Collection Activities
Discussion List
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How to add the dunning letter body details using set ups Manage messagesSummary: There is a client requirements to create the dunning letter body in 1 page under text, we tried creating the letter body under set ups "Manage Messages—>Short T… -
New Customer Profile ClassesWe have a requirement to create new customer profile classes and assign them to the existing customers. I have a question, when we create and assign them to the customer…
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Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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Can we exclude customers from Collection moduleWe do have intercompany customers showing up in the Collection module metrics. Can we exclude specific customers completely from the Collection module? Regards, Raja. -
Need to enable or edit the strategy tasks only for working daysNeed to enable or edit the strategy tasks only for working days and exclude weekendsFredrick Ignatius 17 views 0 comments 2 points Most recent by Fredrick Ignatius Receivables & Collections
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Issues on Dunning SetupSummary: Mentioned herewith are some of the blockers we identified during dunning setup implementation. Appreciate a response on the concerns. Content (please ensure you…Vihanga Weerasinghe 11 views 2 comments 0 points Most recent by Vihanga Weerasinghe Receivables & Collections
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User unable to modify the strategy tasks from Edit Task screen in Oracle fusion collectionsSummary: We have two business users, who have the same roles and data access sets assigned to them and none of them are defined as collectors in the system, but one of t…Kalyan Vadlapatla 48 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Collections Scoring going in warrningSummary: Collections Scoring prohram went on warning "This feature is not available" Content (please ensure you mask any confidential information): Version (include the … -
How to create predelinquency strategiesSummary: Client has the requirement of following up with client at regular intervals from Invoice date to Payment Date. Looking for a solution to automate few letters by…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.Fredrick Ignatius 1 view 0 comments 0 points Most recent by Fredrick Ignatius Receivables & Collections
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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Review correspondence strategy taskHello, We have configured the strategy task Delinquent-0 as a manual task with a post-waiting time of 10 days. After this task was initiated, as it is manual task, we ma…
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How to Exclude prepaid transactions from Dunning lettersI have a request from our Business to Exclude transactions considered as prepaid. So they have been paid in advance and the transaction has a due date the same as the tr…
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Ability to settle non invoice deductions as chargebackHow can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management ) What is the solution to collect…
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Dispute Reason mapping with a respective GL code in Advanced Collection ModuleSummary: Below are the Oracle-suggested steps to map the dispute reason with the respective GL code. However, when we perform step 4, an error occurs. Oracle suggested s…Fredrick Ignatius 187 views 11 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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We have 500 dunning letters in error, is there a way to update these in bulk to be processed?The dunning letters due to missing information, this has now been corrected , is there a way to reprocess these in bulk instead of manual intervention? -
Unable to access Collections MetricsSummary: We have run all the ESS Jobs related to Collections and Collections Metrics. We are unable to access the page. Navigator→Others→Collections→Metrics Kindly help …
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Incremental Load Collections Metrics program completed in ErrorSummary: Hello Experts, Hope someone can help me here. When attempting to run Incremental Load Collections Metrics the following error occurs and job completed in error.…
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 92 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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How to use collectionStrategies API to load Strategy/Tasks against Customer with user defined datesSummary: I'm using the /fscmRestApi/resources/11.13.18.05/collectionStrategies API to assign a Strategy to a Customer and setup the Task to be executed on the correct da…Phil Brine 25 views 5 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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Strategy Assignment by SegmentOur requirement is strategy should work both customer account and site level simultaneously, depending on customer profile. We have tried using “Delinquency Strategy Ass…SauravS-Oracle 41 views 4 comments 0 points Most recent by Maneesha Kesanapalli Receivables & Collections -
How to change Business Level from Account to Customer in Oracle Advanced CollectionHi Team, My Client is currently using Staged Dunning Plan to only send letters to customers. Now they wanted to utilize the scoring and strategy method. Currently in Glo…
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Does anybody know how to create a payment plan in the Collections or AR module?a plan that enables collector to easily track when payment arrangements are set, payments are made and related activities
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Unpaid reason in CollectionsHello We are looking to add a value for Unpaid reason for Collections. Does it have an related implications beyond just being a drop down option? Thank you.Kamonwan Srasrisom 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections