Angela Bayliss · Senior Solution Architect · SuiteMaster

just hit 38 minutes on hold-

Oh I agree that an audit trail is a must! But that is after the fact. I want to prevent the problem in the first place, and gain a greater feeling of comfort in the data integrate and security. Oh and tell Krish0nan "thanks for high jacking my thread!" -Andrew OK, you have me on that one. I wasnt' arguing, just trying to…

Why can't you customize the System administrator, to lock them out of certain area's? Then it seems the only problem would be to keep them from assigning the admin role, and a saved search and alert would cover that, no?

maybe I was not clear, but it seems that if you give someone access to set up roles, they can assign access to any part of the system. Therefore, an assistant admin to help CRS and build roles for new employees could assign themselves or anyone else access to anything. The issue is when you give someone access to set up…

Definitely don't set any dynamic default. There is nothign special you have to do to these fields, other than make sure they store their value. The only thing I can suggest now is put message lines in the code to see that it is getting to each line etc. I removed the dynamic defaults- was just an attempt- no matter how…

I think this is an issue for larger companies, and catch 22 with NetSuite. NetSuite is One Fully integrated system, which we LOVE! But; as we grow our proprietary and financial data becomes more sensitive. In our case sensitive enough that finance “owns” NetSuite, not IT. We want to pass on some of the daily work to lower…

Sorry, off topic, but related, a audit trail of admin changes made and by whom would be invaluable. Like who created what custom field and when, who and when a role was created, edited, etc, etc. My account has had several consultants working on it, along with myself and an audit trail - yes please. Delegated admin, maybe…

Angela - 121957 is fixed for our 2007.0 release, NS will track changes to the credit hold field. I would still like to figure out why the script isn't working for you, and in particular if you need this audit trail before the next release I can work to help figure it out. I would have a QA person contact you directly.…

getting closer- if anyone else is following this as well, the only major difference is that I had to first go in to enable features, and enable server scripting- opened me up to a whole new world. anyway, I am now getting this error missing ) after argument list (trackCreditHold#11)

Angela, I do see your case that you submitted. The reason that you received that pop up box was because you selected a Product Area of Performance. For each Product Area, we will request additional information that will help us troubleshoot your problem or respond to your questions. We'll get someone to take a look at this…

May I ask where these are found? these system notes? or will they not be ready until the release? OK, I was not clear on exectly what system notes are. I did a search in the help guides, and found this. Searching System Notes You can search the history of a record's system notes in NetSuite to investigate changes that have…

I went in for a weekly check on the credit holds, found a bunch of them off again. However, this time, I cannot seem to find the field on mass update of customer records. Last week, I updated all records at once, to turn the auto hold feature to "auto", this week that is no longer an option. Am I missing something?

here is the exact script I am using, and my engineers say it is right. function trackCreditHold(type) { oldrec = nlapiGetOldRecord(); newrec = nlapiGetNewRecord(); if (oldrec.getFieldValue('creditholdoverride') != newrec.getFieldValue('creditholdoverride')) { newrec.setFieldValue('custentity_credholduser',nla piGetUser());…

I thought I would get cute and disable the "hold" field- once I updated everything to auto. Seems you can't do that on the forms. I cannot even make it not show. methinks I made somebody mad.....

good to know- one question down. I did figure out how to test this, so now, I just need to figure out all the details of actually using it. Although, when I test it, it seems I can't get the actual fedex info on the label...sigh... anyone?

my day is not a total loss Evan, I am about to oversee our physical inventory count for Q1, and my bins work beautifully.;)

Have you deployed the script for all users? Are all the fields set to "store value"? Does it work in any case of a change of the field (I only tested from going from auto to on). Thanks, -e Deployed the script for all users? how about I tell you exactly what I did do, because I don't understand what your asking: I created…

I need an update on this ASAP- I have been buried all week, and I just got an angry call - when I checked, I had a total of 48- yes 48 customers with their credit hold turned to "off" Until I can tell who is doing this, I have nobody to yell at but my dog. c'mon guys-what good is enforcing credit holds, if they can be…

May I ask where these are found? these system notes? or will they not be ready until the release?

Mass update was not working correctly, we had to disable it. However, it turns out that any kind of direct list editing on any field was changing the credit hold to auto. That may have been the cause of your mysterious unsetting. That issue has been resolved. Thanks, -e wow, Evan, for once it wasn't PICNIC? wonderful to…

no go. I even went back and recreated the script- copy and past- added 3 returns, tested- same error did it again with six returns- same error. here is the error log sent via e-mail- perhaps it makes sense to you? Date & Time: 3/30/2007 1:13 pm Record Type: Customer Internal ID: 2459 Execution Time: 0.00s Script Usage: 10…

ok, I have been able to sucessfully follow all the steps outlined, and have gotten the script to run without errors. However, when testing, no values appear in the custom fields, when I turn the holds off and on. Any idea what I am doing wrong?

just got a call from netsuite support- they have removed this as an enhancement, and logged it as an issue. Evan, I stand in awe of your power- you, my friend, ROCK

can anyone tell me how to test this, without incurring charges at fedex? Methinks I really need to see this work perfectly, before I venture into uncharted water.

Evan, I redid this. Started again- went through this step by step, with attention to detail that is making my eyes hurt. I copied your last script, and what do you know- no error. The script runs. However, the three fields that I created on the entity record remain blank. I went into the custom fields I created, and…

Angela - we won't be able to fix this before 2007.0. Here's a script that can help you track this down in the interim. To use this, create 3 custom entity fields that apply to customer. Label = "Credit Hold User" id = _creditholduser Type = List/Record List/Record = Employee Display Type = inline text Label = "Credit Hold…

That should be logged. Please file a case. Thanks, -e Thanks, Evan- I submitted it. However, I got a popup page that said " Important Peformance Information Needed - please read Please collect the following information from the page you are having problems with, which will assist with the investigation:" then goes into a…

good to know- one question down. Although, when I test it, it seems I can't get the actual fedex info on the label...sigh... anyone? HA- figured it out. Never mind.

Make sure you have weights entered on all your items and/or a reasonable Default Item Weight set in your Accounting, Ordering/Shipping tab. Research dimensional weight on FedEx's site and consider if on bulky items you you should enter the dimensional weight vs actual weight for those items so your shipping rate is more…

I guess I am asking if the person updating the order needs to enter something in the custom field to state that it has been updated -- or does netsuite flag orders somehow that you could tell the last time it was updated after original approval. I am also wondering what parameters to set on the saved search that would…