Tom Dalton · Owner · Silver Medal

Is there a way to set the column widths for the links that are in the body of the "my account" tab? -T

Hello, You may go to Set Up > User/Roles > Manage Roles > Edit the *custom* Customer Center > Permissions Tab > Transactions > Sales Order Level = None. You may edit the other transactions listed and set the level to none for those you dont want to show in the customer center. Help Guide: Customizing the Customer Center…

Well, don't forget that it also took a year+ to get GCO added as a feature in the first place. So, they come in way behind the curve and then it doesn't work to boot. This is why we shut it off in our account. We've got a number of issues that all match this same M.O.. T

Today a customer called and said "why do you only offer UPS ground". After a minute I realized he was in Google checkout. So, why is UPS ground the only method showing in Google checkout? I believe that all methods were previously available. Is this a new glitch with the GCO/NetSuite integration? -Tom

To be fair, it could be that GCO just wasn't designed in a way that is compatible with NetSuite. If so, then that should probably be communicated to us by NetSuite. Most of our other NS issues however are not dependent upon 3rd party services ...like the "enhanced checkout" with all of its issues. T

we do get an error every time an order is passed, although it does seem to pass correctly Does someone have the defect number for the constant Google Checkout emails stating "order notification failing"? Thanks, Tom

Also, is there a way to hide the "HELP" link displayed to the right of our customer's name? -Tom

BUMP. This Google Checkout shipping flaw (prioritized as S1) persists!!

This issue requires a general improvement on how addresses are classified as business or residential in the NS web store Will it finally be possible to give our customers access to the "business or residential" field?

We turned off GCO about a week after my previous post. We didn't seem to loose any sales, so we are keeping it off. There have been bugs in the NetSuite/GCO integration since day one ..so we gave up. Add it to the list of features that we asked for and yet we keep turned off in our account.

Never mind. Defect #190187 - GCO: Getting a persistent Error code 500 even after processing GCO order successfully prioritized as an S3 I'm wondering if it would be helpful to just set up a rule in my email to forward all google "order notification failing" emails directly to the NS case # 190187.

The bigger issue (for us) is Defect #192823. Prioritized as an S1. GCO: Shipping methods displayed on the Google Checkout Cart does not computer the real-time rate and displays the value of the Default shipping Method assigned to the shipping items. That one is causing us way more issues as we have to call each customer…

I was hoping this would be the greatly anticipated NS breakthrough that covered a large number of missing ecommerce features (without paying for the services of additional NS partners). Like, real product image names with .gif and .jpg extensions so we can be found by "google image search" ...or a cart that can suggest…

e had three new vulnerabilities that came up overnight. 1. Name = SSL Weak Cipher Suites Supported Description = The remote host supports the use of SSL ciphers that offer either weak encryption or no encryption at all. Note: This is considerably easier to exploit if the attacker is on the same physical network. 2. Name =…

You're doing it the right way, but "the right way" gives the wrong results in NetSuite. There is a long thread about this elsewhere in the UG. I've never heard anything about NS fixing the issue and the issue (and the enhancement request to fix it) has existed for years. T

also, see... https://usergroup.netsuite.com/users/showthread.php?t=14504

Are you saying that your browser can somehow force NetSuite to serve up an image that it doesn't server to any other browsers? I can't see how that would be possible. We use macs so I don't think CTRL+F5 will do anything. Like I said, we have a function in FireFox that forces the browser to erase anything it has downloaded…

NetSuite responded by saying... I checked on this, the steps given to you which did not work is only a workaround that worked for some customers. Caching is happening on the backend which we have no control at the moment. Also, Found this in Google's online help for Chrome. Ctrl+F5 or Shift+F5 "Reloads your current page,…

Your NS account may be on a dedicated server which might make your image cache update quicker. It can be nothing browser related. What you're suggesting would be like me saying my brand of cable box can get the next episode of "the office" before it is actually broadcasted. Like I said, maybe someone else (Like Mark or…

Not what he said. He said he was on a faster server than I am on.

How could the browser have anything to do with it? I'm missing something or else you're not getting the issue. All browsers (that I've used) will upload the image to NS within seconds. I can even browse to the item in the NS back-end after uploading (while not in edit mode) and see the new image ..thus confirming that it…

Is there a way to make NetSuite STOP defaulting the shipping method to the first method used (per customer). We've got the default set to UPS ground for the webstore orders, but it still defaults to the method used on each customer's first order. -Tom

You could use an item template that doesn't show the price. Then, add static HTML (as part of the item description) that shows the item's price. It would have to be manually updated each time the item's price changes. T

We've quit using some of them because of low ROI. We kept NextTag because they were one of the better ones. Froogle/Google-base gets us the most sales and its free. T

Nextopia. Love it. The can set it up to pull from a NS saved item search. So, make a search like "inactive = false and show in web store = True" and give Nextopia the search ID and they'll set it up to pull your data on a schedule. They also have great reports and marketing headers based on what the customer searches for…

NetSuite search has no sorting after the search (by price, popularity etc). NS can't match misspelled searches or plural entries. It doesn't auto-suggest or auto-fill as they type. The "weakness" list is long. I like the Nextopia search, but I just wish it worked directly with our NS data and not just our google-base data.

We lost our secure badge as did other NetSuite web-stores that I've looked at. I think this started the same day that we got the 2010.1 upgrade. -Tom

Anyone using a third party search such as: Nextopia, Celebros, SLI and etc Any recommendations or comments? Bump! Any new information on these other "site search" products? I'm using the Nextopia demo right now. I see one big flaw. It doesn't get its data from NetSuite. So, if you put in alternate terms for an item (in the…

Meir, do tell! Post in here please.

Never mind, we lost our secure badge for a different reason and the problem has been fixed. -Tom