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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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I have found that you need to clear out the saved search that you are trying to replace then hit save on the KPI Scorecard. That field will now be blank. If you go back in and edit the KPI Scorecard and enter the saved search that you want to use it will correctly show the results of the new saved search.