User experience
Discussion List
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Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to … -
Cover letter per requisitionsSummary: When candidates apply for different positions and they want to update their cover letter, it deletes the old cover letter or the cover letter intended for anoth…FJ2015 66 views 14 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)
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Helpdesk Agent is unable to view the Multi Business Unit related Categories while creating/UpdatingIn Next Gen Helpdesk , Helpdesk agents are only seeing Default BU specific Categories (Ex - US only). All though the employee is seeing the Category based on their own B…
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Translating Filter Values “true” and “false” for custom checkbox-field in Help Desk RequestsSummary: A custom checkbox field shows “true” or “false” in Help Desk Requests ticket overview, but the goal is to display “relevant” or “not relevant” instead—how can t… -
Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a…
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Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Grow Landing Page – Careers of Interest and Skills Sections Not Displaying ImmediatelySummary: Hi everyone, We’re noticing an issue with the Grow landing page in Oracle HCM where the Careers of Interest and Skills sections do not appear immediately upon p…Career and Skills Product Manager 46 views 7 comments 0 points Most recent by Chris Yencer-Oracle Grow
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Replenishment Planning: Average Daily Demand and Policies Not CalculatedSummary: Replenishment Planning: Average Daily Demand and Policies Not Calculated. Content (required): We are running Replenishment Plan where 'Compute Policy Parameter'…Ramesh Choudhary 108 views 4 comments 0 points Most recent by Michael Parduhn Supply Chain Planning and Collaboration -
How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
Bookings Forecast Number is Capping at 10,000,000 (10 million units)Summary: An analysis of the Booking Forecast generated in the Demand Management module revealed that the generated forecast is being capped at 10 million units per month…Ramesh Choudhary 28 views 3 comments 0 points Most recent by Lekhya-Oracle Supply Chain Planning and Collaboration
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How to create a Descriptive Flex Field in HR Help Desk - Create Service Request PageSummary: Hi Team, We have a requirement to create a Flex Field of Username in Create Service Request Page. But, I'm not knowing which Module or Name I should choose to c…