We made it through the busy season. We are now ready to document our best practices for 2008. What is the best practice for when you must cancel a sales order and the related drop ship purchase order? After a sales order has been approved and the drop ship PO is created, you cannot cancel the drop ship PO nor the sales…

Faten, You hit the nail on the head. The issue is how to prevent the sale of out of stock (OOS) for drop ship items. To my knowledge, there is no way to do it without SuiteScript. So did you set up these items as non-inventory items for resale? Yes, all items are Inventory Items. We use a hybrid inventory model. For widget…

Oya, Related to keeping track of the vendor inventory. We literally finished our process today. It has passed our beta testing so by this time next week, it should be quite reliable. We purchase an item from one and only one vendor. We set this via the preferred vendor. This is what we did: 1) Created three fields on the…

And another: 1) How can you view the fulfillment email which is sent to the customer when you do drop ship fulfillment?

Can I go out on a limb and ask that you two chat about it in here? Sure - Up to Nick, it is his sales model.

Nick, IMHO, NetSuite will do very nicely for this task. Have you read Miller Heiman's LAMP? (Large Account Management Process) I would use that theory or something like it as the "manual process" to automate. The green sheets, blue sheets, etc can be a bit overbearing but the concept is a good starting point. Using the…

Each location purchases and pays separately. What would you suggest is the best way to manage records such as these? Nick, Disclosure: I am a newbie (3 months) to Netsuite. My general focus tends to lean toward sales, marketing and customer service (CRM). ERP is a bit painful to me so I avoid it. Steve points out below a…

In general, I like the idea of a wiki. We have been a NetSuite customer since April. It has been a challenge to find "Best Practice" guides. For example, 1) What are the 5 things to check to get the NetSuite buttons in Outlook 2) What to consider when drop shipping? 3) What can and cannot be done with item drill down…

Setup | Company | Delete All Data It deletes everything. As far as I know, your MAIN admin account can not be deleted. Takes a bit of time to execute. 5-10 minutes. I have used it about 10 times in our implementation.

...All Press contacts are unqualified leads and categorized as 'Press'... Peter, This is how we set up as well. My long term worry on this is that someone will accidently include the press contacts in standard marketing email. We do not want this to happen. Therefore, I am pondering creating a new type of customer as press…

Please, please

dngreen04 - It works basically the same. The change is SuiteTalk now supports creating vendor bills against drop ship PO's

William, Yes, we have a decent model for handling drop ship purchase orders while also maintaining our own warehouse. The following is the updated description: 1) Use inventory items and mark them as drop ship. JavaScript determines if the item is a drop ship item or to be fulfilled out of our warehouse. If the item is a…

I need to import over 10,000 redirects from our old website. Has this been resolved? Just checked and issue "2424084 Import tool for Web Site Redirects" is still open. It has been open for 441 days. Please vote for it. As you know, this is something we all need to make our stores work properly.

...using third party software but there is a problem... Paul, Would you be able to share what the third party software package is?

I feel your pain. Per NetSuite, there is no way to import redirects. (not csv, not smbxml not web services) You also cannot import your descriptive URL's. I have submitted a support case requesting an enhancement but have not heard back. If anyone currently has an enhancement request for this, please post the number for me.

Yes, it is helpful. It would would be great if the GoDaddy specific instructions stated the same.

To my knowledge, it is a credit memo. I have notes on the credit memo which state it is a deposit.

Ok - would someone please let me know where to setup Nexuses? The documentation says: 1. Go To . This is prevalent in the tax documentation.

Well, I'm not sure the exact best way but how we did it was to convert the "prepayment" to a credit memo. Then when we pay the vendor, the credit memo will show up so we can use a portion or all of the credit memo.

As a clarification: If a company is on a cash basis, the current documentation is accurate. The transaction is treated as an expense rather than an Other Current Asset. If the company is on an accrual basis, then the documentation would be inaccurate. The transaction should be booked to Other Current Asset. Point being…

It appears you are correct. Big bummer because that is where the good stuff is...

Jim, Hey -- that is cool. Much better results that I was able to get. Thanks from Dallas to Houston (The Woodlands).

This is our process: 1) If the case is important, we create the case on line and then call into support. This allows us to create the case in our own verbage, then the call is to get the case in the support queue. 2) If the case is not important, we create the case on line and let it sit until we have an important case…