Hi @User_PUXOS, Please add the Knowledge Base permission in Permissions > Lists to view the Solutions in the case. I hope this helps. Regards,

Hi @lilywu I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,

Hi @User_PUXOS, I'm glad it worked! Thank you for updating this thread.? Regards,

Thank you for the update, Rob! ?

Can you also please confim if the Email Case Capture checkbox is also enabled in the Enable Features? Also, try to log out and clear cache. Let me know how it goes. Thanks,

Hi @User_PUXOS, You can use the general case capture NetSuite Address located at Setup > Support > Preferences > Support Preferences (Administrator) > Inbound Email subtab. For more information, please see SuiteAnswers: Using Email Case Capture | Answer Id: 11045. I hope this helps. Thank you.

Hi Jeff, Currently, there is no separate pemission for Gross Profit and it is logged under Enhancement # 208952 Setup > Users/Roles > Manage Roles > Standard Sales Person Role > Permissions tab > Transactions/Lists subtab: Have a separate permission for Gross Profit. I don't see any available workaround on how we can hide…

Hi Lily, Welcome back and thank you for posting this thread! If English is the preferred language set in the Subsidiary record, the user's preference who created the Purchase Order might be using French in Home > Set Preferences > General tab > Localization. Per my testing, I generated the Purchase Order using French and…

Thank you. I have updated the support team about this.

Hi @Dirk Nieuwkamp, Are you referring to this banner? Please disregard the banner if you have already updated your profile. Thank you.

Hi @Eklon Eleuterio, Did you already have the case number?

Hi @Strategit_Shunta4, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks,

Hi Imelda, This is because of the opportunity attached to the record. Can you please confirm if the copied quote has an opportunity attached to it? Try to make a copy of an estimate and choose an empty opportunity field. The estimate will be saved as "open." Regards,

Hi Imelda, Upon checking, there is no standard process in NetSuite for the functionality that you want. I consulted this internally, and this is also not possible via workflow or script. I found no existing enhancement request related to this and would suggest creating one at SuiteIdeas. I hope this answers your question.…

Pe checking, the Return Email per subsidiary preference only works with certain transactions such as: Purchase Order Sales Order Cash Refund Cash Sale Customer Credit Invoice Estimate Return Authorization This is logged under Enhancement # 346132 | Setup > Company > Email Preferences > Transactions section > From Address…

Filing a support case is the best way we can communicate with your account manager. Once you have filed a case, please send me your case number. Thank you.

Hi @Casey_Long_, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks,

Hi @Johnny Cash, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks,

Hi @Hormese Paul, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,

Hi @Eklon Eleuterio, I am afraid that only your account manager can grant you access to this uptime report request. I suggest opening a support case to confirm who your account manager is. Thank you.

Hi @Hormese Paul, Per checking, Statement is not considered as a Transaction record in the system. This is the reason why it is not following the Subsidiary Return Email Address set in Email Preferences > Transactions. I hope this answers your questions. Regards,

Hi @Vernita, It seems that this is related to Enhancement #94741 Budgets w/ Adjustable Forecasts. Let me tag @Micah Timbol-Oracle and @Katerina Winklerova-Oracle for their input. Thanks,

Hi @Thusi Hettigama, Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on how to remove the Web Store tab, please feel free to reply to this thread. Regards,

Hi Morgan, Please contact Customer Service Support for this request. Thanks,

It seems that we cannot source the remaining fields in the gift certificate. The fields are not exposed to sourcing. As an alternative solution, create a transaction custom fields and use these to pull up the code and the original amount in the email template. Please do not forget to add comments when voting for the…

It is somehow related to Service Level Commitment, but you need to request the Uptime report to your account manager. Regards,

Hi @Eklon Eleuterio, Please reach out to your account manager for the documentation and to request uptime reports. Regards,

Thank you for keeping this thread updated, Kyle. I am glad you were able to make it work.? Regards,

In Permissions Documentation | Answer Id: 9911, you can download the worksheet and learn the implications of assigning a specific permission, or find the permission required to provide access to a specific task or page. You can search and sort the fields most useful to you. I hope this helps. Regards,

Hi @User_O6D8L, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks,