Category 42
Discussion List
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What is the link between a Self-Service User and the IDCS user?Summary: How can I find the link between a CX Contact's Self-Service User and the corresponding IDCS user? Content (please ensure you mask any confidential information):…TyskJohan 151 views 4 comments 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service -
How can we see the change history for Sales objects - NGSSummary: How to see the change history for Sales objects like Contact , Account, Lead, Opporunity. Content (please ensure you mask any confidential information): Classic… -
Need a user Task/Activity report for all the actions like Create/Update done in CX-Outlook.Summary: We need a report to track all activities done via CX-Outlook in cx objects. Business requirement - This is required form the Auditing team as a Compliance requi…
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cx-srt-visualization fragment in custom pages in VBSSummary: I created a custom page (Dashboard Landing Page template) and attempted to add visual configurations using the cx-srt-visualization component. I passed the foll…
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How to import hierarchies from DnB into CX through the Oracle DnB Account enrichment service?Summary: How to import hierarchies from DnB into CX through the Oracle DnB Account enrichment service? Content (please ensure you mask any confidential information): Cli… -
How to enable editing the values of a component using Page Composer?Summary: I was trying to edit a Page/Tab using a Page Composer. I was not enabled to edit the values of the components that were inside the Page. How to enable editing t…
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How to make 2 fixed choice list dependent in oracle fusion sales.Summary: How to make 2 fixed choice list dependent. For e.g. if there are 2 FCL A(a,b,c) and B(1,2,3) then (i)if in FCL A, I select 'a' then in FCL B, 1 should get selec…
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Can individual 'Update' Smart Actions be disabled?Summary: Content (required): I've configured my Opportunity update page which included adding some custom fields. I see my custom fields automatically get 'Update' Smart… -
Is QR Code Migration via CSM available?Summary: Is there a way to migrate the publish of QR code from one environment to another? Or the only process is through the Mobile Application Setup via sandbox, meani…Ivony Ann Paula Salango 1 view 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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How to get the logs from UCM?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to get audit history for a specific entity using REST API?Summary: I want to get audit history for a specific entity using REST API endpoint, to be more precise, same data that we have in "Change History Subtab". I know that it…
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how to store multiple GLN's at address level in CDMHello Team, In CDM, GLN is a standard attribute basically a text field. For our use case one site can have multiple GLN associated with it. Can you please provide us the…
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How to load 20 million party records in Sales cloudSummary: We have close to 20 million party records and other data elements in for Customer data management also in millions. Content (please ensure you mask any confiden… -
How to auto-calculate # of Activities per lead?Hi Team, I have already tried groovy and it is calculating the number of activities on an update on lead. But the ask is, for a existing lead, when the user adds an acti…Aditya Varma Gadiraju-Oracle 21 views 1 comment 0 points Most recent by Andrei Stan-Support-Oracle Sales
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Why does my application composer does not load?Summary: My application composer does not show anything. I tried to clear cache and different browsers. Also, i restart and shut down my machine but still shows nothing.…
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POST works from POSTMAN but not from groovy triggerSummary: We are triggering the PAAS service to post the data from cx system, we are able to post and getting the response from 'Postman' when we try the same from groovy…
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Issue trying to read attachment in Groovy scriptingSummary: We are trying to read the contents of an activity attachment and upload to an external web service in Groovy scripting. We are having issues with taking the Fil…
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Do we have customer creation approval work in oracle Fusion Customer Data managementDo we have customer creation approval work in oracle Fusion Customer Data management
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The Updates done in Partner records via Import is not appearing in the Change History tab.Hi Team, The Updates done in Partner records via Import management is not appearing in the Change History tab of the Partner record. Scenario:- We have updated some comm…
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custom business logic not working while we Import using importActivities rest endpointSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Unable to get long text field value in a single rest api callSummary: I'm trying to hit the sales opportunity api to get Opportunity Description directly but it doesn't show up in json, but shows as an enclosure link, and I wish t…
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Unable to create an attachment using the crmService ActivityService createAttachment serviceSummary: Im trying to upload an attachment using the ActivityService.WSDL. I'm sending a request with the attachment information, and it response message is SUCCESS. Whe…
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how to enable linkedin for contact in redwood salesSummary: How do we enable the LinkedIn page in Redwood? We don’t see the LinkedIn page on the Redwood side, but we can see it in the Classic UI. How to enable the same i… -
view an audit of object in otbiSummary: We want view the information of a Oracle Sales object (account, activity or whatever) audit in OTBI, OAC or via api. It is possible? Content (please ensure you …
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How to remove or change color of banner in redwood foldout view?Summary: There is an ask to recolor or remove this banner attached from redwood views (List & Foldout) Content (please ensure you mask any confidential information): In …
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Microsoft 365 Outlook Add-In Shared Item Syncing IssueWe have an issue with sharing item in Microsoft Outlook. After sharing an item, it just spins for about 3-4 minutes—sometimes displaying a message that it has timed out.…
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How to report out of the CDM Manage hierarchiesSummary: How to create reports from CDM Manage hierarchies data? Content (please ensure you mask any confidential information): Client has CX Sales and CDM implemented. … -
Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
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How to change the default option for Record Set in workspace?Already changed the default option from 'All records I can see' to 'My subordinates are on the team' on sandbox and already published it. After publishing, the change is…