Tigran Shahnazaryan · CEO @ Novelance · Gold Crown

Hey @JM Benitez, Most probably, the issue is with the "Shipping Label PDF/XML". Did you check what address the label is pointing to? You should be able to update it to print the correct address.

Hey @Warren Ashcroft, I assume you are using the APM tools to analyze performance and identify areas for improvement and potential bottlenecks. If you are consistently seeing 80% of the slowness is due to the "Server", you have to open a Support Case and ask them to investigate. If all configurations and customizations in…

Hey @Tiffany_A, If the Saved Search is set up correctly, it should work. In some cases, the issue is the criteria. Other times, value of checkboxes, such as "Send on Update" under the "Specific Recipients" or "Recipients from Results" tabs. Try using the "Send Emails According To Schedule" for testing purposes and see if…

In certain cases, you need to customize the "3 Way Match" workflow to accomodate specific use cases. Can you share the exact error message that you receive? Also, do you create Item Receipts for Non-inventory Items?

Hey @Yee Yie, I reviewed the "3 Way Match Vendor Bill Approval" and didn't see any restrictions on "Item Type". If an item is supported by the Procure-to-pay module, then the 3-way matching workflow will work for it.

Hey @Karen See, I recommend using "Internal ID" instead of the Name for most records. Instead of entering the "Department Name" in the CSV Import File, you have to enter "Department's Internal IDs". In the Import Mapping Screen, ensure you let NetSuite know you are using "Internal ID" instead of "Name".

Hey @Karen See, What you are experiencing is by design. I agree that it is somewhat confusing, and it would have been great to have an option to show both the Account Number and the Name. Currently, there is no native configuration option to enable it.

Hey @Kirtee Jeetah-Naran, The Netsuite Bill Capture is mainly available in the United States and the United Kingdom. There are NetSuite solution providers in Mauritius (such as Cloud At Work Mauritius or itelligence Business Solutions) that might be able to help implement OCR for NetSuite.

Hey @Audrey G., This might be a caching issue, as it takes some time for these types of changes to propagate back to the NetSuite Database. When did the change happen? Please clear your browser cache, log back into NetSuite, and try again. Also, please confirm that the user doesn't have any other role that is part of the…

Hey @User 90210-Oracle, This is happening because "Auto-generated Numbers" are enabled for Vendors. If you turn it off, you won't see them in the drop-down:

Can you share screenshots of the related Revenue Rule and the Revenue Element? It would help with the troubleshooting. Thank you.

Hey @Sue Carstens, Are there any Revenue Plans linked to the Revenue Arrangement, or are you creating new Plans? If you have linked Plans, there is probably a mismatch between the Element and Plan Revenue End Dates.

Hey @Tessa, Can you check if you and the other user have the same User Preferences for "Analytics", "Date Format", etc?

Boomi has a library of all EDI documents, both VAN and non-VAN. The "easy" and "hard" are subjective, so I won't be able to answer that. What I can tell is that using Boomi gives you complete freedom and puts you in control. So far, we had zero issues with EDI integrations we built via Boomi. You can learn more here:…

Hey @Jan Prinosil, Yes, it can be done with a script that dynamically displays only the required locations for a given vendor. At a high level, each Location is created as a Custom Record and linked to a Location. The drop-down only shows the list of Custom Records, which will appear as Locations to an End User. Any set of…

Hey @User_S6FVQ, Theoretically, it is possible to write a script that reloads the transaction and "force-changes" the Tax Form. Natively, NetSuite locks the Tax Form and doesn't allow changing it midway. The best practice in these cases is to cancel/return the incorrect Sales Order and create a new one.

Hey @Wellyntong, We are building all of EDI Integrations for our customers via Boomi. That allows as to be in control for most of the processes and have very little dependence on "old school EDI Providers". All of our integrations need to get certified by the "Trading Partner's EDI Provider (most of the time it is SPS…

Hey @User_5FWNK, Yes, it can be done with SuiteScript. The workflow alone won't be able to catch all transactions before they are voided.

Hey @User_SPBJT, One of the main reasons for the inconsistency is the Labor Cost update on the Employee record while the Project was "In progress". Some companies prefer to keep the "original/historical" cost intact for "in progress" projects. The updated Labor Cost will apply to new/future Projects. If required, you can…

Hey @User_V05N1, Yes, many edit types would unlink the transactions if the "original link" no longer applies. If only the "Memo" is updated, the link may still remain intact.

Hey @Tessa, Are you the owner of the Custom View? If so, the results won't be the same for you even if you run the report from the Custom Role. NetSuite grants elevated access to the report owner. You have to set someone else as the owner to see the correct results from the Custom Role. The issue with the "Amounts" might…

Hey @Tessa, It could be that the "GL Register" is run with incorrect filters (e.g., Period, Subsidiary, etc), which is why it doesn't show the reversals. Please double-check the filters and run again.

Hey @User_9MX5L, Yes, you can create a budget from WBS. Here are some additional details: Creating a Budget from a Work Breakdown Structure

You need the "Setup → SuiteScript" permission.

Hey @User_FL4CK, Per SuiteCloud Supported Records, Customer Refund doesn't support CSV Imports. The "documented" alternatives import options are SuiteScript, SOAP Web Services, SuiteAnalytics Connect, and REST Web Services. Another option would be to use a Workflow, as it supports "Customer Refunds". I used Workflows in…

Hey @Jim Miller, I found that this article covers everything that needs to be done to ensure emails sent from NetSuite are delivered to intended recipients: Five Golden Rules for Outbound Email

Hey @User_PAU1A, The only NetSuite record/table that stores script logs is called "Server Script Log".

Hey @Valdi, That's correct, when that preference is checked, items that use Standard costing are not available to be transferred.

Hey @User_Y04XD, In some cases, hiding a line-level field from Invoice Lines also affects its functionality, where the values stop populating. If you want to ensure the values will still populate, you can "clear the field label" instead of "unchecking the checkbox to hide the field". That way, the field is hidden from the…

Hey @User_FNWKM, Yes, you need the Advanced Electronic Bank Payments License to use the payment templates for other countries.