Frequently Asked Questions for New UI (Sept 2021) - Cloud Customer Connect
<main> <article class="userContent"> <h2 data-id="site-navigation">Site Navigation</h2><ol><li><strong>How will I navigate the community?</strong><ul><li>You can navigate the community the same way as before. </li><li>All discussion forums <strong>(Product and Transformation Forums) </strong>now reside under the <strong>Categories</strong> menu. </li><li>All your <strong>My Stuff </strong>content can be found in the <strong>User menu</strong> (click on your avatar on the top right of page).</li></ul></li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6034893/uploads/5YBWCO3TRQ6Y/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6034893/uploads/5YBWCO3TRQ6Y/image.png" alt="image.png" height="248" width="953" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6034893/uploads/X2FRLIZDXW83/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6034893/uploads/X2FRLIZDXW83/image.png" alt="image.png" height="602" width="351" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <h2 data-id="your-content">Your Content</h2><ol><li><strong>Where are My Favorite/Subscribed Posts?</strong><ul><li>Your favorite and subscribed forum posts and ideas are now bookmarks (use <strong>My Bookmarks</strong> under the User menu to view them)</li><li>If you would like to continue to receive notifications for changes to your bookmarks, make sure the option "<strong>Notify me when people comment on my bookmarked discussions</strong>" is checked under your <a href="https://community.oracle.com/customerconnect/profile/preferences/" rel="nofollow noreferrer ugc">notification preferences</a></li><li>Learn more about <a href="https://community.oracle.com/customerconnect/kb/articles/11-bookmarks" rel="nofollow noreferrer ugc">Bookmarks</a></li><li><strong>Note: Event posts cannot be bookmarked </strong>and is replaced by the <strong>RSVP </strong>feature. If you have previously favorited or subscribed to event posts, please find them on the event calendars and save them as browser bookmarks.<strong> </strong>If you are not able to recover your favorite or subscribed event posts, please email <a href="mailto:cloudconnect-help_ww@oracle.com" rel="nofollow noreferrer ugc">cloudconnect-help_ww@oracle.com</a> for assistance</li></ul></li><li><strong>Where are My Favorite/Subscribed Forums?</strong><ul><li>Your favorite and subscribed forums are now categories you are following (use <strong>My Categories</strong> under the User menu to view them)</li><li>They are also listed under the <strong>Followed Categories</strong> section of your <a href="https://community.oracle.com/customerconnect/profile/preferences/" rel="nofollow noreferrer ugc">notification preferences</a>, where you can subscribe/unsubscribe</li><li>Learn more about <a href="https://community.oracle.com/customerconnect/kb/articles/12-follow" rel="nofollow noreferrer ugc">Follow</a> and <a href="https://community.oracle.com/customerconnect/kb/articles/21-subscriptions" rel="nofollow noreferrer ugc">Subscriptions</a></li></ul></li><li><strong>What happens to pages I’ve bookmarked on my browser?</strong><ul><li>Previously saved browser bookmarks should redirect you to the same content on the new site</li><li>If you are unable to find a page on the new site, please report this on the <a href="https://community.oracle.com/customerconnect/kb/articles/28-site-feedback" rel="nofollow noreferrer ugc">Site Feedback page</a></li></ul></li><li><strong>What happens to all my points, rankings and badges?</strong><ul><li>You should continue to stay at your current Champion Level although in some cases points may be slightly different due to revision to our points system</li><li>Most badges are retained although some badges have been retired or modified</li><li>We will be awarding:<ul><li>Brand new badges - Photogenic, Anniversary, Popularity</li><li>Brand new Champion Levels – Rubellite, Jadeite, Tanzanite</li></ul></li><li>Learn more about <a href="https://community.oracle.com/customerconnect/kb/articles/22-reputation-management" rel="nofollow noreferrer ugc">Reputation Management</a> - <a href="https://community.oracle.com/customerconnect/categories/champion-level" rel="nofollow noreferrer ugc">Champion Level </a>- <a href="https://community.oracle.com/customerconnect/categories/badges" rel="nofollow noreferrer ugc">Badges</a></li></ul></li><li><strong>Where can I find my messages from the previous community?</strong><ul><li>Your Private messages from the community inbox can be accessed from your User menu > My Inbox or the envelope icon in the top right corner</li><li>Related messages may have been consolidated as one conversation</li><li>Learn more about <a href="https://community.oracle.com/customerconnect/kb/articles/13-messaging" rel="nofollow noreferrer ugc">Messaging</a></li></ul></li><li><strong>Why is my Display Name changed?</strong><ul><li>During the transition, the system may have reset your Display Name to what is initially set up in your Oracle Account. To update your Display Name, please click <a href="https://profile.oracle.com/myprofile/account/secure/update-account.jspx?pid=ccc" rel="nofollow noreferrer ugc">here</a>.</li><li>We recommend you to review <a href="https://community.oracle.com/customerconnect/profile/" rel="nofollow noreferrer ugc">your profile</a> and make sure your information remains accurate.</li></ul></li></ol><h2 data-id="on-the-community">On the Community</h2><ol><li><strong>Is there anything new I need to know about?</strong><ul><li>You can now RSVP for events - all the events you have RSVP’d to will show up in your User menu under <strong>My Events </strong>where you can easily join the events</li><li>Use <strong>@mention</strong> to reference another member on the community and notify them</li><li>When subscribing to a category, you will get email notifications as well as pop-up notifications, unless you uncheck the option in your notifications preferences</li><li>You can now more easily embed images in your posts by copy and paste</li></ul></li><li><strong>Has anything changed?</strong><ul><li>Use the <a href="https://community.oracle.com/customerconnect/kb/articles/13-messaging" rel="nofollow noreferrer ugc"><strong>Messaging</strong></a><strong> </strong>feature to reach out to your colleagues and peers as Network is no longer available</li><li>On an idea, <strong>unique organization votes</strong> will not be displayed but Oracle Development will continue count votes by organizations at our discretion</li><li>My Posts and My Ideas have been replaced by <strong>My Discussions</strong></li><li><strong>Post/Ideas My Organization Created</strong> are currently not available as a self-service option, please contact <a href="mailto:cloudconnect-help_ww@oracle.com" rel="nofollow noreferrer ugc">cloudconnect-help_ww@oracle.com</a> for assistance.</li></ul></li></ol><p>Have questions or feedback about the new site? Let us know by posting on the <a href="https://community.oracle.com/customerconnect/kb/articles/28-site-feedback" rel="nofollow noreferrer ugc">Site Feedback page</a>.</p> </article> </main>