Angela Bayliss · Senior Solution Architect · SuiteMaster

Hi, Jim - First of all, thank you for taking the time to send us your thoughts. Although I am sure Valerie will respond herself, I wanted to get a quick response out to you as well. I am a member of NetSuite's Technical Publications team, and I can assure you that many, many changes/updates go into the Help documentation…

weird, connecting from Oregon or Atlanta fails. :confused: Seems they can connect from California as well. What is your cell again Ray? I hear you know it all.....;)

Good point, Jim. And a good test case for NetSuite's QA group, too. Cecelia Wow, I am seriously reconsidering my perspective on help today. Not to Hijack, Cecelia, but I just tried to quickly reference something on a 2007 import. This is a total nightmare. It is exactly what you have said here, applied to imports. :eek:…

Jim - I feel your pain in terms of downloading PDFs and not wanting to go back to re-download / print them again two weeks later. That would certainly be a waste of paper for you and your team. Just for my own knowledge, can you tell me which PDFs you refer to the most? Also, this is more of a usability question, but do…

I have entered a doc enhancement to add a topic to our Help Center on how to access NetSuite University and the webinars. Thanks for the suggestion. Thanks Valerie. you Rock. Any chance anyone can tell me how to fix this on a mac? Same error :confused:

hmmm, is 8 minutes long enough to wait? Seems the two of us who cant get in are on comcast, other than that, we are on opposite sides of the country, so not the same workstation (or even close), but seeing the exact same thing... Connection failed, now, at 11 minutes since launch.:confused:

Wow, Jim, You are seriously on a roll. I like this one. gets my vote. thanks Jim!

Jim, Yourwonderful. Thanks.

Have you looked at the report "Inventory Turnover"? It can be found at Reports-Inventory-Inventory Turnover. Since it defaults to show average days on hand, it may be a good foundation for you to start with.

Let me clarify. If a user says "Is there a partner that I can hire?" It is valid to communicate "I am a partner that you can hire." If a user says "How do I setup up my marketing campaign?" it is not valid to communicate "I am a partner that you can hire." There is a simple reason. That user may already have a partner.…

Slippery slope - best to avoid if the question did not specifically refer to a partner. thanks, glad to hear it.

I feel that in the discussion that has ensued an important element of my question has been lost. I want to know if it is ok to ask for recomendations from other users for suppliers of services (customisation, support, etc.). I don't want the suppliers themselves to respond (I can Google), I want to find out what other…

Hello Brian, Good points. In my honest opinion, I completely agree with NS stance that marketing has no place within the user group. When an end user is struggling, there is little as disheartening as being provided people who will fix something for you for a price- as opposed to simply answering the questions set forth.…

Thank you Phillip. Much appreciated.

Let me clarify. If a user says "Is there a partner that I can hire?" It is valid to communicate "I am a partner that you can hire." If a user says "How do I setup up my marketing campaign?" it is not valid to communicate "I am a partner that you can hire." There is a simple reason. That user may already have a partner.…

Statement made; "I want to find out what other users have found useful, whether the services are from Netsuite or third parties." Ans: Discussions for 3rd party apps that are not used in conjuction with the application should not be discussed within this forum My apologies, I understood that to mean services provided by…

Thanks for pointing out this problem. On the "Pre-populate Contact Records" page, I entered the correct path in the text box ("Please provide suggestions to improve this help topic."), and then clicked Submit Feedback. We're using Submit Feedback to gather and track comments on a page. This should get the technical…

I hope the information above cleared up any concerns. The forum is a continuous work in progress and there will be future updates as we move forward. Your input as always is appreciated. Let me know if you have any more questions or concerns and I will do my best to provide you with the answers you require. Phillip, Is…

Good Morning Phillip, I too, read that announcement in confusion. As it reads- f-NetSuite specifically prohibits the solicitation of UG members for services provided by other members either through posts, UG private messages, or any type of outside communication such as e-mail or phone. So, to clarify this, is the…

hmmm. you say tomatoe, I say tomato-when concerns are backed up by instances of the supporting facts~ Incompetence- mistakes- mis communications- whatever it should be called according to Netsuite, shifting this into a personal attack upon the user voiceing the concern in my humble opinion, does a great job of glossing…

Oh I see what you're thinking. No, nothing like that, it's just that the first one was an unmitigated disaster ON site, so hiring someone OFF site is an additional risk they don't want to deal with. Cecelia Since I know this story, I have to chime in- Cecelia, I understand your bosses fears, but I really think this whole…

I'll jump in on this one. In my position, I have a bit of a unique perspective here, (at least I think so) as I can see both sides of his argument. This forum seems to be driven by the users- we are lucky enough to receive the advice, insights, ad attention of those at NS who make a difference, but the simple fact is that…

It is probably easierto just re register, usingthe correct name, rather than jump through hoops and try and explain why you want to change another users login to make it your own, IMO

Register under your own name and netsuite login, I imagine. Shouldn't be that hard.

I think you're right. This is a pretty good community. We mostly need some moderation in terms of light organization vs moderating to censor, lock, or remove threads. Some forums out there allow for moderating by highly active/contributing users (hmmm such as yourself). If such permissions are available for NS to grant a…

We are hiring a full time employee to moderate the forum. Thanks, -e Thanks Evan, another great delivery. While I love luci, Phillip seems to be jumping right in and doing a fabulous job-brave soul. Looking forward to the difference, its nice to know there is a NS person lurking, and staying on top of things. :D

I imagine if we really want to see a change, we should lead the way. As a group, we may consider several things: giving tips and advice to newbies on how to search and post in here for maximum results, and beg and bribe NS to consider putting it in the announcements, or at least pointing it out to new users. Gently (no…

Thanks Angela, so where do I go to get answers to those questions? I havn't heard back from my sales partner in a while.. My best guess is to rattle the cage of your sales rep. If you haven't heard back, be persistent. sqeaky wheel and all that ;)

yes, but not in any organized order. JMU had some great ones, Cecelias as well, even I grumbled about a few- but not spelled out as a list of demands. Luci is amazing, and does a great job with what she can, but her time is limited, so if there is going to be someone full time, prhaps they may have more time to make the…

We are hiring a full time employee to moderate the forum. Thanks, -e Thank you, Oh kind NS gods- one last question- will the forum formatting chnage, or stay the same? Or is the jury still out?