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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Proceso de resolución de problemas de Netsuite
Se aplica a
Producto: Netsuite 2022.1
Escenario
Solución
Como parte de nuestros continuos esfuerzos para mejorar la satisfacción, Oracle NetSuite implementó un nuevo proceso para manejar los defectos notificados por el cliente.
Este nuevo programa tiene los siguientes objetivos:
Resolución de defectos notificados por el cliente dentro de un plazo objetivo apropiado para la urgencia de cada defecto.
Comunicación coherente y clara a los clientes durante todo el proceso de resolución de defectos.
El programa asigna un nivel de urgencia a cada defecto, según las siguientes entradas clave:
Business Impact: categorización de negocio que refleja el impacto del defecto en las operaciones. Los niveles definidos son B1-B4, donde B1 representa el mayor impacto.
¡Hola, Bienvenido/a!
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