How to Ask a Good Question - Cloud Customer Connect
<main> <article class="userContent"> <p>While the community forums aren't a formal support channel, they are a great place to discuss and collaborate on how-tos', configuration and customization questions, code, best practices, and more. There are many members who frequent the forums and give generously of their time and expertise to help answer questions.</p><p>To improve your chances of getting help, here are some tips:</p><p><strong>Search first</strong></p><ul><li>There's a good chance that you can <a href="https://community.oracle.com/customerconnect/kb/articles/6-search" rel="nofollow noreferrer ugc">find the answer</a> without posting a new question and waiting for members to respond.</li><li>Even if you don't find an answer, you can include links to related information that was not helpful. This helps members understand how your question is different.</li></ul><p><strong>Post once and only to the most relevant forum</strong></p><ul><li>You want members who use this area of the product to see your question. Please don't cross post to multiple forums.</li><li>If you aren't sure where to post, try <a href="https://community.oracle.com/customerconnect/kb/articles/6-search" rel="nofollow noreferrer ugc">searching</a> to find discussions on this topic.</li></ul><p><strong>Start a new thread (unless you have the <em>same</em> question)</strong></p><ul><li>Unless you have the <em>same</em> question being discussed in a thread, you should start a new thread. A thread should only address one topic at a time.</li><li>Adding related questions to a discussion thread makes it more difficult to follow the comments and <a href="https://community.oracle.com/customerconnect/kb/articles/1-accepted-answer" rel="nofollow noreferrer ugc">mark an accepted answer</a>. It is also harder for the next person to find your question via search.</li></ul><p><strong>Write a title that summarizes a specific problem</strong></p><ul><li>Your title is the first thing other members will see, and they often rely on the title to decide if they should open and read your question or not.</li><li>Examples:<ul><li><em>Ineffective:</em> Custom Reporting Question</li><li><em>Good:</em> Is It Possible to Sort on a Group Count for Rollup Items?</li><li><em>Ineffective:</em> Error with File Uploads</li><li><em>Good:</em> Connect Fatal Error with File Attachment Upload Widget</li></ul></li></ul><p><strong>Introduce your problem and include as many details as you can</strong></p><ul><li>Set the context for your problem by including your goal, what you've tried, and the problems you're having.</li><li>Include visuals (e.g. screen shots with annotations) and details (e.g. sample code, custom script, report definitions, error object).</li><li>Linking to related resources (e.g. documentation, other discussion threads) can help articulate and differentiate your problem.</li></ul><p><strong>Respond, respond, respond!</strong></p><ul><li>If someone replies to your question, it's pretty simple...respond! If they asked you a question, answer it. If they answered your question, mark their comment as an <a href="https://community.oracle.com/customerconnect/kb/articles/1-accepted-answer" rel="nofollow noreferrer ugc">accepted answer</a>. If you figured out the answer to your question, share it with the Community.</li><li>These are easy ways to contribute to the betterment of our Community by encouraging helpful members, creating valuable re-usable content, and telling other members who wish to help out that they can skip this particular question.</li></ul><p><strong>Make a good impression</strong></p><ul><li>Update your <a href="https://community.oracle.com/customerconnect/kb/articles/10-profile" rel="nofollow noreferrer ugc">community profile</a>. This helps other members recognize, remember and build the right impression of you.</li><li>Be friendly and polite, especially considering you're asking someone to <em>give their time</em> to help you.</li></ul><p><br></p> </article> </main>