UI Extensibility
Discussion List
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Sending an Agent Chat Message from a BUI ExtensionSummary I'm looking for a supported way to send an agent message in a chat from a BUI Extension.Content I am looking for a supported/official way to add an agent message…Alanna Larson-116442 32 views 1 comment 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
AgentWeb BUI - Workspace Extension HelpSummary BrowserControl Url Change on click of the tabset item(AgentWeb BUI)Content Hi all, I have a tab and i wanted to add the time billed control in it but unfortunate…Lakshay Bhalla 91 views 4 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Set custom menu on UI extensionContent Hi guys! I am trying to set a custom field that is a menu related to Accounts on a BUI extension and it is not working. My code is bellow. Incident.IMOVEL$RESPON…Laura Spinelli 30 views 3 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
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Optimize your Agent Browser User Interface Add-Ins/ExtensionsContent This is Part 6 of the Soup up Workspace load! Series. For the Introduction go here. Overview Using standard product features where possible is preferred to writi…Naveen Thulasidharan-Oracle 172 views 1 comment 10 points Most recent by simranjazz General Technical Discussions -
Exculde the Logo/Theme during the refreshContent Exculde the Logo/Theme during the refresh Team Is there any possibility to avoid refreshing only for Logo/Theme.We are using three dfifferent logo(Like dev,test …Karthikeyan Sukumar 17 views 3 comments 0 points Most recent by Madhu Chalamalasetty General Technical Discussions -
Could not load file or assembly Newtonsoft.JsonContent I have a workspace add-in that is calling an external Rest API. I used Newtonsoft.Json to parse response message back. Everything works until I load the add-in t…Andrew Wooster-114803 29 views 6 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Multiple Scrolls Bars in the BUISummary Lots of scroll bars on different control element in the BUI is a poor user experience.Content Hi, We are looking at transferring all our agents to the BUI and ar…Jim Reynolds-155038 28 views 1 comment 0 points Most recent by Jens Lundell-Oracle General Technical Discussions -
On Agent BUI Not able to set Incident Assigned using extensible frameworkContent Hi Everyone, I am trying to change Incident Assigned based on logic from Script. Unable to set this field in Agent BUI using agent extension framework. Could you…Rajesh Ashok Kumar 22 views 1 comment 0 points Most recent by Rajesh Ashok Kumar General Technical Discussions
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Field Information on Incident WorkspaceSummary "Date Closed" field detail on Incident WorkspaceContent There is "Date Closed" field in the incidents table which is populated. In the data dictionary it says “t…
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Capturing named events triggered from workspace rule in BUI extensionSummary How do we capture named events triggered from workspace rule in BUI extensionContent I am triggering a named event from workspace rule with the following conditi…Akshara Balamurugan-171530 53 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions
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BUI Extension - Hello World for PaneContent In this post, we are going to explore how ‘Pane’ works and what are the options you have to use and extend your Oracle Service Cloud through the Browser UI (BUI)…Edson Junior, Oracle 169 views 4 comments 5 points Most recent by Akash Suraj General Technical Discussions -
Incidnet Workspace Hover Over InformationSummary when i hover over incident reference number on opening a work space ,it shows certain incident details.Is there any way by which i can add more fields to the lis…Bibek Jena-119457 18 views 2 comments 0 points Most recent by Colby Ross General Technical Discussions
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Mass Hide to Fusion Built-in AppsSummary How to remove some apps from the springboard to entire staffContent Hi everyone, We are looking for a solution to remove some bundled apps from the springboard a… -
How to make "My Directory" default in AppsSummary I am trying to make "My Directory" a default AppContent How can i make "My Directory a default App? Version 11.1.13.0.0Tiesha Jones-28771 4 views 0 comments 0 points Started by Tiesha Jones-28771 General Technical Discussions
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Workspace Extensions: Building Extensions: Contact Lookup ToolbarContent Workspace Extensions: Building Extensions: Contact Lookup Toolbar There are various events and functions available in the extension framework that will allow you… -
