Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi @Tybrneryan, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @MikeGodbout, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @Adrian Aldea, I would like to confirm the following: Did this email case capture work before? Identify if an email to the NetSuite Inbound Email Address contains attachments that are over 10MB in size. Is there any script or workflow associated in this process? If cases are not being created as expected, send a test…

Hi Paul, I'd like to follow up on this thread. Please let me know if you have further questions. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle…

Hi Bridget, You can do this by going to the Cutomer record > Marketing tab > Subscriptions subtab > Send Subscription Email. Please take note that you cannot send opt-in email to recipients who have the Confirmed Opt-Out subscription status. I suggest to vote for the Enhancement Request #198166 Setting Global Subscription…

Thank you for keeping this thread updated. I am glad it worked. ? Thanks, Michelle Jabanes | Ask a Guru

Yes, you are correct. Although, there are some cases that the Queued is delayed and you'll just have to wait for it to update. Thanks, Michelle Jabanes | Ask a Guru

Hi Sarika, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

That's interesting. Do you have a workflow associated to this? Please send me an updated screenshot of the Email Message page. Thanks, Michelle Jabanes | Ask a Guru

Hi Vernita, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi Bridget, There are only 3 ways an entity can opt in to your campaign email and that is through the following: Through opt-in email Opting-in through the Campaign Subscription Center Clicking the Opt-In link in the footer of an email campaign message There is an Enhancement Request logged under #198166 Setting Global…

Hi Ray, Please be advised that I have modified the screenshot provided. In the future, kindly remove any confidential information before attaching it to the comment. The Mail Merge feature might be disabled in your Account. Navigate to Setup > Company > Enable Features > CRM tab when enabling this feature. The Include…

Apologies for the confusion, Paul. I meant, in this case, the campaign emails were sent out, but there was no response code gathered from the recipient's end. That is the reason why the campaign statistics was not updated. Please navigate to Reports > Marketing > Campaign Response > Customize Summary > Click Preview. Can…

Hi Karan, Per checking, this is logged under Enhancement #407730 Custom Center Role > Ability to Restrict Item Sublist on Sales order Based on Customer's Setting/Preferences. As a workaround, you need to create an Item Saved Search and assign it to the Custom Online Order - Invoice form and associate it to a custom center…

Hi Paul, The numbers in Queued status shows all the emails sent out of NetSuite and Sent means NetSuite received a response from the recipient's servers. You can also refer to SuiteAnswers ID : 9413 (Tracking Campaign Responses). I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your…

Hi Daniel, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi Joseph, Thank you very much for creating this thread! Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

It is not possible, adding the list of items in a Promotional Code through a Saved Search is logged under Enhancement #120229. Please visit SuiteIdeas and vote for this request. Thanks, Michelle Jabanes | Ask a Guru

Thank you, Tyler! ?

Hi Tyler, I would like to follow up on this thread. Let us know if you have further questions. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi @User_M8IWD, I would like to follow up on this thread. Let us know if you have further questions. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi @jb123, I would like to follow up on this thread. Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

Hi Ray, I would like to follow up on this thread. Do you have any questions? Kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. Thanks, Michelle Jabanes | Ask a Guru

This will depend if you want to send this particular template in a sales order or when generating an invoice and just only use it if there is a gift certificate applied to the transaction. Thanks, Michelle Jabanes | Ask a Guru

Hi @Vernita, Thank you for creating this thread. Allow us to check on our Gurus who specializes in this area and we will get back to you the soonest time possible. Any members who has an insight on this, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru

Hi @User_M8IWD, Have you tried exploring the Standard Reports of NetSuite? Please click here to see the list and these reports are customizable. If you think that a report is closest to the one that you need then you can customize it. There is also a Saved Search that you can use that can have many advanced search filters…

Hi Tyler, Per SuiteAnswers: Custom Workbooks and Datasets, you can link two datasets using the SuiteScript N/datasetLink module, then create workbooks with them that other users can access using the Workbook user interface. For more information, see N/datasetLink Module. I hope this answers your question. Thanks, Michelle…

It will pull up the detail from the From Saved Search field and not from the Item list. Thanks, Michelle Jabanes | Ask a Guru

Hi @jb123, You can only add the Items Saved Search: Customer Will Get field int the search. Per checking, adding the list of items in a Promotional Code through a Saved Search is logged under Enhancement #120229. Please visit SuiteIdeas and vote for this request. I hope this answers your question. Thanks, Michelle…

That's interesting! The Project Management feature needs to be enabled for the Case/Task/Event field to appear and work properly in the Time Tracking form. Do you have this module installed before? If you want this feature, you might want to check this with your Account Manager. I hope this helps. Thanks, Michelle…