UI Extensibility
Discussion List
-
Addins Performance in Agent DesktopSummary Addins Performance in Agent DesktopContent I would like to ask some guidance on using the full Addins scripting in AD. We developed the 360 view of customer info… -
Still cannot add custom field in the Chat workspaceSummary Cannot add custom field in the Chat workspace - Oracle Service Cloud A19Content Hello, I wanted to add a new custom field for Chat Status which would include the…Mirela Iepure 17 views 2 comments 0 points Most recent by Mirela Iepure General Technical Discussions -
How to access standard field inside Agent Desktop and write validation code on it?Summary Need access standard field inside Agent Desktop and write validation code on it?Content How to access standard field inside Agent Desktop and write validation co… -
File Attachement Sort OrderSummary File Attachments on Incident Workspace Sort OrderContent Is there a way to change the created sort order file attachments? We would like to have it show attachme…User_5CDFL 17 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
-
Addin - Is it possible to capture console closing (or logout) eventContent In C# addin, is it possible to capture console closing (or logout) event. I have to do something, just before the session expires.Rajesh Ashok Kumar 17 views 1 comment 0 points Most recent by Cynthia Knox-123535 General Technical Discussions
-
Element Manager Import ErrorSummary Error in uploading element setContent Hi, When I try to import the ElementSet through Element Manager Import, I'm getting an error pop-up. What could be the root…Rasheed Ahamed 34 views 7 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Add Element Manager to AgentWeb ViewSummary I found a recent thread (May 2018) that laid out steps to follow to add Element Manager to the BUI view. But I am not seeing it show up in my Configuration.Conte…JUSTIN SPIEGEL 27 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
-
Sizing Form Controls in an addinSummary Making a form control dynamically size to the container its inContent Hey guys, I have an addin that I plan to have live inside a tab in a workspace. This addin … -
Browser ControlSummary To open another Browser control within main BrowserContent Hi All, We have a .NET Navigation section Add-in which displays links to open third party applications…
-
Global Event HandlerSummary I'm trying to implement a "global eventaggregator", but I'm not sure if that's doableContent Hi, I'm trying to implement a mechanism that allows Console add-ins … -
Fetching configuration verbs (Add-in API or SOAP API) - November 2012Content Hello, can I read configuration verbs using either Add-in API or SOAP API? Thanks, Salvatore Version November 2012
-
How to add html to bui incident workspaceContent How to add some html markup in incident workspace through Agent Browser Extensibility Framework Here is my sample code. Code Snippet var myAppId = 'First Applica…Rajesh Ashok Kumar 25 views 1 comment 0 points Most recent by Edson Junior, Oracle General Technical Discussions
-
Difference in Dates between ROQL and UISummary Date field showing different valuesContent Hi, We are having a Date type field in our system which when saved is stamping the date one day lesser than the one sa…Padma Prabha Varadarajan-135182 30 views 3 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions
-
Workspace BUI extension is not workingSummary Workspace BUI extension is not workingContent Hi everyone, I have created one workspace BUI extension. But when I am opening any workspace eg: Incident Workspace…Ravindra Nath Kashyap 77 views 5 comments 0 points Most recent by Tushar G General Technical Discussions -
Programmatically Closing a Content Pane?Content Simple question: is there a way to programmatically close a content pane? How?Stephen Wood-122712 14 views 2 comments 0 points Most recent by simranjazz General Technical Discussions
-
Remove "Add New" button from BUIContent In the Agent Script I'm showing Incidents by Contact report with a customization of removing the Add New button. It is working perfectly in Agent Desktop. But in…Rasheed Ahamed 31 views 6 comments 0 points Most recent by Rasheed Ahamed General Technical Discussions
-
View a pdf file within BUISummary How to view a pdf document that is obtained from a external web serviceContent Hello, I'm trying to view a pdf document into de BUI console, I have an add in tha…Nicolas Fumasoni 29 views 1 comment 5 points Most recent by Rajan Davis-126711 General Technical Discussions
-
BUI: Unable to open chat attachment in chat sessionContent Hi All, I have uploaded a file in customer portal chat landing but i could not open it in the chat session of BUI. It shows error as "Unable to open/Download att…Sathya Rajendran 30 views 4 comments 0 points Most recent by ChrisCarter General Technical Discussions -
BUI: custom fields name when in packageSummary How to retrieve a custom fields when it is nested in a packageContent Hi all, I'am trying to retrieve the value of a field in a BUI Incident Workspace extension.…Thibaud Blondin-125385 29 views 2 comments 0 points Most recent by Thibaud Blondin-125385 General Technical Discussions
-
BUI getReportData() not returning dataSummary IExtensionReport.getReportData() not returning dataContent Hi, I am trying to retreive the total number of rows for a specific report using a BUI extension. Howe…
-
ActivationContext.OpenEditor IssueSummary ActivationContext.OpenEditor does not open new paneContent A button on a user control on Content Pane 1 launches Content Pane 2 using AutomationContext.OpenEdito…Stephen Wood-122712 14 views 0 comments 0 points Started by Stephen Wood-122712 General Technical Discussions
-
BUI: Analytics search buttonContent Hello All, I am new to analytics bui. I have a requirement to open a popup in contact quick search when an agent click Search button in the report. if search res…Sathya Rajendran 31 views 0 comments 0 points Started by Sathya Rajendran General Technical Discussions
-
BUI: Get 'Active Workspace' eventsSummary trying to get which workspace is active to get its valuesContent Hi every one! I've create some panel extensions and they are working fine. Now I want to create …
-
Popup Screen Freezing after 18C upgradeContent We see that the Popup screens are freezing after 18C upgrade. Is Oracle planning for fix? This is very annoying to users. Version R13-18C -
BUI Answer WS - Explicitly associate a parent product/categoryContent Anyone know if this functionality is available in the BUI Answer workspace? I tried it several ways and it doesn't seem to work. To explicitly associate a parent… -
Setting Size for Workspace AddinContent I have created a IWorkspaceComponent2 and I have added it to the Contact workspace and everything seems to be working well except the size of the component. It i…Blake Hines-119485 28 views 5 comments 0 points Most recent by Marissa Gonzales General Technical Discussions
-
How do you declare AssigneePersonName?Summary I am trying to save a script but I keep getting the error that the AssigneePersonName is undeclaredContent Hello everyone, I have the below script written in the…Hamzeh Al Karmi-138454 18 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
-
Desktop Performance issueSummary Oracle ServiceNow Performance issueContent Hi Service RightNow Team, I have a client who is facing a system performance issue since they implemented the ORN (Ser…Saurabh Sharma-71758 28 views 5 comments 0 points Most recent by Saurabh Sharma-71758 General Technical Discussions
-
Attachments and Threads - Association/JoinSummary Get a list of files per threadContent Hey! I'm working on a solution that will prevent our associates from download attachments from the threads to their compute… -
.Net Workspace Add-Ins BrokenSummary Workspace Add-In breaks on Workspace EditsContent Hi All, I am using a .NET Workspace Add-in which uses an user control that has couple of UI Controls like Butto…Om Pandey 23 views 1 comment 1 point Most recent by Rajan Davis-126711 General Technical Discussions