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Escalation Process - Oracle Netsuite
Hi guys! Hope you are all doing great!
We are facing some critical issues in Brazil related to Oracle localization services, and we are with a very high impact in production since yesterday with no schedule to fix it.
The localization team released patch that impacted POs and Vendor Bills .
After the fix we have POs still stucked and Expense Reports as a new issue..
The brazillian team closed my ticket as the solution as released in production (but it didnt solve the issue) .
I'm not sure how to proceed with the escalation process.
Is there any customer portal or something like that I could find the company structure or someone locally or even outside Brazil to escalate and help us with it?
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