Tom Dalton · Owner · Gold Medal

FireMyst, Your www.deliakay.com web site is very slow. One part of the problem may be that your images are fat. They are much larger than they need to be. The image homepage_01.jpg is 61kb. It can be reduced to 16.71kb in photoshop without any loss of image quality. Use the "save for web" feature and choose a jpg with a…

I did find one way to speed up something that was slowing us down. Our "transaction searches" were incredibly slow. If a customer called without a SO number, we would ask them for a "shipping zip code" or phone number. I would do a transaction search and wait for a few minutes while NS did it's thing. We use a custom…

> Adding anything new or editing anything is around 3x longer lag delay > than rel 10.x. This is true for Sales Order and Items We really notice this on items. It seems to lag/delay for 20 to 30 seconds before it finishes opening the item. It seems to show everything except the "preferred vendor" (we use multiple vendors)…

If NetSuite would make a residential/commercial check-box in BOTH the estimator and the cart's "shipping address form" (for our customers to choose their "address type") ..it would fix these problems! We aren't worried about them picking the wrong one to save a few dollars. The vast majority of them will pick the correct…

v2007.1 has some changes to the "shipping estimator". the release notes say... Previously, this rate always assumed the order would ship to a commercial address; now, it will respect your default company setting and calculate for either a commercial or residential address, accordingly. Since residential rates are typically…

However, as long as NetSuite is unable to calculate shipping from various origins (from vendor's location), the shipping estimator will be wrong any way. We did find a way to do this in NetSuite. We use multi-vendors and we also use the multiple location feature. We have set up several locations that are really our…

I know we are not the same as everyone, but all we need is the estimator to follow the residential rates. Anything will be an improvement, but I'm for letting the customer pick residential/commercial at the estimator and then it uses the same choice when they get into the cart/check-out OR if they are already registered,…

NS won't pick a location based on the receiver's address, but you can choose a shipping location for each item. T

Is there any more ability for us to expose the address type selection to our customers in v 2007.1? T

We get shoppers that ask us about the discrepancy between the shipping estimator price and the actual shipping cost when they go through checkout. I tell them... There are two reasons for the discrepancy. 1. The estimator doesn't have your full address. 2. The estimator only shows the UPS charges and doesn't include the…

I was wrong. The shipping estimation is SOOO far off ..that I thought it was leaving the handling OFF. It turns out that the extra low cost in the estimator is all coming from somewhere else. I assume that it is all coming from the fact that it defaults the estimator's estimation to "business address" rates and it defaults…

Vicki, is this what you are talking about... http://www.zoovy.com/howitworks/shipping_tracking.html WOW, they do look like they have some awesome e-commerce features. How much did it cost?

This is a bit off topic, but I use Mac and PC in NS every day. I use a Mac at home and a PC at work plus other people here are evenly split between mac and PC. Ever since v11, the Macs run NS much faster than the PCs. There are certain areas where the PCs always hang for 20 or 30 seconds. Like when I click on "edit item".…

Speaking of "Document the functionality completely" and the name of this thread.... the new NS "help center window" loads incredibly slow. I'm talking about the window that loads if you click "help" in the upper right hand corner of any NS page. I think what is making it so slow is it's "search feature". It searches very…

I discovered that we don't have "Advanced Web Reports module". NS, you may want to know that this "product search report" is included in the basic Yahoo store for no additional cost and their system is much cheaper to begin with (yes, and less robust). T

Maybe we should all post in this thread what specific functions are the slowest, so they can concentrate their speed improvement efforts on the worst things first. T

If we do have the "Advanced Web Reports module", how would we get to the report? T

We work with items quite frequently and we use multiple vendors. I have found that the item loads quickly (except for the preferred vendor) and then it hangs for about a minute while it pulls up the vendors and the vendor pricing. When you are manually changing something on 50 or 100 items, you really become aware of what…

Can a NetSuite employee tell me if this feature is somewhere in v11 or if it got scheduled for a later release? T

We have a problem where NS wants to add Illinois State sales tax to out of state orders. It doesn't do this when we get a order entered through the web store. It only does do it when we create a order in the NS application by clicking on the "New SO" button above any customer's record. T

Yet another weird observation with these problems connected with both sales tax and shipping. sales orders generated from "transactions -> Sales -> enter sales orders" are behaving differently that orders generated from clicking "New Sales Order" while at a customer's record. One auto charges tax where it shouldn't and one…

I tested and found something even weirder when I did a test order. I did a test order with a out of state customer (like a customer would...using the web store/shopping cart). It showed NO TAX in the cart for the out of state order (as it should). Then when I finished the order and switched to the NS back end and found the…

> But once "Edit" is clicked, the tax magically appears. Heather, Have you also noticed that AFTER you remove the tax that "magically appears" it then forces for you to recalculate shipping? Have you also noticed that the amount of shipping it calculates is different than what was on your customer's online order and what…

I get these NS problems described to me from others and I post in this group to get some help. I encounter the NS problem for myself (at a later time) and I see some details that weren't given to me correctly. I wish I could edit my original posts with the updated information.... but this form doesn't allow for that.…

> The end result was the suggestion that I change my setting of > Default Tax Code. It is currently blank (always has been). If you have the same problems we do (and it sounds like you do), then the problem is NOT your settings. We do test orders through our web store and we do them both IN STATE and OUT OF STATE and they…

Erik, we would like to export all customers and set tax status based on State (in a Excel Spreadsheet) and then save as CSV and do a customer import. Have you seen a good "step by step" description of how to export and then import customers in NS? We have customers with balances and I don't want to do anything without…

I was wrong. The "fulfill button isn't missing". It is just the links to related records that is missing. T

We have been OK with the speeds of v11. I wonder how much of it is based on the computer's configuration or it's particular OS. T

We found a way to fulfill the SO with out a "fulfill button" on the SO. We go to the customer and click on transitions and fulfill open sales order. The new problem is that we have ANONYMOUS CUSTOMER and the orders came in BEFORE v11 and if we click customer it does us no good on those orders, so we don't know how to…

I have a thread about this problem in the OLD NS user's group. The froogle and other shopping feed problem isn't just the v11 beta... it is also in the current version of NS. The domain switching problem isn't just in the product feeds; it is OTHER places as well. Our site is constantly switching OFF our domain and into…