I have resolved the issue. I am documenting the resolution here for anyone else who may need it and for future reference. I had two items with the same Item Name/Number. Item 1: Item Name/Number 12345 is a service item for sale and is inactive. Item 2: Item Name/Number 12345 is a non-inventory item for sale and is active.…

Hi @Venice Jane Lejos-Oracle @Richard James Uri-Oracle, Sorry for my delayed response. I have been on vacation. Can you confirm if you were able to successfully import Kit Items on Nestuite without having this issue? Yes, I can confirm I was able to successfully import Kit Items in NetSuite without having this issue. It…

Hi @Venice Jane Lejos-Oracle , Is this what you are looking for? What is the difference between the unsuccessful 1 item on the rest of the items? That's the million-dollar question I can't figure out. Item type is Kit for all items that won't import. Other items of type Kit imported to this Commerce Category.

Hi Ven, How many items you were trying to import? Approximately 590. All were successful except 1. What are the types of Items that you successfully imported? Inventory, Non-Inventory, and Kits. I was not trying to import any matrix items yet. But, I also do not have a list (or a custom record) called Matrix Options.

Update: I have located the offending kit item. I have compared it to other kit items that can be loaded into the same Commerce Category and I can't see any apparent differences in items.

Hi Elychelle, Payment Methods I want to accept are all checked. Domain Prefix is correct and has not changed. Interestingly, today, the form to enter my credit card information started displaying again. I walked through with NetSuite Support and we confirmed no changes to any of the configuration was made. Support provided…

Thank you @Katerina Winklerova-Oracle. Interesting as I see these: I tried Standard Sales Order - Purchase Receipt but I still didn't get the options. I'll pose the question in the forum. Thanks for your help.

Thanks Katrina. I'll post it as a question. In my installation, I don't see a Sales Order - Cash Sale form. I see a Standard Sales Order form and a Standard Sales Order - Invoice form, I switched to the Standard Sales Order (if that's what you mean by Sales Order - Cash Sale form) but I experienced the same behavior when I…

Thanks Michelle. I didn't catch the fact this was an Employee Center role. I was looking for a place to share what I learned because after two weeks, support was still going in circles, and I just "happened" on something that worked for me.

I just had the same issue. Here is what I did to remove the unwanted shortcut(s). I added a shortcut to a custom record, using the Shortcuts toolbar icon (the star), and then I couldn't edit it. It didn't even appear in my Shortcuts. To remove the shortcut, try: Navigating to setup shortcuts (hover over the three vertical…

Hi @Katerina Winklerova-Oracle. Are you aware of any developer documentation related to the Payment Link feature? We followed the SA 101010 and successfully installed the Payment Link feature; however, it caused some strange events to happen in our Sandbox. For example, some of the features in the Billing subtab, for sales…

Hi Ely, My mistake. I was using a custom form for the import and Quantity Price Break was not visible on the form. I changed to use the Standard Non-Inventory Part Form and there it is. I successfully completed the removal of the Qty 1 column. In summary, the steps you initially provided did work. Here they are again in…

Hi Ely, Thank you so much for your response. The saved search works. To clarify, I have no Quantity Pricing Schedules set up: But I see this for several hundred of my items: I attempted the import in one of my sandboxes as you suggested. Here are screenshots: Here are my accounting preferences for reference: Thanks again…