Hi Shubham_Singh, I found a potential solution to your concern. Please see the SuiteAnswers article below for reference: Resolve stuck Extension activations https://suiteanswers.custhelp.com/app/answers/detail/a_id/81255/loc/en_US Kindly let us know if this will resolve your concern. Thank you.

Hi Shubham_Singh, To further check your concern on our end, kindly provide the following details. 1. What is the specific theme and extension you're trying to activate? 2. Has the extension manager successfully activated the base theme and SC standard bundles? 3. Is the extension manager loaded properly before without any…

Hi consumables, For troubleshooting, did you already perform the following: 1. Access the website in different browsers. (Mozilla Firefox, Microsoft Edge, and Google Chrome) 2. Access the website in different private windows or Google Chrome's guest profile. For Google Chrome's guest profile, follow the steps below: Access…

Hi brocha, We cannot determine it yet until the NetSuite support performs further tests using their internal tools.

Hi brocha, It is the case handled by the internal team that is under investigation. When you create a case and NetSuite support determines that the behavior is related, your case will be associated with the issue that is under investigation. When your case has been associated, you can track once the fix has been performed.

Hi brocha, As I further checked your concern with our resources, I found out that this might be related to the current issue in the mobile app. To confirm and to further investigate, kindly create a case with NetSuite support, as they have the tools to determine that the behavior you are experiencing is in fact related to…

Hi brocha, I will perform tests in my test account and will send you an update once completed. In the meantime, monitor the behavior on your end and let us know if you will also encounter the same behavior using Android and the latest version.

Hi brocha, Thanks for this information you provided; this will help us to narrow down the root cause. Follow-up questions: Is the unusual behavior reproducible in both versions 11.0.1 (700) and 11.0.0 (385)? Are you currently using a custom form in the expense report? Does the expense report have an associated script or…

Hi brocha, Kindly provide the details below to help us with our investigation. How many affected users? Kindly provide the details of the devices they are currently using. (iOS or Android) Mobile phone unit model (example: iPhone 14 Pro Max) 3. What is the version of the NetSuite mobile app they are currently using? 4.…

Hi User_4UJD8, I would like to confirm if you already performed Rebuild Search Index manually. Otherwise, you may follow the steps below for troubleshooting: Perform Rebuild Search Index 1. Navigate to Commerce > Website > Website list 2. Edit affected website 3. Hover over to actions 4. Then click, Rebuild Search Index 5.…

Hi Shubham_Singh, Kindly isolate customizations on your website. 1. Set the base theme activated and deactivated all extensions. 2. Check the result to see if the behavior is still reproducible using the standard setup. 3. If it's still reproducible, check if you're using "dev" in SSP applications for your touchpoints. 4.…

Hi eleran, It depends on what type of website you have. For Site Builder: 1. In NetSuite UI, go to Commerce > Websites > Website list. 2. Click Edit on the website you want to configure. 3. Go to Shopping subtab > Shopping Basics > Website Out Of Stock Items. 4. Choose in the dropdown what you prefer. 5. Click Save. For…

Hello eleran, You may configure the out-of-stock message in the inventory record. In inventory record, go to the webstore subtab > Stock and Pricing Behavior: * Out of Stock Behavior * Out of Stock Message For further details, kindly check Suite Answers article: Stock Notifications Link:…

Hi User_UCDAW, As per checking with our resources, here's an article below that may guide you in customizing your extension: For advanced assistance, we recommend raising your concern with your account manager to refer you to the NetSuite ACS/PS team, which specializes in customization and implementation. Thank you.

Hi User_UCDAW, This will be check in our resources. Updates to follow. Thank you!

Hi Shubham_Singh, While we further check our resources you may check this article below: https://suiteanswers.custhelp.com/app/answers/detail/a_id/71017/loc/en_US Can you confirm if your extension is not published? If not, can you provide the basis or the original extension you want to fetch? Thank you.

Hi Shubham_Singh, To further check the error on our resources to see if there's any existing possible solution or if we need to further investigate the error, can you confirm what Suite Commerce type (standard or advanced) and version your account has? Also, what is the exact extension you would like to fetch? Thank you. 

Hi Ayyappan, Good day! As per checking our resources, this behavior of "for quote items" is a potential existing issue in SuiteCommerce. We recommend that you create a case to further investigate with NetSuite support. Thank you. -DM

Hi Shubham_Singh, Since you already confirmed that the error did not persist when the script was disabled, we recommend raising this concern with the owner of the script to modify and resolve the error. If the owner of the script needs advance assistance, kindly inform your account manager to refer you to the ACS/PS team,…

Hi Shubham_Singh, Good day! If you encountered this error using a script, custom form, or if this associated with any customization, use the standard form or set this to standard setup and let us know if you still encountered the same error. However, if you only encountered this error with enabled customization, we…

Hi Shubham_Singh, You may also check this articles in our help center related to UOM. https://nlcorp.app.netsuite.com/app/help/helpcenter.nl?fid=article_63210224348.html https://nlcorp.app.netsuite.com/app/help/helpcenter.nl?fid=section_n3203599.html…

Hi Shubham_Singh, In order for us to check your concern with our resources, kindly provide the following: 1. Has the Unit of Measure already setup inventory records in the back end or NetSuite UI? 2. What is the version and type of your Suite Commerce website? Thank you.

Hi ksage, As per checking the root cause is in the CSS code of the logo, if you disable the max-width it will return to its original size. Please see screenshot below: Original CSS code with enabled "max-width:none;". Disabled CSS code "max-width:none;" Kindly raise this with your internal development team to further…

Hi ksage, Good day! I would like to confirm, how did your development team initially added this logo on your website page. Is it by using Site Management tool or Development tools? Also, can you provide the type(Standard/Advanced) and version (20xx.x.x) of your SuiteCommerce website? Thank you. DM

Hi Shubham_Singh, As per checking in our resources, to troubleshoot, please use the standard sales order and test checkout again. In order to avoid caching while testing, please see steps below: Perform Cache invalidation Request: 1.Navigate to Commerce > Content Management > Cache invalidation Request, then click New…

Hi KennyT, Good day! To confirm the behavior, kindly perform the following test below: I. Perform Cache invalidation requests. Reference link: https://suiteanswers.custhelp.com/app/answers/detail/a_id/65636/loc/en_US 1.Navigate to Commerce > Content Management > Cache invalidation Request, then click New. 2. Tick the…

Hi Shubham_Singh, We would like to verify additional information from your end. Please see below: 1. What is the sales order form you currently using on your web orders? (Standard/Custom)? 2. What is your tax provider? Is it from a 3rd party? Thanks. -DM

Hi Shubham_Singh, To give you an update with our investigation using our standard test-drive account, we also reproduce your reported concern with the same version and type of SuiteCommerce. We're still in progress checking our resources for the possible solution. Updates to follow. -DM

Hi Shubham_Singh, This is acknowledged in our end and will be check using our standard test-drive account to verify the behavior. Updates to follow. -DM

Hi Shubham_Singh, As we tested using our standard test-drive account, we also reproduce your reported concern. We recommend for you to create a case to further investigate using NetSuite support QA environment since this can be tagged as defect based from related concerns. Thank you. -DM