Angela Bayliss · Senior Solution Architect · SuiteMaster

snoggers, I really feel for your attitude, when I find something about NS I can praise, I give it my all. If I may ask, do you have advanced inventory? If so, is it still worth the cost you shelled out?

I have contacted FedEx regarding this request, and they asked me the following questions: [LIST] [*]Could you send me the customer name and location? [*]Would an alternate return address work for them, or do they truly need no address at all? [*]If the recipient refuses the package, or it is otherwise undeliverable, what…

c'mon- anyone? can anyone help me here? Surely I am not the only one who has ever needed to do a blind drop ship?

nobody? anybody out there?

Don't worry Angela, I try never to comment on my customers' state of mind ;) Don't we all.... It is working, thanks. Have a great weekend!

I know you are right, but why can an employee approve their own PO in the UI. *sigh* Time to re-re-write our policies . . . -Andrew well, because they are buyers, not execs- silly. separation of duties....;)

but wait- there is more- it seems that someone can also go into the invoices and change the serials there- with no record in the audit trail. The common factor seems to be serials - you can change them with no impact to the history or system notes. Welcome to April.

Malin, my question is a bit more basic than that. Simply put, in what table can bin numbers and serials be found? It is not in any of the item tables, or transactions, at least not where I have seen them. Am I just not looking closely enough, or are they there at all right now? I have not found a way within Netsuite to…

It works for me. I am using IE7. I only opened the one on data mining, but it worked fine.

Good point on the SOX complience. I can understand with expense reports 100% but for a director to have to get a VP to approve a $200 PO seems like overkill. I don't know? Maybe the workaround is to give them access through the UI and not the employee center, either that or get someone on their staff to enter the PO's for…

In v11, we added system note tracking for 'body' fields on transactions, previously the audit trail was much more limited; so there's a lot more auditability than there used to be. The issue with tracking line item changes is that the database of system notes would become unmanageable due to the volume of data. I don't…

Funny how the "usual" level of activity is unusually busy... Perhaps after 6-9 months of hearing this, it's time to re-evaluate the usual level of activity... Just a thought. :) perhaps the activity is because they did re-evaluate support- I think someone is listening, Jon. Just not completely sure who it is. Since we are…

ok, malin, if I may ask one more question- I looked for these yesterday for a long time. I searched the guides. I browsed different tables. Am I losing my mind, or were these tables not exposed? Actually, not sure I want you to confirm I am losing my mind. Anyway, thanks so much, I am off to dive into ODBC.

why, the person who is the first level approver for his cost center, depending upon the matrix approver amounts, of course. He is just an employee, remember. :p

We have employees with the employee center. When they enter a purchase request it gets routed to their supervisor even if the request is below their approval limit. Is this as designed? I would think if the request is within their limit they should be able to approve their own request, No? -Andrew approving your own…

I am seeing that invoices e-mailed from NS are also going into spam. I have been getting many bounced e-mail notices, from invoices as well as sales correspondence. We don't use e-mail campaigns yet, so I doubt that this has the impact on me that it has on others. Even with the volume we do, it is noticable. What is up…

We are on the west coast- we had a terribly botched implementation by Pro Services. We have recovered, and the system is working well, for what we have reimplemented. We have silver support, but the fact is that silver support is relatively useless, and I am becoming very frustrated as I implement new areas, and they only…

ya, well, the whole serialized inventory feature is severely crippled anyways. It was born that way. :( Yeah, well, perhaps it is time for it to grow up then? I haven't seen to many issues with serials, and 95% of our inventory is serialized. This seems to me to be an issue with audit trails- a sort of spillover from my…

Hi Barry, you forgot one scenario- for the sole purpose of making Angela nuts. ;) actually, it was much simpler than that, the warehouse got the paperwork mixed up. The problem is not so much in the fact that they changed the serials, it is in the fact that the audit trail did not show me that. Hence, the paperwork we…

UMM red tail, I read your post a few times before I finally figured out what your asking. When you inactivate an inventory item that has an on hand count- nothing happens to the on hand quantity, it is just inactive. These would have to be manually adjusted to clear out. Why would you inactivate an item that you have…

Hello, We are in the process of implementing Netsuite within our organization and are having trouble with the opening balances in our General Ledger. We started off by passing journal entries to enter opening balances, but doing this doubles up the balances in our general ledger (our general ledger shows an opening…

I just had a (gasp) proactive call from a support rep for the first time ever! I assume that you had something to do with that Evan; thank you! Very pleasant change, I hope it continues. Scary, Isn't it, Jon, but in a fabulously good way... ;) It happened to me not once, but three times in one day a few weeks ago- seems…

Well, I don't want to keep hammering a nail you don't seem to be interested in, but NS Partners are pretty much exactly "on demand support". It isnt that I am not interested in it, it is that I now find we are absolutely locked into a support contract that does not typically provide support. Knowing that we cannot drop NS…

If I am understanding correctly, then you do have something to worry about here. If you "inactivate" items with on hand value, they will not go away. They will sit there- probably nice and quiet, and come back to bite you. You need to get rid of them. there are a couple ways you can do this. Andrew may be able to help here…

and who says support is not improving by leaps and bounds ....

WOW Angelelika- I would imagine that you should file an online case right away, and post it in here, so they can get on that- before it happens to the rest of us.

One should have gone out last night....hopefully we are back to normal, and they will go out daily. If anyone did not recieve, please reply. We aplogize for the interuption in service. James Dantow, Mgr of Support Hey- got it- thanks! These are very helpful when researching issues.

Suzanne, Thanx for the response..did you mean to say import? Thats what im trying to do ..import. Thanx, Jon In most imports- items, customers, leads, contacts, etc, the unique identifier is the same as the customer (lead, contact, etc ) name- these must be unique. (cannot have 2 customers of the same name) For contacts,…

I still have mine, try a different role? A different role, as opposed to an admin, that I work in daily?

I use this a lot- many many times throughout the day. I typically work within saved reports over and over for a few days, then move on to new saved reports. Having this ability saves me a lot of time as I did not have to filter through the entire list of saved reports. Where did it go? I still see it in my test databases-…