Ed Doherty Red Ribbon

Clearing the cache seems to have worked, The "New Invalidation Request" has the status "circling" for over 2 hours now. Thank you.

Thank you, I created the re-direct and saved the redirect but when accessing the site still points to the original home page https://shop.burtonmedical.com/

Thank you Thea, Will need to try this, do you know if can make it available only for international customers? Ed

Thank you

Hi Angela, I had exported the BOM, used excel to map description, cut it down to 21 characters, saved the file as a CSV file mapped the fields and uploaded the file. I then checked the ITEMS in the BOM and the stock description was filled in. I viewed the BOM in "Bill of Material Inquiry" and the descriptions did not…

Thank you will need to give this a try. Each item of the assembly or subassembly needs to have this field filled in.

With this, we have identified that the reason why Serial Number SLWBNG230210 cannot be used on Work Orders is due to Bin PKG having a negative quantity. This was caused by Serial Number SLWBNA230092. To allow us to utilize Serial Number SLWBNG230210 in Work Orders and Assembly Builds, here is what we did: Navigated to…

Joy, Wanted to provide you with an update. I worked with Customer support and they took the case off line. They were able to re-produce the issue and provided steps to follow to correct the issue: Opened item 4000104 Click on the Inventory Detail Tab Click on Customize View Created Criteria Set On Hand to: Less than 0…

Hi Joy, I have opened the case with Customer Support Case # 5526243, we did a Zoom meeting, explained what was going on, they understand what the issue is and are taking it off line to investigate further. Thank you for your assistance. Ed

Hi Joy, Ran the Serial number record - Search Transactions Do not see anything out of place here. Will reach out to customer support and see if they can check for the "stuck" commitment. ED

Good Day Joy, I had not yet tried your solution as I was out of the office all last week. Will give it a try this week. Thank you Ed

Thank you, this helped but did not identify where the serialized part was committed to. Was able to track the serial number being received then transferred to the warehouse but nothing after that. My production manager may have committed it in a work order then deleted the order but the commitment did not break. When he…

Good Day Clarisa, I have a support case open Support Case #: 5357198. So far no real help provided. Thank you

I am not sure, how can I check?

I contacted Avalara Support for this issue, here is their reply: Tax calculations are determined by the inputs provided. If you are seeing a difference in taxability, that is because there is a difference in the transaction data. I have seen similar cases where the NetSuite web order would drop the street address when…

Hi Clarisa De Torres, Does the change in tax amount happen when transactions are created on the NetSuite UI? Answer: order created on the NetSuite UI and saved by creator, we review the order once received and make some minor edits and save, at this point the Tax amounts changes. Are you using Advanced Taxes, SuiteTax or…

Mark, Thank you this fixed my issue. Knew there was a setting out there just could not find it. Thanks again. Ed