Service Console
Discussion List
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How to map licenses to usersA customer needs assistance to map 10 licenses to 20 users. See the request below. "'Company X' has 10 connected user licenses, which we intend to roll out to various us… -
Is there any way that i can copy a asset within Incident workflow?Summary: Hey Guys, Currently, I am developing a workflow process to copy and assign an incident to a contact that I select. What I found is that if there is an asset whi…Vincent Lin 31 views 1 comment 0 points Most recent by Patrick Breidel-Oracle Reporting & Analytics for B2C Service -
I have requirement to have a pop up box/window should come after a button click.Summary: In a workspace, there is button to send reply to user(using integration). So when button clicks, pop up a dialogue box/window. In that we need to show a standar…Meera Saseendran T 21 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Can agent reply to specific message like facebook message in Oracle b2c live chat?Summary: Hi Guys, Do you think Oracle b2c agent live chat has a feature that supports agents to reply to a specific message? Like Facebook messager, when there are multi…Vincent Lin 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Is there a way to undo changes within reports?Summary: Is there a way to undo changes within reports? Content (please ensure you mask any confidential information): I'm wondering if there is a way to undo the most r…kerry walker 31 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Help with report chartsSummary: Looking for help utilizing charts in a report Content (please ensure you mask any confidential information): I'm wondering if anyone can point me to a video tut…kerry walker 11 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Deleted AccountSummary: Hello. We had an agent's account suddenly 'disappear' and have lost their history from reporting. My first reaction is that someone did this by accident, but ev…Jennifer McLaughlin 21 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj…Baljeet Singh-231094 31 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 31 views 1 comment 1 point Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service