Seriously we're over a week now and still the issue is not getting any better!!!

Is it acceptable or possible that Oracle the big database company doesn't have any rollback plan for such failure?!!

Is it thinkable or come to our minds that Oracle the big database company selling migration services to worldwide customers doesn't know how to fix its own migration failure?!!!

This is not normal failure. This is not one or two or even some bunch of mistakes or features missing, it's the whole support site failing and not functioning at all. It's a complete disaster!!! Is there any possibility that Oracle run the migration without having any kind of rollback plan?!!

I really can't get it

Unless Oracle made it intentionally and they really want the support portal to be only a site to keep raising service requests without any real added value from searching, downloading, fixing, patching and finding solutions!!!

I seriously can't get it

First there are the search results.

• Far fewer results fit in the screen than in legacy MOS
• Relevancy does not seem improved at all
• Each link is now followed by a few lines of excerpt—or was that an attempt at summarizing? In any case, it's worthless, and it wastes space which should be used for displaying search results.

Please note how the title of each KB article was carefully crafted by KB technical writers, so that they would be concise, accurate, and yet convey enough information for KB users to decide, just upon reading the title, whether the article would be worth reading, or relevant for their task or not. This is exactly why the lines of excerpt/summary/whatever are absolutely unnecessary.

And then there's how KB articles are formatted in the new Redwood stylesheet.

To illustrate this disaster, I'll take the example of (KB164954) Primary Note: Troubleshooting steps for ORA-03113 Error (formerly known as MOS Doc ID 1506805.1)

If I remember correctly, "troubleshooting steps" notes used to be interactive documents aimed at guiding the reader through a decision tree-like procedure. They contained internal links, and sometimes even dynamic content.

As such, that document is now almost unusable, due broken links and extremely poor formatting.

I'm including another screenshot, just to make the point that paragraphs without any line wrap are very hard to read.

And many other KB articles could be in such disarray.