Hello @User_4ITJ0 , Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! _____ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched…

Hello @Bill Packard, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! ____ In case…

Hello @JenniferTrejo, In Netsuite Promotions are re-evaluated every time a Sales Order is edited, even if you don’t change any qualifying items. If the promotion is “one-time use per customer” or “per order,” and it’s unapplied (even by accident), you often can’t reapply it NetSuite considers it “used.” Adding any line…

Hello @Febin Antony, Below is a small checklist that might ensure that the company name is changed for most things that can be impacted. Company Information : Setup > Company > Company Information Update the “Company Name” and “Legal Name” fields. Tax ID & Registration: If your legal name change affects tax IDs or…

Hello @User_ZCWF3, NetSuite will usually update the customer’s status the first time you create a Quote for a Lead or Prospect (for example, changing them from Lead to Prospect). However, after that, changing the status on additional Quotes doesn’t automatically update the Prospect’s status, and marking a Quote as “Lost”…

Hello @User_U9ZTK, if you were able to see the possible solution provided in the above comments by @Angela Bayliss. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the Answer…

Hello @User_ZCWF3, glad to have you with us today, and thanks for posting here in the NetSuite Support Community! Greetings everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! ______ In case…

Hello @Bee Yook, just wanted to follow up Just wanted to check if you were able to see the possible solution provided in my previous comment. Please let me know if you need any further assistance. Thank you and have a great day ahead!

Hola @Guillermo Cruz, NetSuite aplica de forma predeterminada la restricción del grupo de Contabilidad a las carpetas creadas por el sistema (como por ejemplo los archivos adjuntos de casos de soporte) para proteger archivos confidenciales. Para controlar el acceso, cree una carpeta dedicada que tenga las restricciones de…

Hey @Dext3r Yes, that setup totally slipped my mind since it's for Advanced PDF/HTML , glad it's working for you!! Feel free to post questions in future. _____ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to…

Hello @Dext3r, Unlike transaction forms, item records don’t have a field to select a print template. The system should use the default template for the “Item Label” type—unless something custom is overriding it. I agree with @Angela B, try clearing the cache and it might resolve it for you.

Hello @Dext3r, you can find the Print Label Templates under : 1. Customization > Forms > Advanced PDF Templates > Standard Item Label PDF/HTML Template (If using advanced PDF) 2. Customization > Forms > Transaction Form PDF Layout > Standard Item Label Layout (If using Standard PDFs) You should be able to modify the…

Hello @Bee Yook, 1. Yes, your integration is currently using the 2024_1 SOAP Web Services release. 2. Correct. According to NetSuite’s policy, each SOAP Web Services endpoint is supported for 3 years after its initial release. So, support for 2024_1 will end around March/April 2027. 3. After the 3-year support window,…

Hello @Pradeep Kumar. Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

Hello @User_Q1DPO, I agree with @Sakshi_Garg. Currently, without the SuitePeople HR module, NetSuite does not support publishing dashboards to Employee Center users. There is a known Enhancement : 537835 Setup > Company > Enable Features > Employees > Make Employee Center Dashboard Publishing Available to Customers Without…

Hello @Vishnu M, You’re not missing anything! The “Ready” status in Sandbox just means your DNS records are correct, but the actual “From” address change only takes effect in Production. This is normal NetSuite behavior. ____ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly…

Hello @Angela Bayliss,@gbradley Sorry for any confusion earlier! Just to clarify, when you see an answer that helps or resolves your concern, please click “Yes” on that response. This applies to any answer in the thread—not just mine. I just wanted to check in and make sure you got the help you needed, but feel free to…

Hola @Guillermo Cruz, Estamos encantados de tenerle con nosotros hoy. Gracias por crear este hilo. Por favor, permita que nuestros gurús revisen su preocupación y realicen su investigación inicial. Nos pondremos en contacto de nuevo si tenemos novedades al respecto. Para nuestros otros miembros, siéntanse libres de…

Hello @gbradley, Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

The support will surely be able to resolve this for you, feel free to post questions in the community in future if needed. Thanks

Hello @Pradeep Kumar., ODBC is a standard for connecting to databases. MySQL is a database engine, and it has its own ODBC driver. NetSuite provides an ODBC driver, but it does not expose a MySQL-compatible database. So, if you want to connect to a MySQL database using ODBC, you can do that with the MySQL ODBC driver. Can…

Hello @Kedalene, Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

Hello @Member8, I recommend opening a NetSuite support case for this issue, as it may require further investigation and review to resolve. This will help ensure it gets the right attention and urgency.

Hello @User_DSX7S Just wanted to check if you were able to see the possible solution provided in my previous comment. If it was helpful, could you do us a quick favor and click "Yes" on "Did this answer the question?" It helps others with the same question find the answer quickly, and you'll earn points and unlock the…

Hello @Kedalene, The ${companyInformation.adminEmail} variable in NetSuite email templates automatically pulls the value from the "Admin Email" field in your company’s information settings. If you want to change the email address that appears in notifications using this variable, follow these steps: Go to Setup > Company >…

Glad it seemed to be working for you, @Robert Kooimans, feel free to post threads in future if you need any assistance. ___ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance…

Hello @gbradley. Thanks for your patience while we work through this. Since the issue seems isolated to one account/user and you’ve already tried different browsers and devices, here are a couple of things you can try next: Check the File Cabinet directly to see if your uploaded file appears there, even if it’s not visible…

Hello @Adam W, Thank you for starting this thread. Hello everyone! We’d love for you to share your thoughts and experiences to help out a fellow member. Your input means a lot! __ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is…

Hello @Richard Appleford OB, Thank you for starting this thread. Hello everyone! We’d love for you to share your thoughts and experiences to help out a fellow member. Your input means a lot! __ In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page.…

Hello @matt-poloni, Glad I was able to help you, feel free to post questions in future if needed.