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KPI Scorecard - unable to change search used for Custom KPI

edited Dec 2, 2019 2:00PM in Account Administration 5 comments

Hi there -

I have a number of KPI scorecards that we use as our dashboards. I am using all 10 Custom KPIs, having defined searches for each.

I need to *change* the search used for one of the Custom KPIs to a different search. When I re-define the Custom KPI by choosing a new search from the drop down list, the KPI does *not* change - it continues to use the old definition. If I change the search itself it works, but I want to change it to a *different* search, but the calculations continue to use the *old* search.

Has anyone run into this before? And if so, what can be done to fix it?

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