Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi @KNason76, The "No Data Available . . ." and "This report does not include data from transactions that can stack promotions." is caused when the SuitePromotions feature is enabled, the transactions created are able to stack Promotions (Stackable Promotions) Per testing, after I disable the SuitePromotions feature,…

Hi @nag_m, Are you getting an error message when accessing the page? Make sure you are logged in as the Administrator and try clearing browser history, cache and cookies or use a different browser. Thanks, Michelle Jabanes | Ask a Guru

Hi Paul, Per checking, this behavior already exists prior to the 2021.1 update. This is happening to records/forms that have line items or sublists. I tried searching for a workaround and explored both workflow and script, but I'm afraid that there's none. Here's an existing Enhancement Request #146702 | Ability to set…

Hi @BWM- Shem, The Edit button in the Invoice record will depend on the access level set in the permission. The ability to have a separate access level is currently filed under Enhancement #169928. Per checking, there's no available workaround. Please add more details to the request when voting for the enhancement at…

Hi @Ian T, Yes, you're right. This is an email to the employee once the expense report has been approved by accounting. As for the saved search email alert, I tested it and the X-MailingID line with the search id is still present. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your…

Hi @Ian T, Please confirm the following. In your email header, look for X-NetSuite: line. Do you see t=Report? Does the email subject match the name of one of your reports? Thanks, Michelle Jabanes | Ask a Guru

Hi Caleb, Yes, that is correct. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community to find the solution much easier and faster…

Hi @rburns515, Create an Employee Saved Search and add the following fields under Results tab. I hope this helps. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”,…

Thanks Ivy! Hi @CFong_CPP, I understand how important this feature is on your end. Per checking, this feature is currently filed under Enhancement #84983. I have verified from our Scripting specialist that is supported though SuiteScript. If you're knowledgeable with scripts or have in-house developers, then you may work…

Thanks Ivy! Hello @Asher_123, Per checking, I don't see any option on how to stop the behavior without disabling the Sales Rep box on the employee record or using a workaround. I hope this answeres your question. Thanks, Michelle Jabanes | Ask a Guru

Hi @hunter, Can you send us the steps on how you perform the Inventory Detail? Also, please send us the screenshots of the permissions added in the role under Transactions and Lists subtab. Thanks, Michelle Jabanes | Ask a Guru

Thanks, Emilia! Hi @nag_m, Navigate to Setup > Users/Roles > Two-Factor Authentication Roles, set the field to Not Required beside your custom role and click Submit. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By…

Yes, Customer Refund is an Account-based generated transaction and does not generate a document number per SuiteAnswers: Set Auto-Generated Numbers | Id: 9821. In Setup > Company > Auto-Generated Numbers, you can see the available records that automatically generate document numbers. I hope this answers your question.…

Hi @Asher_123, The ability to setup auto generated numbers for Customer Refund is filed under Enhancement #210335. I suggest to vote for this enhancement at SuiteIdeas and feel free to add more details on the request. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the…

Glad to have you back here in the community, @Jyothi B! This may be related to the Enhancement #378280 | Fixed Asset> Reports > Generate Reports> Provide ability to choose Periods instead of Date Range. I am also tapping my colleagues @Micah Timbol-Oracle and @Emilia Ironov-Oracle who has the expertise in this area.…

Have you tried adding the ${preferences.MESSAGE_SIGNATURE} to your scriptable template? Thanks, Michelle Jabanes | Ask a Guru

Hi @Vernita, Just checking if you're able to pull up the correct amount using the freemarker tag ${transaction.createdfrom.amountremaining}. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this…

Hi Tom, When you enable Add Signature To Messages checkbox in Home > Set Preferences > General, the signature you input in the Signature box will automatically appear when you click the Email button from Communication > Messages. However, if you want the user's signature to automatically be displayed, you must add the…

Thanks, Vernita! Can you try ${transaction.createdfrom.amountremaining}? Thanks, Michelle Jabanes | Ask a Guru

Hi Vernita, I understand that you want to populate the $249.95 amount due from the invoice #3093915. To confirm, the credit memo applied should be amounting to $296.87 to achieve this $249.95 amount due. Please see my sample transactions below. Invoice: Credit Memo: The Invoice Total Amount is the sum of the Unapplied and…

Hi @Asher_123, Glad to have you back here in the community! I'm tagging my colleagues @Pauline Joy Cac-Oracle and @Jack Daryl Espiel-Oracle who has the expertise in this area. Regards, Michelle Jabanes | Ask a Guru

Hi Arun, If you're in the SuiteAnswers page, you can directly type the Answer Id: 50203 to search for this article. I will also paste the screenshot below. Regards, Michelle Jabanes | Ask a Guru If you find this reply to your question as helpful, others with the same question might find it helpful as well. By marking…

Hi Arun, Welcome to NetSuite Support Community! Please SuiteAnswers: The NetSuite Account Administrator | Answer Id: 50203 for more information about the Administrator role. Regards, Michelle Jabanes | Ask a Guru If you find this reply to your question as helpful, others with the same question might find it helpful as…

Hi @Meherin , Have you tried restating Microsoft Outlook after changing the password in Netsuite? Regards, Michelle Jabanes | Ask a Guru

Apologies. My answer was for the date range of the Invoice Date be added to the Criteria. Upon research, the system does not have the ability to dynamically change the current date from Available Filter being used. I also checked that it is not possible to add a Formula in the Available Filter subtab. This is logged under…

Thanks for updating this thread, Paul. Curently, the saved searches and groups can only pull up the primary email address. The enhancement is for the search to have an ability to populate the alternate email address and you will have an option to use it when sending campaigns. Please feel free to submit New Ideas if the…

Hi @lilywu, Good day! I'm tagging my colleagues @Ivy Lopez-Oracle and @Joy Noreen Magoling-Oracle who has the expertise in this area. Regards, Michelle Jabanes | Ask a Guru

Hi John, Thank you for updating this thread. Yes, this is a normal behavior when the user assigns a case to themselves. For reference, please see SuiteAnswers Setting Customer Service Preferences | Answer Id: 11075. For the email notification that the customer receives, did the customer submitted the case via online form?…

Hi @User_LYA61, Thank you for creating this thread. Here's SuiteAnswers article: Customer Credit Limits and Holds | Answer Id: 9627 that you might find helpful. I'm also tagging my colleague @Shamaine Chan-Oracle who has the expertise on this matter. Regards, Michelle Jabanes | Ask a Guru

Hi Kanika, Thank you for creating this thread. I'm tagging my colleague @Jeff Pineda-Oracle who has the expertise in this area. To any members who tried adding custom fields on their web store before, please feel free to comment your steps below. Regards, Michelle Jabanes | Ask a Guru