Tom Dalton · Owner · Silver Medal

Our account is set to only charges tax on orders shipping to Illinois. We've had the same settings for many years. It works fine in the store check-out, but not in the new "Extended Shopping Cart" that came out with v2010.2. In the new "Extended Shopping Cart" it shows tax due for everyone. If the customer chooses to…

The setting "Charge Sales Tax on Store Orders" = Per Customer Basis. Its probably not a setting issue since these have worked for us up until the recent upgrade. T

Defect #187756 seems to be fixed today. <knock on wood> -T

There are TWO Google Checkout bugs in 2010.2 Defect #187756 The sales order comes in with payment method being blank AND the system won't let us pick a payment method. When you attempt to bill the Sales order, it says "PICK A PAYMENT METHOD" ....but that isn't possible because the field is "grayed out". The other one…

Every user at our location lost about 99% of their shortcuts when upgraded. I had about 20 to 30 dashboard shortcuts and after the upgrade I only had ONE of my custom shortcuts and 5 or 6 generic shortcuts that come with the that role (which I had previously deleted from my dashboard). So, YES ...back them up if you can.…

Javier, I didn't add "/-/" to the URL in our case. Actually, what it is..is that any URL like "mydomain.com/category/item" can ALSO be reached by going to "mydomain.com/item". Test it and you'll see what I mean. -Tom

Here is my work-around. I left the preference for showing uncategorized items on "don't show". That point doesn't make a difference, but I'm just being thorough. That setting didn't effect info items (prior to v2010.2), but now it stops them from displaying. I created a new tab called "-". I set the tab to NOT display in…

We also have a custom field called "Shipping Address Type" and the customer can click on residential or commercial. That field is still available in the checkout, but it doesn't take the user's input. I changed it from mandatory to NOT-manditory and it is STILL blocking orders!! A customer just called and said that he…

We are being upgraded on Friday night. I'm glad and surprised that they are upgrading more users. I'm surprised because we still have some "time killing" (defect-187756) and "sales loosing" (defect-187695) bugs that are still unresolved. I'm glad though ...because more users with the same bugs translates into more pressure…

I'd like to add 6 more... 1. Every user here lost most of their dashboard shortcuts. I guess we'll have to manually recreate them. 2. lost ability to display un-categorized information items, but found a work-around (Defect #187833) 3. attempt to switch shipping method in estimator (away from UPS types) throws a permission…

Is there ANY way for use to either edit the "Create New" icons (EG: New Call, New Event, new Customer) or switch them over to plain text and not icons? -T

I found another one. We have a shipping item for "LTL freight". If a customer isn't logged in and they attempt to use that shipping method (in the web store shipping estimator).... it throws a NetSuite permission error. -Tom

It only ever controlled the ability to search, not display altogether. I've tested and it now stops the ability of info items to display altogether. I think the behavior might be new. -T

Found another one. Google checkout is also broke with v2010.2! The sales order comes in with payment method being blank AND the system won't let us pick a payment method. When you attempt to bill the Sales order, it says "PICK A PAYMENT METHOD" ....but that isn't possible because the order comes in with that field being…

Some of the web store bugs that we're getting today seem to be browser specific as some customers are getting orders entered and others are blocked. -Tom

The customer center "sign out" landing page now shows "This item is no longer available" (actually all centers, not just customer center). Not sure if this came with v2010.2, but I just noticed it today. Also, wasn't the interface supposed to be an option that we had to "turn on"? In our case everything was just using the…

Todd, our NS has also been very slow (intermittently) since the upgrade. T

Did "Show Uncategorized Items" always apply to "information items" or ...pre-2010.2 did it only apply to web site items (EG: inventory and non-items for sale in the web store)? -Tom

We use the same SO form on web store orders as we do for orders entered thought the "back end". Every web-store generated sales order has an accounting tab. Every order entered through the NS "back end" is missing the "accounting tab".

Found two more. NetSuite's "Terms and Conditions" field isn't visible to our web-store customers anymore even though it is still required before they can place an order. I did a work-around by going to "setup-web site->set-up website" and unchecked the "Require Terms and Conditions" option. Customers were calling and…

Mr. Kennedy, Is there more to come for the Ecommerce enhancements? T

The release notes say "These Sneak Peeks are subject to change". So, its not too late to add something else for ecommerce users. Maybe images that Google can find. .....well? I don't use Cybersource, so from my perspective we're getting one web-store enhancement ....but I do like the idea of a new check-out with a better…

John, actually I've heard that they fixed the problem where web store images can't be found by Google. It isn't listed in the "sneak peaks", but another thread says it is included in 2010.2. They're still years behind (on the web store front), but this enhancement is still something positive for web store users. T

I don't like the matrix options (in the parent item) being stuck under the accounting tab. How is that accounting. I tried creating a matrix tab and that worked, but I couldn't move the matrix related fields to the new "matrix tab" because not all fields were "moveable".

interested

Looking at the screenshot of the home page, I hope there will be a preference to re-enable text labels for the icons in the 'create new' tab under the main tabs. I agree They're fairly small (low detail) and the contrast is a bit low to be easily remembered. I agree on both points.... especially the lack of contrast. My…

I also participated in the review. I was lukewarm on the whole thing. I agree with Krish about too much white space and I also prefer borders (on all 4 sides of each section) that more clearly separate the different areas within the form. I'm honestly OK with the current SO form. NetSuite has so many other areas that have…

The basic issue is that it is a huge undertaking to set up a beta for every account. So,why default to limiting access to solve the problem? Why not use that problem as an argument for figuring out new methods for setting up beta access with less effort to NS rather than deciding to add a bureaucratic hurdle to limit the…

One enhancment is... "Dashboards - Trend Graph Rollovers". WHY not fix the trend graphs first? NetSuite doesn't have "REAL" trend graphs. The so-called "trend line" doesn't even match their own definition of what it is supposed to be showing. So, now we have a more detailed view of the faulty information! great idea! T

The iPad will run iPhone apps. So, I guess that means that it will also run the NS iPhone app. T