@Cherry Eunice B Licyayo-Oracle I don't know what happened. I created a backup and deleted the original. It appears that it made all 180,000 past customers' accounts all non-taxable. and I just caught it today. How do I undo this?

@Tigran Shahnazaryan thanks for the information. Would you mind sharing what criterias you use?

@Jam Amper-Oracle This is what the CSV file looks like. The customer ID and company name are its own column. There's no reason why they would appear in the same line in NetSuite.

@Jam Amper-Oracle Thanks for the response. How come whenever I create a new import, it always skips step 3 file mapping? I've following the help center page and it still skips step 3 https://691050.app.netsuite.com/app/help/helpcenter.nl?fid=section_N347303.html

@Shorin Rio Daa-Oracle Hi, again. Last time we talked about invoices with more than 10 tracking numbers makes the line items disappear. I found another error. On the sales order/order confirmation, if I have more than 10 lines of characters, it does the same exact thing.

@Judith Culanding-Oracle I either don't have access or I can't tell. Can you point me in the right direction?

@Judith Culanding-Oracle They go to our website, log in, click on billing/invoices, which is connected to NetSuite. Payment is complete on the customer's end. However, we have no knowledge of any of it on our end (NetSuite). One of three things happen: either we stumble upon it while following up, the irate customer calls…

@Angelica Mae Segador-Oracle Hi, Angelica. I have some active invoices that I can show you. Out of privacy of the customer, is there another way for me to show you those documents? It seems as long as I do not fulfill 10 or more shipping labels for multiple locations for one invoice, the line items and tracking numbers…

@Shorin Rio Daa-Oracle Hi, this is what we have.

@Shorin Rio Daa-Oracle I created a sales order, under items, I click on Enable Item Line Shipping. Itemize the products shipping to 12 locations Fulfill or bulk fulfill from the initial instructions you taught me; Bill as Invoice, print invoice. And the result is 12 tracking numbers all on one page and no itemized product.

@Shorin Rio Daa-Oracle I was able to replicate the issue. If I bulk fulfill 10 or more shipping labels, the invoices removes the product line items in what should be at least 3 pages, becomes only one page with jumbled one-page tracking.

@Shorin Rio Daa-Oracle Same one as above

Shorin Rio Daa-Oracle Your usual — Sales order > Enable Item Line Shipping > input all the items going to its individual locations > Save and Fulfill > generates 12 labels > invoice> Save and Print> new tab appears this invoice with line breaks in the tracking number and missing all the itemized products.

@Shorin Rio Daa-Oracle Thank you for that. Do you know why bulk fulfilling using your method, the itemized products disappear from the invoice? I don't know if the tracking numbers have anything to do with it, but I was expecting at least 7 pages. I had to attach the 7 page estimate onto this one page invoice. Also, how do…

@Shorin Rio Daa-Oracle Is there a way to reverse a bulk fulfill? Say for example an error happened and one or multiple labels are going to the wrong addresses? I know there's a way to doing it one at a time, but not so fun when there are many.

@Shorin Rio Daa-Oracle I love you!

@Judith Culanding-Oracle Hi, Judith. I was hoping it would itemize the ship-to address on the sales order/receipt/invoice itself. For example, Jane is buying 10 laptops shipping to 123 Main St, AL; 4 laptops shipping to 456 Down Dr, CT; 3 laptops shipping to 789 Up Blvd, NH. Currently, I see 3 itemized lines of the same…

@Michelle Jabanes-Oracle Yes! The attachments are often removed from the source (e.g. Version 1.9) and replaced with a new version (e.g. Version 2.5). Thank you!

@Bry Cabria-Oracle OMG. Why was it impossible to find it using the search bar. Thank you for the directions. I will play with the settings and update you if I've found any success.

@Bry Cabria-Oracle @SouthernSun Hi, Bry and SouthernSun. I don't seem to have SuitePromotions. Is that a special addon?

@Clarisa De Torres-Oracle Thank you for the information. I did go through that. I was able to re-create a credit for an invoice, but that seems to be all I can do. All the other options of applying a discount is through a customer calling in in order for me to apply the discount. What I'm trying to achieve is through…

@Clarisa De Torres-Oracle Yes, but the sample size is too small. I will update you in about a week.

@Judith Culanding-Oracle Hi, it appears to be a custom field.

@Angela Bayliss Oh, wow. I didn't realize you can click on that. Thank you!

@Bry Cabria-Oracle I'm not sure yet. I'm getting my CPA involved. @市倉丈寛 This looks promising. I'll have my CPA look into this.

@Niks Blando-Oracle Generally, the error is determined by our shipping courier and the minimum/maximum weight. For example, USPS First Class limits our maximum weight to be .99 lbs. I have to manually update any order that exceeds .99 lbs. FedEx Ground limits our minimum weight to be 1 lbs. The difference between staying…

@Ayitah Tallada-Oracle It works! Thanks!

@Michelle Jabanes-Oracle Thanks. I was able to query a list. My next question now is what happens when I perform the update? My option is "inactivate." Because there are over 76,000 accounts that I would like to archive, I'm afraid of what *Inactivate* actually does. Does it render the accounts closed, deleted, or…

Hi, Patrick. The Mass Update worked wonderfully! Thank you!

@Patrick Fresnosa-Oracle Hi! Thank you for the assistance. I am using what I know about NetSuite, which is very little. I believe I am using vanilla NetSuite. No third party apps installed. Yes, I am using Sales Transactions (Sales Order, Invoices and cash sales). I am in the eCommerce industry and government agencies…