Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

This is related to Defect 340092. Please contact Support to have your case attached to this Defect in order to receive notification of a fix.

The fix to Defect 340092 should be available shortly.

Email campaign responses are tracked automatically if you check the Track Outgoing Email box on the marketing template record. Try checking the campaign statistics as documented in SuiteAnswers Answer Id: 9413. Statistics on sent and bounced email can take longer to update based on the size of your recipient list and the…

Can you try the import using a different form under Advanced Options?

Try Setup > Company > General Preferences > File Cabinet files always available = F. When unchecked, your file should show a "Page Not Found" message. Based on the field level help: When this preference is checked, your settings for the Available without Login check box are ignored on individual file records. The Available…

This has come up before and some have reported getting their numbering corrected using the steps in SuiteAnswers Answer Id: 14516. You may want to read through the Help topic and try it again.

Re: Defect 336647 - A fix should be released shortly. Until then, an Alternate Solution is available: Current behavior: 1. You will see your template in the mode in which it was saved last (source or wysiwyg). Templates saved before this fix will be displayed in source mode if it was created before 15.1 or was switched to…

I just created a new lead with the email [EMAIL="test@elm-wood.net"]test@elm-wood.net[/EMAIL]. I even tried xxxxxx@elm-xxxxx.net and it saved. Do you have any scripts running on the record?

NetSuite is aware of this condition. Mark Luu presents a very good description of the condition and possible next steps. If you have any additional questions please contact NetSuite Support and reference Issue #335380.

Please contact Support for a status update and eta.

I haven't heard of any gateway related issues so far. Which one are you using?

A fix to Defect 333174 Custom Form > Projects > "You cannot submit this Form due to an Unexpected error" will be released shortly. This fix should address the unexpected error on all entity records.

Greg, Support filed the following Defect 333107 - Incorrect Negative Quantities on Hand > Request to strip off Location on Pre-MLI Transactions.

While the fix is pending release, another Alternate Solution may help: Create a Saved Search and display the fields to edit on the Results tab, then Use Inline Edit to change the value of the field.

For anyone still experiencing this, please update your case and provide the following details: 1. Browser type and version 2. Record type affected customer, contact, project, ect

The fix to Defect 333174 was released last night. Please clear your browser's cache if you continue to experience this issue.

If the troubleshooting steps did not resolve this issue, reply to your case and provide the following details: - Record affected - Browser - Browser version - Steps to reproduce Support created Defect 333716 for this.

Engineering Teams are working on resolving this. Defect 331777 will track this for those who want to attach a case.

Please try the following troubleshooting steps: 1) Log out of NetSuite 2) Clear browser’s cache 3) Log back in to NetSuite If the problem persists, contact Support and reference Defect 333503 - Edit a Customer record > Hit Save > Popup message: "You cannot submit this form due to an unexpected error".

The issue and related fix is being reviewed by QA. I'll post here as soon as we have any new details.

NetSuite status update available on https://status.netsuite.com/status_en_US.html

This should be resolved now.

A routine maintenance resulted in the unavailability of sandbox accounts. This has been resolved.

Defect 330897 was created to track latency in production. The issue should be resolved now but please update your case if you continue to experience any difficulty using system.netsuite.com.

You can re-open the case or submit a new one for Support to investigate further.

This is related to Defect 330322 On Searches and KPIs > Relative Date "Today" is defaulting to Yesterdays Date. Please contact Support to attach your case and receive status updates.

You could try wrapping the formula in REGEXP_REPLACE({customfield},'<[^<>]*>','') or use a macro in Excel to strip the HTML tags.

It should work when grouped too.

Try changing the setting at Home > Set preferences > Appearance tab > Landing Page

This should be resolved now. Please check status.netsuite.com for any updates.