HR Help Desk
Discussion List
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Help Desk Bulk Load KB ContentSummary: We are in the final stages of implementation phase one of Oracle Fusion HCM. For our Help desk module we are wanting to create a library of Knowledge. To do so,… -
How do we change prefix Employee SelfService Assistant AI Agent is using when creating Help Desk reqWe just setup the Agent Team called "Employee SelfService Assistant" for our HR Help Desk in a DEV environment. I asked it to create a Help Desk request and it seemingly… -
V1 seniority data change to V3 PER_PERIODS_OF_SERVICE - to identify underlying impacted objectsDescription (Required): We would like clarification regarding the change where V1 seniority data stored in PER_PERIODS_OF_SERVICE is migrated and maintained in PER_SENIO… -
Issue with helpdesk creating duplicate tickets using Email Communication ChannelSummary: We have below issue happening in our production environment when help desk tickets are created through email channel. Duplicate tickets are created when employe…
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Unable to find a resource in HR Helpdesk 23BSummary: Good Afternoon Experts, I need to pick your brains on help desk resources. A newly created contingent worker has been created. They have the Next Gen HR Helpdes…
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what license or module is required for internal requests?Summary:what license or module is required for internal requests? say we want to have internal request which can trigger a work order...can this be possible? employee wi…
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How to default the subject when employee composes a message?Summary: Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. …
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Gen AI Summary of Knowledge Article Not AppearingWe are trying to enable the below feature for the Gen AI summary of a knowledge article when sharing with the employee in HR Help Desk: Include the Generative AI summary…