@"WillHendrick", I don't think you can generate backup codes for someone else since 2FA is tied to a user's email address. Also, verification codes by phone using an authenticator app is tied to the user’s registered phone number and email address.

Hi @"PaulFleetwood", thank you for the feedback on the New Sent Email List. Support may still be able to isolate the problem for specific email using the header info or confirm whether an issue was reported around the same time you sent the message.

@"Msid", a similar case suggests checking the employee's record to make sure they have a valid email address. This is required in order to reply to System Generated Emails. Office 365 also provide a RCA tool for analyzing outbound email -…

@"George Williams", the related Enhancement is 111212 : Transactions/Entities > Restrict the contact list to only those contacts associated with that entity/transaction, rather than the entire contact list.

Hi @"paula.courtemanche", I could successfully viewi/edit a purchase order after adding the Purchase Order = Full permission to a custom marketing manager role. Here are a few things to consider when testing as Administrator: * Customize the standard marketing manager role and add the purchase order permission to it *…

@"michoel", thank you for sharing this - it works as expected.

It looks like I might be able to use the 'Create a Center Tab' option to add in new menu options for existing roles - but presumably I can only add in new ones (and not remove any not needed).Also, what controls the order of the Center Tabs? @"PaulFleetwood", this is a common request when setting up new centers in order to…

How about publishing a dashboard to existing roles using the same center type? No need to create a new role in this case - SuiteAnswer Id: 8123

@"katherine_15328", Issue 550779 was released to all accounts on 9/12 and was related to All Areas > Intermittent Unexpected Errors. I think the problem you are experiencing is different from the one reported. Please submit an online case and Support will investigate further.

Thanks Chris. Support will review this shortly. I did find a similar issue 547990 where all roles are unable to view the company's organizational chart when accessing the Org Chart using Internet Explorer 11. Just curious, have you tried viewing the Org Chart with different browsers?

The fix to Issue 550779 was released to all accounts. I think the problem you are experiencing may be different and should be reported in a separate case.

Just to add, after June 30, 2019 legacy NetSuite for Outlook installations will no longer be available from your account. If you did not have the tool installed prior to this date, you will need to use one of these SuiteApps - By Business Needs: CRM

I still use the the legacy NetSuite for Outlook but others may be using the new SuiteApp from Celigo or Riva's CRM - By Business Needs: CRM

@"4018797", additional feedback was provided in this thread - Error while creating invoice using webservice. One other option is to confirm whether the error occurs in the UI to track down the custom field causing the error.

Operations is also investigating a separate issue for some accounts still unable to log in - Issue 559901 was filed to track this.

We received confirmation from Product Engineers that Issue 559874 should now be resolved, and Support will reach out to all cases attached to this issue. Please let Support know if you are still experiencing overall slowness.

Issue 559787 related to 2019.2 Upgrade maintenance has been fixed. All accounts that were impacted should now be able to login and your support cases will be updated shortly. Additional information related to this incident can be provided via your case. Status.netsuite.com was also updated: The incident in our database…

Thanks @"Chris Polanish". Issue 559874 is specific to slow performance on 2019.1 and Support should attach your case to it.

@"Chris Polanish", are you still on 2019.1? Operations is working on a performance issue : 559874 specific to 2019.1 accounts.

Phase 3 of the release included multiple accounts that were upgraded after the maintenance delay. Others will receive a notification about their new upgrade schedule. Most DB's are online and updates will be posted on this thread.

Product Engineers are still working on restoring the service but no eta is available at this time.

@"ChrisDenison", it depends on which DB the account resides, but we are working to get all accounts online asap.

We are currently investigating a similar issue in 544966: Sandbox > Unexpected Error occurs when using Copy to Account (Beta). The problem can impact different record types including Custom Centers, Tabs, and Categories from Sandbox to Production. Please contact Support to have your workflow documented and it will likely…

The upgrade to Release 2019.2 was scheduled on 10/18 but we were unable to complete upgrade as planned for some accounts. We will reschedule the upgrade and send additional communication with the details.

@"3967624", your account was scheduled to be upgraded Release 2019.2 on 10/18 but we were unable to complete upgrade as planned. We will reschedule the upgrade and send additional communication with the details.

An incident in our database infrastructure has resulted in a delay of a planned special upgrade for multiple customers. Operation Engineers were able to resolve the issue for the majority of customers. We are now working on a resolution for all the remaining customers with the highest priority. Please visit…

@"Erick Dela Rosa-Oracle", thank you for pointing that out. Here is the sample script provided in that SuiteAnswer: The following sample shows a client script applied to a sales order form. The script performs the following tasks:When the form loads for editing, the pageInit event sets the customer field to a specific…

Hi @"KariK2", we are tracking this error in Issue 559212 Journal Entry > Make Copy > Your role needs Journal Approval permission of level at least edit to be able to edit approved journal entries. Please contact Support to have your case attached and you will receive status updates. Alternate Solution: Use any of the…

I'm not sure a formula could be applied to the 'starts with' criteria, but you can use custom fields as criteria too - have you tried using a custom field with a formula that concatenates a default value with a space? For example, ({postcode}||' ')

@"Paul Reading", do you have a case number? That type of error may be related to a permission on your role. I haven't seen this error reported before, but can you confirm that your role has the Web Services and Mobile Device Access permissions?