@Richard James Uri-Oracle -- we need your expertise here.

Hi @Afrinaaz , Glad to have you with us today. Thank you for creating this thread. 😊 Hi, Everyone! You are welcome to join the conversation and share your insights.

Hi @Carla S. , Thank you for your valuable input. @Rhys Gottwald do you still need assistance on this topic? If so, kindly check the previous message and let us know if you managed to assign the new WMS Limited Access roles. Best regards,

Hi @Dext3r , Thank you for creating this thread! Please allow our gurus/members to look into this and update you for any findings. Meanwhile, make sure: - to clear the browser's history (including cache and cookies) -to check another browser to see if the issue persists -to check one of your other roles (to see if this…

Hi @H3NO5 , Thank you for creating this thread! Please allow our gurus/members to look into this and update you for any findings. To other users who may have insights with regard to this topic, feel free to add your comments by replying to this thread. Kind regards, 

Thank you for your insights, @John Griffin 👏 Hi @ImeldaSanchez , were you able to check the amount of email messages provisioned following the details from the comment above? For any other concerns related to getting more email messages allocated, please follow up with your account manager in NetSuite Oracle. Best regards,

Hi @Amjad Kasem , To create a letter template, you must first download the sample data source file from NetSuite. This data file contains all of the tags you can include in your template. Download this sample data source file one time, and then use the file for each letter template you create. To download the sample source…

Hola @Panadick, @Jessica Mercado , Usted debe buscar un usuario que tenga el mismo rol del Centro de proveedores y publicarlo desde allí. Pero primero, debe iniciar sesión como administrador y otorgar permiso al rol para publicar un panel. Sugiero consultar estas SuiteAnswers para conocer los pasos: 78542 , 8122 . ¡Espero…

Greetings, everyone! We have a fellow member, @User_UEJ7U , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

Hi @Kedalene , Thank you for creating this thread! Please allow our gurus/members to look into this and update you for any findings. To other users who may have insights with regard to this topic, feel free to add your comments by replying to this thread. Kind regards, 

Hi @Jeroen Sprangers ZS , Glad to have you with us today. Thank you for creating this thread. 😊 Hi, Everyone! You are welcome to join the conversation and share your insights.

Greetings, everyone! We have a fellow member, @Burton_K , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

Hi @ojn , Is your bot able to use a desktop authentication app? Chrome browser has an extension called Authenticator and I think also Microsoft provides a desktop authentication app. If the bot is not able to use a mobile application, maybe it can access the desktop to pick up the authentication code. It can be an…

Hi @Todd Juenemann , I would like to follow up on this thread. Just checking if you were able to see my previous comment. I was able to select the customer role on the partner record and because I cannot replicate your issue, I need to see what you're trying to accomplish and how. This is why I need some screen captures to…

Hi @jono101 , What kind of scheduled reports do you intend so send? Are these vendors valid entities recorded in NetSuite? Please attach some screenshots of the steps you make in sending reports (and remember to blur out sensitive data such as names, company IDs, personal identifiers etc.). Thank you and best regards.

Hi @Kedalene , If customer was guided to SuiteAnswer, this means it's a matter of setup/normal behavior and assistance on how to do it will not be provided to basic customers, unfortunately. I cannot interfere in the communication of our colleagues from support with the customer. I hope this helps. Best regards.

Hi @Todd Juenemann , My mistake, I wrote Vendor instead of Partner, the test was done on the same record (partner), I corrected it in my original message. Some screenshots would be useful to see how you try to set up the custom center and the custom role. Also please try to capture the options you have when clicking the…

Hola @Jamer Chavarrio, Me gustaría hacer un seguimiento de este hilo. Por favor, infórmenos si necesita más ayuda. Si el comentario anterior le ayudó en su preocupación, por favor haga clic en "Sí" en "¿Respondió esto a la pregunta?". Esto ayudará a otras personas con la misma pregunta a encontrar fácilmente la respuesta…

Hi @User_EPWHS , I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Best regards.

Hi @Kedalene , In case your customer has Basic support type and they request support for 'How To' questions, they will be referred to SuiteAnswers and not directly assisted. Unfortunately basic customers will be assisted with reporting defects only. If our colleagues in support concluded it was not a defect but a question,…

Hi @User_EPWHS , The initial response time is the duration between the time the case was created and the first response to the customer. A response is logged in the system when you perform any of the following actions from the case record: log a phone call log an event send an email message A response is also logged in the…

Hi @Todd Juenemann, May I ask how you set up your custom center and your custom role ? I followed the SuiteAnswers article 36160 and I managed to assign the role to the partner, but there is only one option of role you can add in the Access tab on the partner record. I was able to select the custom role from the drop down.…

Hi RickG_1136, @Angela Bayliss , I would like to follow up on this thread. Just checking if you were able to see the previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @User_UEJ7U, Glad to have you with us today. Thank you for creating this thread. 😊 Hi, Everyone! You are welcome to join the conversation and share your insights.

Greetings, everyone! We have a fellow member, @Kedalene , who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

Hi @Nate Elsner, I would like to follow up on this thread. Just checking if you were able to see previous comment. Best regards,

Hi @Vernita Thank you for creating this thread! Please allow our gurus/members to look into this and update you for any findings. To other users who may have insights with regard to this topic, feel free to add your comments by replying to this thread. Kind regards, 

Hi @Paul Reading , Thank you for creating this thread! Please allow our gurus/members to look into this and update you for any findings. To other users who may have insights with regard to this topic, feel free to add your comments by replying to this thread. Kind regards, 

Greetings, everyone! We have a fellow member, @User_CZ26J who could use our assistance. Please don't hesitate to share your knowledge and best practices to help them out. Your input is highly valued and appreciated!

@Angela Bayliss thank you for clarifying, also for noticing the sensitive data displayed, I blurred it out right away. Best regards,