Service Console
Discussion List
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Can a custom TEXT field be limited to Apha only?Summary: Can a custom TEXT field be limited to Apha only? Content (please ensure you mask any confidential information): Cust Field, Plain text. Id like to limit to Alph…Marissa Gonzales 41 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
summing up all the columns in a cross tab reportSummary: I want to add the result of all the columns in the pivoted table to a new one, say Total. How do I do that? Content (please ensure you mask any confidential inf…Boby B Jacob 41 views 5 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
Anonymous and Identified Interview OPA SubmissionsSummary: Hi Team, We have a requirement to allow interview submissions either anonymously or with contact details. The process should work as follows: Anonymous Submissi…Jiya Mariam Paul 59 views 1 comment 0 points Most recent by Jamal Martin Intelligent Advisor for B2C Service -
Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 101 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
export knowledge advance schema dataSummary: Hey Guys, I wonder if there is any way we can export the schema value of the knowledge advance content type? We can add a new schema into the content type in or…Vincent Lin 51 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service -
How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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I need to extract profiles using a particular addin using reportSummary: I need to create a report for extract profiles which are using a particular addin Content (please ensure you mask any confidential information): Version (includ…Meera Saseendran T 1 view 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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I am getting an error on creating child case like "Unable to load search results"Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service