through BUI and reading the contents of a text field with the getField method that…Daniel Rocha 14 views 3 comments 0 points Most recent by Deepu Kolkkadan-123844 General Technical Discussions -
Accessing/Creating Chat Messages in a Browser UI ExtensionSummary I need to get/post chat messages from an Agent Browser UI Extension, like I can in Dekstop Add-Ins.Content Hi, as stated I'm looking for a way to get incoming cu…Alanna Larson-116442 36 views 3 comments 0 points Most recent by simranjazz General Technical Discussions
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Agent Desktop UI Design Standard and LimitationSummary Agent Desktop UI Design Standard and LimitationContent All - I'm working with the client to set-up their call center application. One of the requirement is to in…
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Syntax error in BUI Extensibility Framework sample codeContent Is it just me or is there a missing close-bracket in the very first js example for the extensibility framework? There doesn't seem to be an obvious place to repo… -
BUI addin disable / hide custom commandSummary BUI addin disable / hide custom commandContent Hi all, I've created a BUI add-in that register a custom button in the ribbon. My need is to hide or disable this …Thibaud Blondin-125385 36 views 1 comment 4 points Most recent by Deepu Kolkkadan-123844 General Technical Discussions
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Desktop Add-in to create a new Incident on Button Click.Summary Desktop Add-in to create a new Incident on Button Click.Content Hi All, I am new to Desktop Add-in Development. I am trying to create a Workspace Ribbon add-in w…Lakshay Bhalla 25 views 4 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Create default home page for Profile/AccountSummary Is there any way to set default home page for Agents automatically on BUIContent Hi Experts, I'm looking for a way to set the default home for agents/profiles pr…Saji Mathew-122371 36 views 2 comments 0 points Most recent by Deepu Kolkkadan-123844 General Technical Discussions
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Add-In/.NET Memory ManagementSummary Best practices on how to reduce memory use and prevent memory leaks in .NET applicationsContent High memory usage and memory leaks in your Add-ins can have sever…Jens Lundell-Oracle 16 views 1 comment 3 points Most recent by Tushar G General Technical Discussions -
Update Primary Contact In Incident Workspace through BUISummary Not able to update primary contact in incident workspace through BUIContent Hi Everyone, I am not able to update contact in Incident Workspace through BUI. Altho…Arpana Singh 41 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Springboard Page MessageContent Morning all, I remember we used to be able to put a message on the Springboard landing page of the Fusion application for employees, before they hit the Homepage…Evan Jenkins 11 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Standard Chat text shows with HTML tags in Chat TranscriptContent Hi All, I have raised a chat and accepted chat Using BUI, I have sent a some standard texts and few of them are shows with HTML tags in chat transcript in both C…chidambaram CT 22 views 2 comments 0 points Most recent by chidambaram CT General Technical Discussions
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Starting to work with BUI Workspaces. Changes not immediately taking effect?Summary Changes to BUI workspaces seem to take an extended period of time to take effect. Is this normal?Content So I've started working with the BUI, and I've noticed s…
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Passing URL Variables to iframe in Content PaneSummary I have iframed an internal back office dashboard using a ContentPane incident workspace addin. When I was using Browser Control, I could pass Incident Fields as …Howard_kindred 27 views 3 comments 0 points Most recent by Howard_kindred General Technical Discussions -
Console Extensions: IContentPane.setContentUrl(...) POSTs?!?Summary POST Requests Fail when Developing Extensions Locally with Vue.jsContent I'm trying to develop a console extension that implements a custom application for a cus… -
Workspace rules and banner flagsSummary Want to base workspace rule on condition using banner flagContent To make sure people really notice when a contact record has a red banner flag, we want to do a …Ineke Clewer 36 views 4 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Action links in mail (RighNow)Summary About RighNow Product (Need external actions in managing incidents)Content Hi dears, I wanted to ask if I can include a link in sent mail to users that can do an… -
How to update custom field in BUIContent In incident object, we have a custom field Essence ( Objects >> Incident >> CustomFields >> CustAttrib >> Essence). This is of type RightNow\Connect\v1_3\CO\Esse…Rajesh Ashok Kumar 36 views 5 comments 0 points Most recent by Rajesh Ashok Kumar General Technical Discussions
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Equivalent of RuleActionInvoked in a browser UI add-inSummary How do I handle rule actions in browser UI add-insContent I'm trying to figure out how to get at rule actions with-in a browser UI add-in. We have a desktop add-…
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Limit options for a field based on value of other fieldContent We have two fields in Incident Workspace. 1. Organization - Custom Object 2. Entity - Custom Object (currently this is search report field) I would need to restr…Rajesh Ashok Kumar 18 views 1 comment 0 points Most recent by Tushar G General Technical Discussions
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BUI Pass Field Value in Link or ExtensionContent In the BUI, we are unable to pass the value of a field through a link. The values return null. As a workaround, I am trying to build a button add-in that will re…Kenneth Salmon 31 views 1 comment 0 points Most recent by Kenneth Salmon General Technical Discussions -
BUI Analytics extension filterSummary Operators available by type of data in analytics extension filters.Content Hello community, Playing with an Analytics extension I found that not all filter opera…Thibaud Blondin-125385 38 views 0 comments 0 points Started by Thibaud Blondin-125385 General Technical Discussions
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BUI: show/Hide workspace tab by triggering triggerNamedEventContent Hello All, In incident workspace,I have created workspace rule as in screen shot attached. And triggering a namedevent in BUI as below in some scenario. else{ Wo…Sathya Rajendran 33 views 9 comments 0 points Most recent by Sathya Rajendran General Technical Discussions -
Get text of custom object menu type field in JavaScript APISummary Get drop down value ( not id)Content Hi all, I need to get text (option) of a drop down menu field of a custom object added in contact workspace. I have found an…Bishnu Paudel-116390 32 views 4 comments 0 points Most recent by Tushar G General Technical Discussions
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Need to add Desktop Addin to Browser UISummary I need high level steps on how to load an existing Desktop addin to the Browser UIContent Hi there, We have an Addin feature called "Forward and Track" which was… -
Contact Name not displayed in BUISummary Contact First Name field not showing in the scriptContent Hi, I created an Incident Agent Script and added a Contact Lookup field in which agent asks for the fir… -
JavaScript API to change queue depending on assignmentContent Hi, Using the JavaScript API for the desktop, is it possible to detect when the assignment has changed and depending on that assignment, amend the queue? I know …King Jack 19 views 8 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Addins Performance in Agent DesktopSummary Addins Performance in Agent DesktopContent I would like to ask some guidance on using the full Addins scripting in AD. We developed the 360 view of customer info…