Michelle Jabanes-Oracle Admin

Thank you for this question, @nic_reg_01. Kindly allow us some time to review this on our end. We will get back to you the soonest time possible for any valuable updates or if we need additional information. @Camille Cagalingan-Oracle, we need your expertise on this. ? Regards, @Michelle Jabanes-Oracle

Hello @Jason Feltham, Apologies if it took me some time to update this thread. Below are the tests I've done so far and I have not been able to populate the ${customer.companyName} field. 1. Tried ${companyName} and {companyName} 2. Changed the Contact Saved Search from Private to Public 3. Changed the Customer Type from…

You're welcome, Meherin. ?

Yes, it is not mandatory, however, we recommend the best practices and tips for optimizing your email delivery. Thank you. @Michelle Jabanes-Oracle

Good day, @Meherin! Thank you for posting this question. Yes, I would suggest to observe and wait until tomorrow. NetSuite tracks any address that hard bounced from any email sent from NetSuite including marketing campaigns, mail merge, and transactional email. When a message sent to an email address results in a hard…

Hi Tom (@farrago), Good day! If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community to find the solution much easier and faster without the need to read through all the…

Thank you for bringing this to our attention, Colleen. Let me check on this and get back to you. Regards, @Michelle Jabanes-Oracle

Thank you for posting this query here, @OracleUser_LYJBH. I would suggest to contact your Account Manager regarding this concern. Regards, @Michelle Jabanes-Oracle

Thanks, David. To confirm, these two custom roles are using the same Center Type, correct? If so, navigate to the Employee record > Access tab > Global Permissions. Is the Documents and Files permission added in the list? Remove thisor set it to Create or Full depending on your preference. If there's none, try to the…

Welcome back, @David Levinson! Interesting. You should be able to see the Documents tab given that the custom role has Full permission. Do you see a "View More" icon at the end of the Center tabs? Hover your mouse and check if the Documents tab is available. If the Documents tab is still not present, may I know what Center…

Thank you so much, David! ?

Hi @David Levinson, Good day! If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community to find the solution much easier and faster without the need to read through all the…

Hi @Kellyann, I agree with @Chance Fry. You may want to check below SuiteAnswers article for the steps. Add Two Recipients on Send Email Workflow Action | Answer Id: 80230 Thanks, @Michelle Jabanes-Oracle If you find the reply to your question as helpful, others with the same question might find it helpful as well. By…

In the Saved Search > Results tab > Enable Run Unrestricted checkbox. If this won't help to solve the issue, I suggest to submit a Support Case. To further investigate the issue. Thank you. -@Michelle Jabanes-Oracle

Hi Lily, Let me check further. Please remove the attachments. Thank you. -@Michelle Jabanes-Oracle

Hi @corey.hermanson, Can you provide us the results of the public tools provided above? Please make sure to hide sensitive information before posting a screenshot in reply. Thank you. @Michelle Jabanes-Oracle

Hi Lily, Yes, based on SuiteAnswers 8393, there is a 25MB limitation on emails sent from NetSuite and this is per email that includes the size of the attachment plus the actual size of the email. Let me know if you have questions. Thank you. -@Michelle Jabanes-Oracle

Thank you so much for answering @corey.hermanson's question, @PaulFleetwood. We really appreacite your time in participating in the community. ☺️ In addition, we can use a Workflow to set a default email template for different transactions. Please see below SuiteAnswers. Automatic Use a Custom Email Template when Sending…

Hi @Jason Feltham, Based on my testings, the freemarker tag for ${customer.companyName} will not show if the group's members are not actual contact records. Can you please confirm if the search of the group being used are contact records and not other entity records? Regards, @Michelle Jabanes-Oracle

Hi @katherine_15328, Welcome back to NetSuite Support Community! Kindly allow us some time to perform an initial investigation and review on our end. We will get back to you the soonest time possible for any valuable updates or if we need additional information. Hello @Herdi Rana-Oracle, we need your expertise on this. ?…

Hi @corey.hermanson , Welcome to the NetSuite Support Community! Please run a check using public tools online to check if everything is set up correctly. MXToolbox dmarcian SPF Record Check dmarcian Domain Checker We recommend to add our updated SPF record to authorize NetSuite to send email on behalf of your domain to…

Thanks for the feedback. Hope you come back again. ☺️ -@Michelle Jabanes-Oracle

Thank you for checking on this, David. If that is the case, the best option for this user to access the custom report is to create a center link. Let me know if you have questions. -@Michelle Jabanes-Oracle

Yes, this is per email and that includes the size of the attachment plus the actual size of the email. Enabling the Include View Record Link and from the Saved Search > Email tab will let the recipient export the result to PDF or Excel file. For reference, please see SuiteAnswers 8393. -@Michelle Jabanes-Oracle

How big is the attachment? There is a 25MB limitation on emails sent from NetSuite. If the report you are sending over email contains any non-ASCII characters in the results data, the limit can be reduced due to applied encoding. I found two Enhancement requests that is related to this concern. Please see and vote for…

Thank you for confirming the information. I tested this and I got the same exact result from the NetSuite UI vs the scheduled email. This Location Email field, is this a custom field? Is this field available in the bill? Is it possible to get a screenshot of the sample bill and how you set up your saved search? Please make…

Thank you, @Pauline Joy Cac-Oracle. Good day, @David Levinson! When logged in as the Ejecutivos role, do you have access to Reports > Saved Reports? Do you see the Ejecutivos Cuota in the list? Make sure to assign Ejecutivos role in Ejecutivos Cuota report > Audience tab. Let me know if this helps. Regards, @Michelle…

Thank you for the additional information, @Jason Feltham. I am currently running some tests and will let you know of any updates. Regards, @Michelle Jabanes-Oracle

Glad to see you back, Lily! I'd like to ask the following; Is this a Vendor Saved Search? If not, may I know what type of saved search is this? Have you tried other search to check if you get the same behavior? Thanks, Michelle Jabanes-Oracle

As far as my testings go, I haven't been able to come up with a workaround. For the mean time, I suggest to vote for the Enhancement Request #331991. Let's check with the other users if they know some formula or tools that would allow the message to show as text. If anyone knows any trick that might work, please feel free…