Simplifying Troubleshooting Process for Oracle Service Cloud Admins and Agents (BUI Version)Content If you are an Oracle Service Cloud administrator, you are likely the first person in your company your agents will go to when they are experiencing some error wi…Edson Junior, Oracle 28 views 2 comments 6 points Most recent by Edson Junior, Oracle General Technical Discussions
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How to change Incident Object LookupNameSummary I want to change incident object lookupname to a custom one. By default it is reference numberContent Hi All, We have a requirement to change incident object loo…Deepu Kolkkadan-127479 25 views 3 comments 0 points Most recent by Alexandre Maistret General Technical Discussions
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Access Custom Field in Custom PackageSummary NOt able to access custom field in custom objectContent Hi Folks, I have created a custom package say ABC and inside custome package i have created custom object…Arpana Singh 30 views 1 comment 0 points Most recent by Thibaud Blondin-125385 General Technical Discussions
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Hi, I would like to call an Incident Workspace from a Task WS in a Workflow. Kindly let me know...Content Hi, I would like to call an Incident Workspace from a Task WS in a Workflow. Kindly let me know . Requirement : In a Workflow i have placed a Task workspace and …Divya Dantuluri 19 views 5 comments 0 points Most recent by Manju Bujendra-175928 General Technical Discussions
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BUI Yes/No Question UI issueSummary Yes/No Question UI not working properly in BUI as in Agent DesktopContent Is anyone else struggling with similar issue for Yes/No question's text in the Agent Sc… -
"Unable to retrieve user information" ErrorSummary Getting "Unable to retrieve user information" Error every time while logging in to BUIContent On logging into BUI, I am getting an error message in a alert windo…Akshara Balamurugan-119098 19 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Capture the Chat Trasnfer Event?Content I have created a workspace add-in. I want to be able to get notified when the user clicks the Transfer button in a Chat workspace. How do I do this at the code l…Stephen Wood-122712 10 views 0 comments 0 points Started by Stephen Wood-122712 General Technical Discussions
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Custom Object Hierarchy and RelationshipSummary Need help creating custom objects and the relationships between them.Content Hello, I have a requirement to create an object relationship very similar to the Org…
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Workspace for BUI and .NetSummary Can we use same workspace for both BUI and .Net? We have different Addins for both will it cause any issues during execution?Content We have Addins developed for…Akshara Balamurugan-171530 43 views 2 comments 0 points Most recent by Akshara Balamurugan-171530 General Technical Discussions
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Are there Server Configuration Properties for BUI Extensions?Content I was wondering if there is an equivalent to server configuration properties for BUI extensions. For configurations that are site-wide I can use a custom field o…Alanna Larson-116442 40 views 3 comments 0 points Most recent by Alanna Larson-116442 General Technical Discussions
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Getting this error "There has been an error with your request" while ruining php scriptSummary phpContent Hi Everyone, i am getting the following error "There has been an error with your request" while updating the Service Product through custom script PHP…Manjit SIngh Arora 18 views 4 comments 0 points Most recent by Tushar G General Technical Discussions
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Recent items - Records extractSummary How to extract the records displayed in recent itemsContent Hi, I want to extract the records which are displayed in the Recent Items report in Agent desktop and…Ramraj Ramesh-89887 14 views 1 comment 0 points Most recent by simranjazz General Technical Discussions
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Identify Parent & Child workspaces via desktop add-inContent Hi All We are creating a desktop addin and are having difficulties identifying if the parent or child incident editor is currently being displayed to the agent. …Nigel Oliver 14 views 2 comments 0 points Most recent by Narendra Muttineni General Technical Discussions -
Connecting to a SFTP server through Agent Browser UI ExtensionContent Is it possible to build a SFTP connection using bui extension. Basically I would need to read files from a remote SFTP server.Rajesh Ashok Kumar 22 views 2 comments 0 points Most recent by Rajesh Ashok Kumar General Technical Discussions
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Get Contact Fields from Incident Workspace add-inSummary Get Contact Fields from Incident Workspace addinContent Hi All, I have been struggling to figure out if one can get the name of the primary contact assigned to a…