UI Extensibility
Discussion List
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Call External SOAP API for BUI extensionsSummary Call External SOAP API for BUI extensionsContent Hello All, I need to call an external SOAP API call from BUI extensions. Is it possible to do so? Thanks,Priya -
Updating CustomField with GenericObjectsContent I am trying to update CustomFields of a Contact object using GenericObjects, but I get an error from the server. ================================================…
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Open Child Incident ina new tabSummary Copied Incidents to be opened in a separate tabContent On a button click in workspace I'm copying the Parent Incident information and creating child Incident thr…Rasheed Ahamed 50 views 3 comments 0 points Most recent by Jens Lundell-Oracle General Technical Discussions -
Are WorkspaceConfigProperties Available in BUI Extensions?Summary AddIns can use WorkspaceConfigProperties to control their behavior with a workspace-by-workspace granularity. Is the same or a similar feature available for BUI …mikewaldron 40 views 1 comment 1 point Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Alternate Emails and Phone Numbers validationSummary Identification of alternate emails and phone numbers field namesContent Usecase: When creating a contact the client wants to make EITHER the Phone Number OR the …Rasheed Ahamed 33 views 8 comments 0 points Most recent by Sreekanth Rajasekharan General Technical Discussions
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RuleConditionInvoked functionSummary How to use RuleConditionInvoked function in add-in?Content Hi friends, I have two workspace rules, Rule 1 is triggered when field A changes on workspace and its … -
S/MIME Sign box checked by defaultContent I posted this in the Agent Desktop forum too, but it seemed like an Add-In is the most likely solution. Has anyone built an Add-In so that all outbound emails ha…
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Get Chat Plain Text / HTML Info from Workspace Add-InContent From within a Desktop/.NET Workspace Add-In for Chats, I would like to find out whether the workspace is configured to always send plaintext, always send HTML, o…Alanna Larson-116442 16 views 0 comments 1 point Started by Alanna Larson-116442 General Technical Discussions
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Is queued reports supported in BUI?Content In BUI while accessing a report that exceeds the query limitation we dont get the option of queuing the report. It just gives a message to limit down the search …Akshara Balamurugan-171530 24 views 2 comments 0 points Most recent by Adhakshi-Oracle General Technical Discussions
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Resizing a sidepane BUISummary Resizing a sidepane BUIContent Hi I have created a sidepane extension but the content is a little bit larger than the sidepanel. I can't find a way of setting th… -
Unusual DLL error when installing AddInContent I have an AddIn which includes several DLLs. It works fine in Developer Mode. When I ZIP it and go to install it using AddIn Manager, I get this error message: "… -
Changing words with the User Interface Text Tool only at one positionContent We have a problem regarding the renaming expressions or words in the system. We would like to rename the word "Beschreibung" on the page: "Me>Learning>Request No…Benedikt Helling 23 views 1 comment 1 point Most recent by JustRhianna General Technical Discussions
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Copy the custom object.Summary Copy custom object.Content Hi there I would like to copy the custom object using object event handler. but I can not creatig the php script as well. Please let m…
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Developer mode of addin throwing Access Denied.Content Hi All, I have created a sample hello world addin and tried to run it in debug mode. When the Console is launching, it throws Access Denied error message. The De…Priya Gopal 28 views 11 comments 0 points Most recent by Sourav Sen-169890 General Technical Discussions
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Agent BUI - Trigger Action from Workspace rulesSummary I want to trigger multiple actions from a BUI workspace via the rules but i keep getting a console errorContent Hi everybody, I'm running into some problems and …Joram Betgen 63 views 11 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
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BUI Extension UIsSummary Advanced UI FunctionalityContent Solved..
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Notifying Agents when Custom Object / Custom Object Field ChangesContent I would like to transition our custom fields to custom objects / object fields for easier export/import and to conform with this article suggesting it. I'm havin…Alanna Larson-116442 39 views 0 comments 0 points Started by Alanna Larson-116442 General Technical Discussions
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How to select a row in Add-In report?Content I create a report based on External Data Table (Add-In). http://documentation.custhelp.com/euf/assets/devdocs/may2014/Connect_AddIn_Framework/Content/Desktop%20A…
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Screenpop support in BUIContent Hey Guys, I couldn't confirm anywhere in the knowledgebase that BUI supports the screenpop URLs. Anyone knows this? Thanks! Sky -
BUI Extension - 1, 2, 3 and Working in Dev ModeContent If you are used to working in Dev Mode with Desktop Add-Ins (.NET API), this post will guide you to apply a similar ability when coding BUI Extensity Framework. …Edson Junior, Oracle 120 views 4 comments 8 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Getting Started with Extensions - Agent Browser Extensibility Framework Quick Start GuideContent The prior article provided an introduction to extensibility. Here we aim to help you to kick-start your use of extensions. In this article, we show you how to cr…Naveen Thulasidharan-Oracle 245 views 2 comments 15 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
save content from bui codeSummary save some fields in the workspace without refreshing all the pageContent Hi everybody, I need to write a bui code that after a field in the workspace is changed,…Shir Nassim 39 views 6 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
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Assign Incident When Response is Sent BUIContent Hi, In the Agent Desktop there is the option in the incident workspace designer to auto-assign the incident to the agent when send on save is selected. In the BU…Jim Reynolds-155038 25 views 1 comment 0 points Most recent by Nate Hossner, Oracle General Technical Discussions -
Chat flash for agent browser in BUISummary Is flash supported for incoming chat messages for agent browser in BUIContent Hi All, While working on BUI, we are trying to get flash on minimized agent browser…Kesava Kumar 40 views 2 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Quick Search Reports on BUISummary quick search reports filter on buiContent Hi everyone, Our client wants to use incident quick search report on browser ui. We use a filter such as (incidents.ass…Tuğçen İlke Çolak 49 views 4 comments 0 points Most recent by Adhakshi-Oracle General Technical Discussions -
Cannot write thread entry in Browser UISummary Cannot write a simple string as a thread entry in Browser UI workspace using the BUI Extensibility FrameworkContent I'm trying to write a single string as a priv…leena 42 views 7 comments 2 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions -
Use Analytics BUI Extension in Workspace BUI ExtensionSummary Integrate Analytics BUI to Workspace BUIContent Hi Folks, I am trying a use case where report will be generated using Analytics BUI Extension. The data in report…Arpana Singh 86 views 3 comments 1 point Most recent by Sono Chacko-Oracle General Technical Discussions
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Agent Browser Extensibility: addRecordAcceptingListener/addRecordRejectingListenerSummary Looking for additional documentation and a sample example.Content The documentation for addRecordAcceptingListener/addRecordRejectingListener is available…Brooks Slocum 29 views 2 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions
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Update Custom contact field from incident workspaceSummary Update Custom contact field from incident workspace in BUIContent Hi all, I have a workspace where contact fields are also added. I am not able to set the value …Bishnu Paudel-116390 35 views 3 comments 0 points Most recent by Naveen Thulasidharan-Oracle General Technical Discussions
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Taking Created Record Id After "executeEditorCommand"Content Hi All, We had to create Add-In due to customer's needs. Our goal is, We have a cıustom button which is exucute the commant(executeEditorCommand) and create a in…User_T4XWV 24 views 4 comments 0 points Most recent by Sono Chacko-Oracle General Technical Discussions