Hi @Mikko De La Fuente-Oracle ! We are testing on our side and I'll keep you updated, ok? Thank you so much for your help!

Hi @Michelle Jabanes-Oracle ! Yes, we did. But our internal controls departments don't have the info they need as contingency plan, metrics related to downtime and etc.. All that we got is superficial and not at a detail level and with evidences. Thank you

Hey @Micah Timbol-Oracle ! I was just about to mark it as answered. We need to go with the depreciation history update! Thank you so much for your help!!

Hi @Michelle Jabanes-Oracle ! My AMO doesn't sent the Uptime report neither the support agent. They don't know this report at all.

Hello @Joahnna Given Uy-Oracle ! I appreciate your reply! Yes, the button did showed up. But we need to reject these transactions thru script and not by user interface. The script needs to trigger the rejection field from Approval Routing to Expense report. So... do you which field can be updated to trigger the Rejection…

Hi @Michelle Jabanes-Oracle ! I do think that we are running in circles. The support agent said that talked to my account manager and she provided the downtime reporting process. There is no mention to Uptime Report. Looks like that there is nothing else we can do. Is that right? Thanks for your help and support

Hi @Joahnna Given Uy-Oracle ! Sure! We've created a custom field that will be used as condition to reject the transaction. This field will be update via restlet. And the workflow is very simple just to pass the rejection test: I've tried another triggers in State 1 as "After user submit" and the result is the same. Thank…

Hi @Michelle Jabanes-Oracle ! Yes! I do: 4552676. Thanks for your help!

Some more info: The WF is triggering correctly: But even after the approval status value change, the record keeps waiting for approval.

Hi @Joahnna Given Uy-Oracle ! Yes, I'm working with a workflow to route the approvals. But I'm not able to reject it due the core feature of the Netsuite. I need to both (custom workflow and core feature) to work togheter. Btw, the link that you sent is related to estimates. I'm not sure which field should be updated in…

Right, @Michelle Jabanes-Oracle . We already know who is our account manager. But she doesn't know the report. So, accordingly with you, we are able to access but our account manager don't know it. Is there any other way to get access to it? How could we proceed? Any suggestions? Thank you!

Hi @Michelle Jabanes-Oracle ! My account manager said that is not aware about the Uptime report. Is there another way to get access to it? We really need these info. Thanks

Hi @Michelle Jabanes-Oracle ! Our account manager sent these links: Main Terms of Service NetSuite Cloud Services Contracts NetSuite Data Security Addendum Support Terms and Response Times Service Level Commitment And there is no info about uptime recovery or any kind of reports. So I would like to know if there anywhere…

Hey @Patrick Fresnosa-Oracle ! Thanks for the clarification. . We have to go with Option #2. Appreciate your help! Have a great one!

Hi @Michelle Jabanes-Oracle ! Thank you so much for you reply! I'll check it!

Hi @Michelle Gatdula ! That's it! The user also cannot have any of these kind of permissions. I'm not sure if this were clear in the manual.... Anyways, it worked!! Thank you so much for all assistance!!

Hello, @Michelle Jabanes-Oracle ! Maybe i'm missing something... I've created a role from scratch and give it only the suiteAnalytics connect permissions. I know that is not supposed to work, but it gave me the very same error. This role don't have any of those 2Factor Authentication permissions or any other permission.…

Hi @Patrick Fresnosa-Oracle ! So, in case to escalate an issue we have only the Netsuite customer Support? Is there any way to reach them via web? Thank you!

Hi @Erick Dela Rosa-Oracle ! Thanks for your help!! Have a great weekend!

HI Patrick! Thank you for your reply! I didn't try yet. Is there any way to contact them via web? Thank you!!

Hi, @Micah Timbol-Oracle ! How are you? YES! It helped a lot! I appreciate your help!! ? To be honest, i'm pretty sure that I'll not able to find the project records into "customer" table without your help. It's not that intuitive. Maybe something related to it into the documentation can help another guys to find it! ?…

Ok! Thank you!

Hi @Shamaine Chan-Oracle ! Ok! I understand. We've talked to our account manager and they look deeper into our scenario and they recommended to use some external software to generate our reports once we hit the "hard level" of complexity. thank you so much for you reply!

Hi @Joy Noreen Magoling-Oracle , Thank you so much for your help!

HI @Joy Noreen Magoling-Oracle ! Thank you for your reply! Here you go with the answeres : 1 ) We aren't using Workbooks at all due this issue with the export to Excel. As we can't export from Workbooks our work is limited only to datasets. 2) I'm working with Vendor Bills. Also getting its related Purchase Order and…

Thank you so much @Mikko De La Fuente-Oracle !

Hi @Erick Dela Rosa-Oracle ! Thanks for your clarifications!

Hi @Erick Dela Rosa-Oracle ! I appreciate your reply. But this isn't exactly clear to me. We have a S.S2.0 function (dialog) that is not recommended to use in "saveRecord" method. What we should use it here? The confirm() option works fine, but it sounds really strange to me that SS2 can't manage properly this scenario.…

Exactly @Pierre_Plourde ! The dialog.confirm ignores the return from the promise. Thanks for your comment! Let's wait for the specialist team to help us out! :-)

Thank you so much, Jeff! @Shamaine Chan-Oracle , how are you? Hope you are doing great! If you don't mind, could I ask for you to mention some differences between Advanced Approvals and SuiteApprovals SuiteApp? Something around technologies used and etc... it would be great! Thanks in advance for your help!