UI Extensibility
Discussion List
-
Screen popup functionality for moving existing CTI set up from .NET console to BUISummary In agent desktop we have a script that prompts a call task pop up when agent answers a call. In order for agents to move from agent desktop to Browser UI we need…Aditi Jain-242341 24 views 1 comment 0 points Most recent by User_HMBBH General Technical Discussions -
Chat incident status in BUISummary Chat incident status in BUIContent Chat incident status is solved when chat terminated in the console whereas in BUI chat incident status remains unresolved afte… -
Field based on rest api in Oracle APplication ComposerSummary We need to display a field on custom object the values of which should come from rest apiContent Hi ALL, We have a requirement wherein we have created a custom o… -
Unable to download BUI extension from Add-in managerSummary Unable to download one particular extension from Add-in managerContent Hi, I am trying to download a particular BUI extension from add-in manager and I get the e…Jaya Krishna Sumanth Chavali 21 views 3 comments 0 points Most recent by Jaya Krishna Sumanth Chavali General Technical Discussions -
BUI toast notifications not working - what am I missing?Content Hello, I am trying to run the example code provided in the BUI Extensibility Framework Documentation for a simple toast notification and it does not appear to be…Kevin Browne-114907 19 views 2 comments 0 points Most recent by Kevin Browne-114907 General Technical Discussions
-
How can I fully access the Translation Notes when changing the text under Messages tab in UIT?Summary The Translation Notes under Messages Tab in UIT are shortened. However, when you hover over it, you can see the full translation Notes.Content Hello Experts! My … -
Creating an incident workspace that's both .NET and BUI compatible/optimizedContent Hi, A bit of background: We're currently in the early stages of transitioning from .NET to BUI. During this period, we wish to have as much backward compatibilit… -
BUI add-in pop-up editingSummary On creation of a pop-up some backend logic is done and then want to update the pop-up view.Content Hi there, In the "IPopupWindow" and "IPopupWindowContext" obje…
-
"Hide" information in WebService request from JS in BUISummary OSCV have some feature to hide this information in "client side"? Like on "Server side extention to do this task?Content I am using several web services to consu…Leonardo Vasconcelos 10 views 1 comment 0 points Most recent by Anuj Behl General Technical Discussions -
When Do Workspace Rules Run in BUI?Summary It Appears To Be Between the "Saving" and "Saved" EventsContent I have a customer with an OSvC site with a handful of custom PII fields. These fields exist so th… -
BUI add-in get threadsSummary Attempting to get the current threads from a workspace using a workspace extension.Content Hi, I'm attempting to use a workspace extension to search through thre…Jack Mason 20 views 6 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
-
BUI One click button to open new contact workspaceContent Hi All, Please note we have a requirement as below In BUI, I want to place the customize button near menu. While clicking the button I want to open the new conta…Seethalakshmi S 36 views 9 comments 1 point Most recent by Seethalakshmi S General Technical Discussions -
BUI - opening incident records via 3rd party appSummary Best practice/available methods for opening incident records via a 3rd party app in BUIContent Hi there, We have an integration between OSvC and our internal Bac…Ziv S 22 views 1 comment 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
-
Displaying a Modal from Workspace ExtensionContent Hi all, I'm working on a workspace extension that would take some data the user enters into the Incident workspace, then on button click, the extension would get… -
BUI WS Extension - Validation message to merge with standard error messageSummary Looking for capability to merge custom validation messages with standard out of the box messages in BUI workspace extensionContent Hi Folks, I am trying to imple…Jaya Krishna Sumanth Chavali 25 views 5 comments 1 point Most recent by Jaya Krishna Sumanth Chavali General Technical Discussions
-
Workspace AddIn button grab ID?Content Greetings everyone! I am new to the Oracle Right Now "Service Cloud" System. I have been reading through all the developer materials, and I am looking to see if … -
Recognizing Prod vs. Test Sites in a CPMSummary Looking for a reliable way to determine whether a custom process/event handler is running on a prod or a test site.Content I have this custom script/event handle…
-
BUI WS Extension doesn't load due to error in consoleContent Hi, Getting the below error when I try to load an extension in workspace. This error occurs randomly, if I clear the browser's cookies/cache and then login into …Jaya Krishna Sumanth Chavali 27 views 5 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
-
Embedding an Intelligent Advisor (OPA) interview in BUI Content PaneContent Hi All I'm looking to embed an OPA interview in content pane that staff users will see when they log in to create a new contact and collect some branched informa…Johnny Barton 23 views 1 comment 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Avaya CTI bar - New enhancementContent Hi Folks, I know this is not a suitable place to post about Avaya CTI but I just wanted to know if anybody has tried/implemented this before/very recently. I hav…Pramod Vasudeva Murthy-80436 42 views 2 comments 0 points Most recent by White Hope General Technical Discussions -
CTI in BUISummary Implementing CTI in BUIContent Hi All, As according to the latest documentation updated upto 20/05/2020, CTI support is not provided in BUI.(check link https://c…
-
Extension ConfigurationSummary Extension Configuration PropertiesContent An extension developer can define extension configurations to specify properties for Agent Browser UI extensions, which… -
BUI registerAction console errorSummary registerAction console error or returns noting after a promised functionContent Hi All, We have started to get into BUI extension this year and have hit a bottle…StevenO 27 views 2 comments 1 point Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
-
BUI extension Configuration PropertiesSummary Can't find the setting for configuration properties on BUI extensionsContent Has anyone set up server configuration properties on a BUI extension before? As per …Neil-118052 39 views 3 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
removedContent removed this postMinhaj uddin 6 views 1 comment 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
-
Get the uncommitted thread from Messages tabSummary How to get the uncommitted thread from Agent desktop by add-in?Content Hi, I am using a workspace add-in to get the uncommitted thread when an agent writes a man… -
Incident creation in BUI ChatSummary How to create the incident on chat initiation?Content Hi All, We are planning to implement BUI chat in our project. We have edited the interface workspace to sui…Balu Venu 38 views 1 comment 1 point Most recent by Nate Hossner, Oracle General Technical Discussions
-
How to set Threads via Workspace add-in?Content Hi Fellaws, I am working on a Workspace Ribbon Add-in and trying to set Incident threads via Add-In Framework. I am able to get threads, but how do we set them? …Pramod Vasudeva Murthy-80436 20 views 8 comments 0 points Most recent by NJ General Technical Discussions
-
Responsive UI Search bar Rest API failingSummary In the new Fusion Responsive UI we are encountering issues when attempting to use the new search feature. The new search feature is utilizing a REST API call whi…kdt8672 25 views 3 comments 1 point Most recent by Bodhisattwa Mukherjee-Oracle General Technical Discussions
-
How to Import Data to FusionSummary HI I am trying change email address on massContent Help I am trying to upload new email address for everyone in my organisation in one go does anyone have a guid…