UI Extensibility
Discussion List
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OPEN BROWSER TAB USING WORKSPACE COMMANDContent Use case scenario: Open the external link from workspace ribbon based on the field value. Context: This post is targeted for extension developers who are looking… -
GLOBAL QUICK SEARCHContent Use case Scenario: Search across various object(Incident, Contact, Asset etc) using single search box. Context: This post is targeted for extension developers w…
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Browser Control not working for BUIContent Hi All, We are trying to build a BUI Addin extension using which we cannot save duplicate contact with same email id in a brand, we have multiple brand i.e. a co…Vaishali Rajput 31 views 12 comments 1 point Most recent by Vaishali Rajput General Technical Discussions -
Need a solution to copy Asset field into Asset NameContent Without commenting on my opion on the NEW ASSET functionality I have a need to not use ASSET NAME. Defaulting the field to a value like MY ASSET does not work be… -
Organization Address coming as null in BUI workspace extensionContent Hi All, I am trying to access the Organization Billing Address field value, but it is returning as null value whereas the data is present in it (Attached the Scr…Lakshay Bhalla 15 views 4 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Session expired unexpectedlySummary User Session TimeoutContent Hi, User session is getting expired within 30 seconds and abruptly redirected to the login page. We have SSO enabled site and using A…Padma Prabha Varadarajan-135182 44 views 2 comments 0 points Most recent by Akash Suraj General Technical Discussions
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Cancel save event based on conditionSummary Cancel save event based on conditionContent Hi everyone, I am trying to cancel Save event when user click on save button in Incident workspace. For this I have c…Ravindra Nath Kashyap 40 views 4 comments 0 points Most recent by User_C5HVM General Technical Discussions -
Secure Agent BUI API CallsContent Hello, we are currently moving our .NET addins to BUI and have been doing poc to see how we'll go about certain functionalities. Below describes our current CX i…
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Save after addRecordSavingListener event failsContent hello I'm using an addin to stop a save of the incident, attach files and then trying to save again, but this is generating an error in commitWorkGroup. after a …Leonardo Vasconcelos 15 views 2 comments 0 points Most recent by Leonardo Vasconcelos General Technical Discussions -
ROQL result fetching as text instead of count(desired output)Summary Hi All, Our ROQL query is working fine in postman (testing tool) but we want to use this ROQL in BUI using javascript, where we are getting response as a string …Vaishali Rajput 18 views 6 comments 0 points Most recent by Vaishali Rajput General Technical Discussions
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Unable to update Parent of an Organisation by BUI Workspace ExtensionSummary Unable to update Parent of an Organisation by BUI Workspace ExtensionContent Hi All, I am trying to set the Parent of an organisation by BUI Extension. There is …Lakshay Bhalla 14 views 6 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
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Integrate CTI with existing telephony vendor for BUIContent Hi, We have an existing telephonic vendor with the CTI integration for agent console. Now we want to move the CTI functionality to BUI. And in order to screenpop…Swetapadma Pradhan 28 views 1 comment 0 points Most recent by Sono Chacko-Oracle General Technical Discussions -
BUI EXtension: link child(task) to parent(Incident)Summary Need some help with linking task workgroupentity to parent incidentContent Hi, We have an addin in place to open an new task workpace in a workgroup from the par…Martin Sang-A-Jong-115961 13 views 1 comment 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
WS rules doesn't execute after firing a named event from BUI extensionSummary Simple WS rule to execute editor command 'Save' fails after firing a named event using extensibility frameworkContent Hi, I have an extension placed inside an ag…Jaya Krishna Sumanth Chavali 26 views 6 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions -
BUI - Fetch thread headersSummary Fetch Customer name, Account name + date of incident threadsContent Hi, I am new to BUI extensions. I apologize in advance if this question was already addressed…
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How to get field value of workspace record through BUI frameworkSummary How to get field value of workspace record through BUI frameworkContent Hi, I am having issue getting field value through BUI framework. The output whiich i am g…Arpana Singh 69 views 10 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
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Incident>Tab>Web Browser ButtonsSummary Click Buttons to New HTML PageContent Hi. I need help. Within the incident we have a tab that included a web browser to fill out then it generates text so that t…Marissa Gonzales 12 views 0 comments 0 points Started by Marissa Gonzales General Technical Discussions -
How to change "oracle service cloud " logo in the Agent BUIContent we need to change "oracle service cloud " logo in the Agent BUI -
Contact/Incident Attachment Control on BUISummary Incident Control on BUI doesn't offer 'Open' as an option and so users have to download and then open attachments.Content Hi all We're in the process of moving o…Joe Connolly 20 views 2 comments 0 points Most recent by Yashwanth Siddaraju General Technical Discussions -
Is it possible to hide the incident tool tip or control the information that it displays?Summary We have moderators that we assign incidents to. The incident tooltip displays personal information for the contact who created the incident which we do not wish …John Hannick 13 views 1 comment 1 point Most recent by Nate Hossner, Oracle General Technical Discussions
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Issue with report record commands created in BUI extension shown as links in reports with roll upsSummary Links created as report commands are disabled/enabled randomly for each row in reportContent Hi, I have developed an analytics extension that can create report r…Jaya Krishna Sumanth Chavali 20 views 6 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
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Remove/hide the reject button in BUI workspaceSummary Remove/hide the reject button in BUI workspaceContent Hi All, Can we remove/hide the reject button in BUI workspace when incident and contact are opened in group?chidambaram CT 25 views 1 comment 0 points Most recent by Yashwanth Siddaraju General Technical Discussions -
Change tab order in BUISummary Change tab order in BUIContent The tab order set in the workspace does not work in BUI. Is it possible to change the tab order of fields in the BUI as in AD? Exa…
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Console & BUI Incident tab orderSummary Console & BUI Incident tab orderContent Please refer below screen shot. I want to change the order of the tab in BUI (i.e Add new,open). How to change the order …
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Screen Recording for AgentSummary Has anyone deployed software to record Agent Chat, Cobrowse, etc.?Content Looking for successful use cases, where Agent records interactions (chat, cobrowse) wit…
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BUI copy a workspace value on button clickSummary Looking for a method to copy an unsaved value to a custom fieldContent Hi everyone, Let me describe the business requirement. A new incident is in the process of…
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Banner Flag Text ChangeSummary Can I change the workspace banner flag text?Content Hi, Is there a way to change the text for the workspace flag banner? It is High, Medium and Low and I want to…Ammar Aldaffaie 15 views 2 comments 1 point Most recent by Ammar Aldaffaie General Technical Discussions -
Screen popup functionality for moving existing CTI set up from .NET console to BUISummary In agent desktop we have a script that prompts a call task pop up when agent answers a call. In order for agents to move from agent desktop to Browser UI we need…Aditi Jain-242341 24 views 1 comment 0 points Most recent by User_HMBBH General Technical Discussions -
Chat incident status in BUISummary Chat incident status in BUIContent Chat incident status is solved when chat terminated in the console whereas in BUI chat incident status remains unresolved afte…
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Field based on rest api in Oracle APplication ComposerSummary We need to display a field on custom object the values of which should come from rest apiContent Hi ALL, We have a requirement wherein we have created a custom o…